All reviews for Pronto Plumbers Inc

Had issues with my Rinnai water heater not producing hot water. Domingo and Jareth came by and diagnosed the problem immediately, explaining everything that needed to get done to so the job right. Very thorough, checked for issues before, during, and after the job was complete. 100% recommend!

Pronto Plumbers came within the scheduled wimdow. Water was spinning out from the PCB, as seen in the left picture. Fabian and Eliseo performed the work, leaving the landscaping looking better than before there was a plumbing issue, as seen in the right picture. Fabian and Eliseo were very cordial, courteous, and respectful.

Had an emergency with my water heater and they showed up within a couple of hours that morning. Replaced the water heater and insulary equipment to code. I paid a premium, but received quality equipment, craftsmanship, service and most importantly peace of mind. The job was done right, thanks to my plumbers Joey and Issac.

I scheduled an appointment a week ago. Receptionist was very rude. She did not reschedule me… She was yelling and talking over me, not letting me explain why I need the services. She tells me I cannot talk to manager or plumbers. She then hangs up.

Scheduled an appointment with PRONTO plumbers a week in advance. Called me HALF AN HOUR before the appointment to RESCHEDULE. I had taken a day off already. The receptionist was extremely rude and did not offer to reschedule. She hung up on me and kept saying that they have personal issues and customers don’t understand. THIS IS UNPROFESSIONAL AND RUDE CUSTOMER SERVICE.

Two young men showed up. Looked at my problem. Came back with an outrageous price. All they did was change the spigot and remove an unused pvc pipe. Me just wanting it done…. Didn’t look into what they were really doing or what the materials they had to go get were to cost. They price gouged the heck out of it of me. I’m embarrassed to say what they charged. I’m a woman living alone and on the west side and they did me dirty.

Called Pronto Plumbers as they had done great work at my home before. This time we had a leak in the shower and was continuously dripping from the shower head. Then they came, said it was the cartridge inside. I noticed right away they were having “trouble” getting it fixed, because they kept turning on the shower over and over again and the leak still continued. Puzzled I noticed bouts of time of silence, no working on it at all and they were just in the bathroom. I knew they were calling/texting somebody from the company telling them they could not fix it. They then told me that a foreman had to come and explain it. The foreman came and explained that it was not fixable and that our pressure was very high and that they recommended putting a valve in the main waterline plus they looked at my water heater, saying that they would need to charge me to empty the water heater and even possibly getting a new water heater. They were going to have to break my tile to get to another area of the inner portion of the on/off handle for the shower. So for that and it not being fixed and making it even worse they charged me $300! Then they sent me an estimate the next day for an additional $800 to “try” to fix it - all of this was going to come out to about $1100. I just think it was unfair for them to charge me the $300 and nothing was even done and making the leak even worse. Plus, another plumber came saying my pressure was FINE.

Absolutely terrible customer service. I had a tankless water heater service scheduled today between 8am and 10am and instead of receiving a courtesy phone call, I was sent an email on the day of my scheduled service canceling the appointment and stating they couldn’t reschedule until after the 26th of January. Keep in mind I had already taken the day off of work for this scheduled service!

The day before my appointment I spoke with Victor who was right off the back was extremely rude and spoke over me the entire time, refusing to let me explain or even finish a sentence. There was no effort to listen or provide any level of customer service yet was demanding a $355 service charge without even having listened or shown up for any kind of work. I tried explaining that Angie (office manager) had already given me the price of $155 (assessment fee) and he basically said “it’s $355 did you still want me to go”.

Customer service matters just as much as the work, and this experience was completely unprofessional. I will never use Pronto Plumbing again and will be sure to warn friends and family about the poor service. Save yourselves the headache and call anyone else!

I’d give this a 0 ⭐️ rating if I could! Be better Pronto Plumbing!!