Constraction reviews in Forney, Texas

Servpro of Mesquite entered my home in November 2021 and cleaned up damage caused by a leaking pipe in the wall of my kitchen. They removed my cabinet and dried the wall. I was told they would get their restoration company to come and replace my cabinet, flooring and boards on outside replaced and painted so I would have my kitchen finished by Thanksgiving, which became Christmas and months to follow. My insurance company said this would be a 2-day job. Sub-contractors were not experienced thus causing months of being put off, setting dates and times to work, but no one showing up and not even being called to inform me that they would not be there. This nightmare continued until October 10th, 2022 and my cabinet doors do not shut because the sub-contractor sheered off some of the screws in the hinges. I cannot recommend this company. Haley was always very kind to me and Barbara was trying to be attentive to my needs. I had one good supervisor out of several whose name was Eric. So many sub-contractors coming in my home that I lost count. Too many mistakes made. On a positive note, I like my countertops and flooring.

I am very impressed with Servpro! My home had a leak occur a few weeks ago and Servpro was on site immediately to help dry and clean up the damages. Stephanie in the office was very helpful when I initially called and helped walk me through the entire process so I knew I was in good hands. High recommend this company!

Our house flooded from the washing machine and the guys from ServPro handled the situation so fast! They cleaned up the mess as fast as possible and made a stressful situation bearable. They were always prompt, flexible with time, and courteous! The office staff helped me navigate the situation in the beginning when I was a mess. I am so glad we called them first!

I work for a real estate company and SERVPRO of Mesquite is on our preferred vendor list. I recently used them for some damage to my personal home and have been impressed with their responsiveness and the quality of work done by their contractors. They are professional, dependable, and they get the job done!

I had a water leak and saw good reviews from Servpro Kaufman. From Haley, Aaron, Anthony, Ty and several others whose names I forget, they did a great job. Highly professional, courteous, excellent communication- I only wish my insurance co was so professional!

Big thanks to the SERVPRO of Kaufman County team.
You guys did a great job helping us clean up our mess at our lake house.
We couldn't be happier with the results.
The guys did a great job and the ladies in the office were very nice & helpful.

Awesome pack out and back. Doris, Sergio, Mike. Enjoyable professional and honest work and very personable. Enjoyed them being in our home.

If you ever need any kind of water restoration SERVPRO is the company to call. I had a disaster happen a few years ago and had another company out and they did not even do half the job SERVPRO did. Not only did they do a better job they had amazing customer service. They were very informative and the office ladies were so sweet and considerate. I am so happy I chose this SERVPRO.

Edit: it’s been a couple weeks since the repairs and we discovered that our drawers were damaged. It’s been a long process to try to get them replaced and they still haven’t been replaced. I get that it’s been the holidays but they definitely don’t seem like they care now that theyve got the money. I won’t be recommending this company to anyone else.

chose Servpro mainly because the estimator, Mike. He made the process of dealing with the insurance company easy. However, things were not so easy once the actual work started. I was given a schedule of when to expect the work but nothing went according to schedule and I would get calls in the morning on the days where they wanted to work. There were also a couple of times where the crew didn't know what needed to be done and didn't do what they were supposed to until one of the supervisors came and I showed them the estimate of the work that needed to be done. The work also wasn't the best quality either but I am giving them 3 stars because of how fast they fixed the damaged areas. These are just some things I wish I had known prior to signing the contract.

Doris, Mike, Elijah C and Elijah A they where very polite and caring about all of our residents belongings I would recommend them to anyone. They are the best

The employees at ServPro have been wonderful. I was so stressed out and she really put my mind at ease with the calmness and sweetness in her voice. She thoroughly explained everything that was going to be happening in order to get my repairs done.

We had a flood in January and servpro was wonderful. What was even more amazing was how they were patient with us and our mortgage and insurance company. It took several months for the payments to be finalized and they were never impatient with us! From start to finish, they acted very professionally.

Doris Judd and her crew were amazing! I will definitely use them again. They came in and packed up all the items in the rooms and even cleaned up after. I could not ask for a better crew! Thank you Miss Doris!

A special thanks to ServPro responding to our water leak. They responded quickly and remediated the water effectively. A special thanks to Tim who led the effort, keeping us informed, and closing out the project quickly, minimizing damages. Thank you

Very happy with the services provided by this Servpro. They were very helpful and knowledgeable about what they were doing in my home. I felt very confident throughout the whole process that they would have my house back to normal in no time and they did.
The front office ladies are very kind and helpful and the guys that worked at my home were very hardworking. Will definitely call back this Servpro if I have a water or fire damage in the future.

SERVPRO of Mesquite did an amazing job at helping me through this rough process. Everything was explained very clearly and they helped me understand the process. They took very good care of me and my home. I couldn’t have asked for a better experience during this tragic time in my life. I also want to compliment Haley in the office for being so attentive and caring during all of this.

SERVPRO was awesome! We got connected with them through Allstate's "Good Neighbor" program and they definitely went above and beyond our expectations. Each person they sent to our home was a quality worker. They regularly came to the house to make sure the job was being done correctly. If we had any concerns they were quick to find the answer for us and they were accessible majority of the time. I could easily reach them by phone or text and they promptly responded. We couldn't be happier with their work and the people there are so great! Highly recommend!

I am writing this review to thank this company for having wonderful customer service. I spoke with Jordan Ooka and he was friendly, pleasant, and knowledgeable! I am an Old Lady and he was patient because I have to get an understanding. I ask a lot of questions. He also worked with me on scheduling.

We contacted Serve Pro after we had a water leak. Willie, Ricky and Kevin saw the job thru from day 1 until their job was completed! They were friendly and professional and did the BEST job! I am so thankful for them and the job they did! Would HIGHLY recommend Serve Pro to family and friends. We appreciate their hard work! The Wilson's

The SERVPRO team of Mesquite was extremely professional from the start. Haley was very responsive and great in coordinating all the logistics with my adjuster, the on-site team and myself. The on-site team exceeded my expectations!! Doris and her team were very professional and experts at getting my home back in shape from the construction build back! Because I am extremely happy with the end results, I have recommended Doris and her team to assist me with my Mom’s home once their build back is completed. They are well above a FIVE STAR team!! They work is stellar!!

I am especially disappointed in the level of professionalism and customer service I have received from ServPro of Mesquite. I am looking to resolve a billing and payment dispute after making over $40K in payments. I have made numerous phone calls, e-mails, and the verbal promises I did received have gone unfulfilled over a 3 month period of time. Given this incredibly bad experience with ServPro of Mesquite I would not recommend using their services. My billing issues are still outstanding at the time I am writing this review.