Tree reviews in Forest Hill, Texas

Robert is always friendly and professional - keeps us informed of the services he is providiing and then follows up to see if we have any questions.

Great service. Easy to use. Friendly and helpful staff.

Owner Ken and technician Eric were both very prompt, professional and knowledgeable. Unfortunately, the tree we called about initially (a 26 year old Bradford pear) is too sick to save, so we'll have to contact someone to remove. They treated an oak tree and a younger Bradford pear for issues Ken identified while looking at the first tree. Hoping those trees will live long, healthy lives.

Our Technician was very professional and kind. He looked at our trees and provided excellent instructions on what we needed to correct our concerns.

Thank You

I have five mature red oak trees that are delayed in leafing out this year. I was concerned they might have a serious disease or pest problem. Ken arrived and immediately diagnosed the problem. The problem is likely related to a weed control chemical used in the past that is hurting the trees. He provided recommendations for how I can restore the health of the soil to benefit my trees and lawn. I plan to try the Super Carbon Rx products and look forward to observing the results on my lawn and trees. Ken was very knowledgeable and friendly throughout his visit. Thanks!
Wes

Dwayne did a great job today. He took his time and sprayed each individual tree, shrub and bush!! Appreciate his caring attention to our property.

Ken Hewlett has been my Arborist for over 20 years. He began working with us on our property as we planted trees. Gently advised us of our mistakes and has faithfully guided us thru the process of protecting our investment. We now have beautiful, full, healthy trees due to his knowledge, patience and outstanding customer service. We are indeed dedicated Ken Hewlett fans.

Ken came to my home to assess the health or condition of a live oak tree in my front yard. I had become alarmed on account of some feedback given to me by a neighbor and a different (unscrupulous) tree company. Ken's expertise was readily apparent as he described all of the 'symptoms' that were present. He explained how the symptoms came to be and why the best thing to do was to simply give the tree some time to heal and recover from the past 3 severe winters.

The young man was very polite, he rang the doorbell and let me know he was with Trees Hurt Too. He immediately started he treatment of my trees. Good job.

Thank you so much for the work you did for us. You did a great job with a variety of trees on our property. I want to compliment you on the professionalism of your service. My calls were returned right away; great communication, scheduling, pricing and professionalism. I would highly recommend your company to anyone

Robert did an excellent job at my house. I forgot to unlock the front gate for him, and he patiently waited until I realized he was waiting out front and let him in.

I want to say I have the upmost respect for Ken and will not change Pest control for anything on the Planet! These guys are absolutely wonderful and know what they are doing and again I want to say I have so much respect for Ken as we were not always with Trees Hurt Too, used to be with his Step Dad company but he passed away and I want to say this gentlemen not only kept his Step Dad's business going by incorporating it into his but keeping the employees and that is not something a lot would do so Ken thank you very much!!! Even improved on some things I must say and I am rather liking it as well. Dwayne is the best he has been servicing our place of business as well as home for years for pest control and we could not be happier!!! We will be sticking around and be a customer with Trees Hurt Too for quite awhile to come!

Ken is very knowledgeable, friendly and honest. He visited our sick trees and knew exactly what was wrong with them, made recommendations and we are on our way to tree recovery. I would definitely recommend Ken and Trees Hurt Too to anyone I know. Fabulous service. Will definitively be calling
Ken to help with our trees and yard!

I highly recommend Ken at TLC by Ken (Trees Hurt Too). Extremely professional and knowledgeable about any tree. Ken came out and looked at 4 trees on my property and assessed what needed to be done to get them back on track. Great communication, always getting back to me with answers to my questions. Ken is now my "tree guy"!

Dwayne and Ryan came today to treat my lawn. They were professional and thorough! Great company and great service! Thank you for making my yard exemplary! Highly recommend!!!

Well attentive our trees and lawn needs.

1) I have repeatedly requested that I be contacted BY PHONE when a technician is to come out, because I have a gate that needs to be left open. I do not stay glued to emails or texts. The company REFUSES to contact me by phone. They require that I do everything electronically, even to the point of requiring that I go through a "portal" in order to get details of treatment. There are two issues here: the first issue is simply the lack of good face-to-face customer service. The second is the company's absolute REFUSAL to accommodate a reasonable request.
2) On the last visit (which the technician/company did not call me about), the technician left an sign in my yard advertising the company. He did not ask for my approval in advance.

I don't know whether it is the company as a whole, or just the technician. But this appears to be a company that absolutely does not care about personal, considerate, face-to-face customer service.

Supplement #1 to this review: I just posted this review and within 30 minutes got a call from the owner. He started off with: "You should know we have 150+ five star reviews". He then proceeded to argue with me on every point ... cutting me off ABSOLUTELY ANYT TIME I tried to respond. He was clearly angry ... and totally not interested in what I had to say. When I pointed out that he was arguing with me, and that he was cutting me off, his response: "You are cancelled"! So you have here a business that will cancel you if you post a bad review.

DO NOT USE THIS SERVICE! They to not care about the customer at all. It is their way or the highway. And I am glad to choose the highway!

Supplement #2 to this review: To the owner's response: I have by email sent you documentation supporting the following:

"Attached above is the screenshot of a voicemail message on my mobile phone, transcribed by my voicemail transcription service. To gain a better insight as to my perspective on our interaction yesterday and today, note the following:"

1. Your technician only called once, 30 minutes in advance (see the screenshot).
2, The call shows up on my phone as "Natural Ag Solu". (see the screenshot). THIS IS WHAT SHOWED UP ON MY PHONE WHEN IT RANG. This header does not show up as "Trees Hurt Too", or even by the technician's personal name. I receive a dozen spam calls a day. This appeared to be a spam call and NOTHING in the header gave me any indication that this was a call I should take. When the owner called this morning, his call showed up as "Trees Hurttoo" ... and I immediately took his call.
2. The caller identifies himself by a personal name... period. He NEVER identified himself as being from Trees Hurt Too. (see the screenshot)
3. The technician said he would be at my house "in half an hour to do the surgery(?)" (see the screenshot). TreesHurtToo was doing monthly fertilizing ... I would never equate monthly fertizilizing as "SURGERY". Plus, I just had a triple-bypass open heart surgery 5 weeks ago and am still recovering. I have a couple of home health, therapy businesses that have been by my house. When I ultimately looked at this voicemail, I would have seen this call as being a spam call from a medical entity.
4. The technician NEVER referred to keeping my gate open (see the screenshot), which might have enlightened me a little bit.

To the readers of this review: Look at the call I received (I cannot attach the screenshot). At no point was 'TreesHurtToo' referenced, at no point were "trees" referenced, at no point was "fertilizer" referenced, at no point was my "gate" referenced. The call was relatively last minute (1/2 hour notice). When the call came in, I was in meetings, looked at the header, saw no reason to take the call, never looked at the voicemail until well later in the afternoon, and even after looking at the voicemail had no clue that Trees Hurt Too had called.

Everything has been said that should be said. Look at the interaction from the owner. His response to an upset customer: You're wrong, I'm right, you're cancelled!.

Dwayne helps us out at our office and our home. He is always professional and explains everything in good detail. He seems to really care about making sure you and your home have no problems. I recommend trees hurt too to everyone!

I've been working with this company for all my personal and commercial pest control needs for over twenty years. They have aways been family owned and they treat their customers like family. As a realtor, I have many opportunities to refer a pest control company to my clients. These are the guys I always call first. They are responsive, competitive, trustworthy, and friendly. Dwayne is professional and treats my property like his own. I never worry about the safe handling of the chemicals that he uses. And now they treat my trees too! Call them and you won't be disappointed!

Adam was knowledgeable and friendly. Did a great job.

Ken, a Certified Arborist, came to inspect 2 of my trees which have lost bark. He came the day after I called for an appointment. He was on time and called to let me know that he was on the way. He was very professional. He did not pressure me to sign up for any services. Since my trees can not be saved, I could not use their service but I would recommend them based on this encounter.