All reviews for Trees Hurt Too Inc.

Adam treated 2 big red oaks with shortstop, I’m excited to see how my trees respond. Adam was courteous, knowledgeable and efficient!

Josh does a great job; he is knowledgeable & strives to answer any question I might have.

Outstanding customer service and support. Always appreciate how our service technician, Dwayne, checks in and explains what's being done at each and every treatment. Thank you for the great customer service and taking the time!

Ken was just what I needed for our trees! He called ahead, showed up on time, was professional for the entire hour he spent here, and even went above and beyond the service I had requested. He is obviously very knowledgeable and a certified arborist, easy to communicate with, and not pushy about TreesHurtToo services. I am confident I chose correctly in consulting THT in general and Ken in particular with respect to my trees. Judy Werner

Dwayne and Roberto did a great job in servicing our property today. They are both very alert and attentive in providing a quality experience. Dwayne is a seasoned professional and knows a lot about trees, bushes, grasses and pests. What we like most about the Trees Hurt Too organization Is that if you have any questions or need to talk to someone, they get back with you very quickly and go out of their way to ensure you are satisfied.
Tom F

Ken was knowledgeable and honest. While the damage to my trees were from evil squirrels and not much he could do but make recommendations, he did not try pushy sales for something I didn’t need. I highly recommend!!!!

Robert Rowe is very diligent about doing his work. He has been here twice and done a very good job both times. Everyone with "Trees" has been very helpful.

1) I have repeatedly requested that I be contacted BY PHONE when a technician is to come out, because I have a gate that needs to be left open. I do not stay glued to emails or texts. The company REFUSES to contact me by phone. They require that I do everything electronically, even to the point of requiring that I go through a "portal" in order to get details of treatment. There are two issues here: the first issue is simply the lack of good face-to-face customer service. The second is the company's absolute REFUSAL to accommodate a reasonable request.
2) On the last visit (which the technician/company did not call me about), the technician left an sign in my yard advertising the company. He did not ask for my approval in advance.

I don't know whether it is the company as a whole, or just the technician. But this appears to be a company that absolutely does not care about personal, considerate, face-to-face customer service.

Supplement #1 to this review: I just posted this review and within 30 minutes got a call from the owner. He started off with: "You should know we have 150+ five star reviews". He then proceeded to argue with me on every point ... cutting me off ABSOLUTELY ANYT TIME I tried to respond. He was clearly angry ... and totally not interested in what I had to say. When I pointed out that he was arguing with me, and that he was cutting me off, his response: "You are cancelled"! So you have here a business that will cancel you if you post a bad review.

DO NOT USE THIS SERVICE! They to not care about the customer at all. It is their way or the highway. And I am glad to choose the highway!

Supplement #2 to this review: To the owner's response: I have by email sent you documentation supporting the following:

"Attached above is the screenshot of a voicemail message on my mobile phone, transcribed by my voicemail transcription service. To gain a better insight as to my perspective on our interaction yesterday and today, note the following:"

1. Your technician only called once, 30 minutes in advance (see the screenshot).
2, The call shows up on my phone as "Natural Ag Solu". (see the screenshot). THIS IS WHAT SHOWED UP ON MY PHONE WHEN IT RANG. This header does not show up as "Trees Hurt Too", or even by the technician's personal name. I receive a dozen spam calls a day. This appeared to be a spam call and NOTHING in the header gave me any indication that this was a call I should take. When the owner called this morning, his call showed up as "Trees Hurttoo" ... and I immediately took his call.
2. The caller identifies himself by a personal name... period. He NEVER identified himself as being from Trees Hurt Too. (see the screenshot)
3. The technician said he would be at my house "in half an hour to do the surgery(?)" (see the screenshot). TreesHurtToo was doing monthly fertilizing ... I would never equate monthly fertizilizing as "SURGERY". Plus, I just had a triple-bypass open heart surgery 5 weeks ago and am still recovering. I have a couple of home health, therapy businesses that have been by my house. When I ultimately looked at this voicemail, I would have seen this call as being a spam call from a medical entity.
4. The technician NEVER referred to keeping my gate open (see the screenshot), which might have enlightened me a little bit.

To the readers of this review: Look at the call I received (I cannot attach the screenshot). At no point was 'TreesHurtToo' referenced, at no point were "trees" referenced, at no point was "fertilizer" referenced, at no point was my "gate" referenced. The call was relatively last minute (1/2 hour notice). When the call came in, I was in meetings, looked at the header, saw no reason to take the call, never looked at the voicemail until well later in the afternoon, and even after looking at the voicemail had no clue that Trees Hurt Too had called.

Everything has been said that should be said. Look at the interaction from the owner. His response to an upset customer: You're wrong, I'm right, you're cancelled!.