HVAC reviews in Forney, Texas

Jose Lopez was amazing. Professional and talented. Took care of all my needs! A1 quality work!

Roy was very very helpful. We called and they came out same day. While I know I need a new unit. They helped me get some cold air today. I signed up for their shield membership.
Thanks you Willard!!

Josh did a great job! He was very professional and informed me of the various things going on with the AC unit and worked with me so that I could get things done at a cost that met my price point.

Jose Lopez came over and did a great job on the electrical. He informed me on all the issues and fixed my issue so fast! My garage door finally works again!

I’m giving 2 stars out of benefit of the doubt—otherwise it would’ve been 1. The technician barely looked at the videos I showed and immediately said it was a manifold issue, one of the most expensive problems to fix. After some back-and-forth, he acknowledged it was actually a blockage in the main pipe. There was also a toilet flange issue.

He quoted $4,000 just to fix the toilet flange, not including the unclogging. Ultimately, I called another contractor and had everything fixed for about a quarter of that price.

What bothered me most was how quickly he jumped to the worst-case and most expensive diagnosis without taking the time to properly understand the issue. With how easy it is today to sanity-check pricing, this quote was clearly far off. Given this experience, I’m genuinely surprised by how many positive reviews this company has. Many company pump fake reviews these day.

I normally avoid leaving negative reviews, but I felt it was important to share this so others without experience don’t get caught in a similar situation, and to encourage the company to improve how issues are diagnosed and priced.

Zack came out to inspect a drain I thought may be blocked. First thing I noticed is that he wore boot covers without being asked. He was very careful with how he carried his tools and placed them on the floor. That is a detail I pay close attention to. He didnt charge me for the inspection. I was very pleased with his service. I'm a licensed contractor that buys and remodels homes and I will be using Willard in the near future. Thanks!

Jose Lopez was our technician. His service was great for an electrical safety inspection. He was 5 stars in our book.

The process to set up this appointment was awful. We used to talk directly with the dispatchers and they always communicated promptly and accurately. They knew their people, the schedules, and checked on things when requested.

Now I called and got someone at a call center who didn’t know the schedules or prices of any of the services and tried unsuccessfully to use an automated scheduling system to schedule the appointment. My husband and I were receiving contradicting texts and emails. The day of our service the service window was missed by multiple hours. I had to call to inquire about it and was told the technician would be told and asked to call me. Over two hours later (at 4:30pm) they called my husband, who was not here, having to cancel for the day and move it till today.

We have used Willard for the past 9 years and loved them. They have done a decent amount of AC/heating work for us and were always easy to contact. That’s why I finally decided to sign up for their membership as we have more things we want done with the house and I was willing to use them for not only AC/Heating but also for electric (like today), and plumbing.

When Jose was out today he didn’t have my number in his contacts for the address nor was he seeing the membership (that I paid for in full 4 days ago). Idk what is happening between the call center, the AI system, and dispatch.

Perhaps all these issues were just growing pains and will be worked out. I truly hope so because I don’t ever want to deal with that scheduling system again. It’s way easier to call another local company and get ahold of someone directly.

Jose Lopez was fantastic and very knowledgeable during my home inspection. He helped catch some critical concerning issues in my home and quickly came up with several solutions that worked for my timing and budget. Thank you for the superb service, Jose.

Matt Summers came out to look at our attic & outside units. He was extensive and thorough. We got 4 different bids and he had to attention to detail to point out things missed by the other companies. Was available by phone and text to answer all our questions! Made everything easier. Highly recommended.

Jaun & Ryland of Duct cleaning crew.
Pedro & Minchon of A/c system installers

We are satisfied with job performed throughly & professionally.
They took care of our furniture & carpet and kept the job site clean.
This is the second time we got installed A/c system unit from Willards.
Good job well done!!!

I contacted this company after noticing an issue with my HVAC system — the outdoor fan was spinning rapidly, then stopping, then repeating the cycle. They were able to come out the same day, which I appreciated, and the technician seemed informative. However, the estimate provided was nearly $4,000 to replace a coil (even with parts under warranty) or to replace the entire unit, which is only about five years old. I told them I needed time to think before moving forward.

On Friday afternoon, a couple of days later, I came home and found a set of HVAC gauges hanging on my unit, and the refrigerant caps were sitting on top of the system instead of properly installed. About two hours later, the gauges were gone, but the caps were still left on top of the unit. The only company who knew about my HVAC issue was this one, so I called to ask whether their technician had returned. The office said they were unaware of anyone going back to my property. I explained what I found, and they told me the technician would call me. It is now Sunday, and I still have not received a call from him or the company.

I normally do not leave reviews like this, but this situation was concerning. Whether the gauges were accidentally left behind or someone returned to my property without notifying me, it is worrying that the refrigerant caps were left off and that no one followed up after I reported it. As a homeowner, I expected clearer communication and accountability, especially regarding something as sensitive as HVAC refrigerant and the integrity of the system.

Jose Ramos did an outstanding job running a new electrical circuit and installing our EV charger. His workmanship was excellent, the installation was clean and professional, and everything was completed efficiently. He clearly knows his craft and took the time to make sure everything was done right. I couldn’t be happier with the results and would highly recommend Jose to anyone needing electrical work done.

I had Willard install a 20k unit about 5 years ago. The inverter board went out which is under warranty. Tried calling multiple times get on their schedule to get it fixed. At that time, all the calls were being sent into a call service, which was taking quite a long time to have returned. Once I made the issue known to Willard, they made it a priority to get us taken care of. Both the parts and the service were covered under their warranty and they did an excellent job of repairing the unit. My only suggestion for improvement would be to work with the call service to try to improve that part of the business. But other than that, Willard was very reliable in the repair itself. I am very satisfied with the service provided.

Worst experience ever. Do not use them.

In addition to receiving vastly different quotes for the same job just different plumbers (both from Willard). They would come for an hour then say they would be back and wouldn’t show back up. Can’t get ahold of plumber just operator who would relay problem to dispatcher who would relay to plumber who wouldnt respond.

They started tearing walls apart before discussing with me. They completely damaged a vanity that it turns out never needed to be removed. He said he “was tired and made a bad decision to remove vanity”

Well too late. 1k in damage and nothing was ever fixed. Refund was promised by multiple people, still haven’t received it. Can’t get ahold of a manager.

Please trust me, DO NOT USE WILLARD.

Jose has been great to work with. Grateful to have had him complete and assess my electrical needs! I especially appreciate his sense of urgency and constant communication! I highly recommend!

Huge Thank You to Jose Lopez for coming out to inspect our electrical panel today. Mr. Lopez is incredibly knowledgeable, friendly, and very professional. He was able to identify our issue quickly, and recommend the necessary fixes to resolve our issue and be 100% code complaint.

If you need an electrical inspection or upgrade, call Willard Heating, Cooling, and Plumbing and ask for Jose!

Cody was dispatched to my home today for some light residential plumbing solutions. Cody and Cody alone is the reason for 5 stars. He was professional, honest, and informative. He listened to my needs, provided solutions, and completed the job swiftly. Not only did he handle the work, he shared his vast knowledge to where I knew exactly what he needed to do and why. He also gave too advice on how I can prevent these situations in the future. Cody needs a promotion! If it wasn’t for him, the price was outrageously high. I wouldn’t have EVER imagined the quote to have that many digits. If it wasn’t for being able to chat with Cody, and get that quality service, I would have taken my business elsewhere. Thank you, Cody - but I gotta say Willard can pack sand with those prices. Best give that man a fat bonus!

Outstanding service and communication No hidden or trip fees. Very competitive pricing. Fast and accurate inspection. My tech Roberto was polite and friendly and knowledgeable. I could not ask for a better experience thank you Willard Plumbing. I highly recommend your company

They need 10 stars! They were wonderful! Everything is in and happy and we're cooling. I can highly recommend Willard to anyone who asks. These boys were very polite they explained what they were doing so that I could understand it and they cleaned up after themselves very well.

I had Willard come out for an electrical estimate. Jose Lopez was the tech they sent. He was absolutely fantastic! He answered all my questions, gave me the information I needed to make an informed decision and was very professional, friendly & knowledgeable. Great first impression of this company!

He was prompt and professional, polite and got to the problem immediately. When a Plummer was needed, he got right on it and they were over in a flash including suggesting a person to come help with drying out the attic walls and floors. Excellent service! So happy I decided on Willard when I got my AC back in the spring. They’ve been nothing but fantastic!

Art was fantastic! After having another company falsely diagnose our heater issue, Art thoroughly inspected our unit and found the cause - a spot on our unit’s computer that overheated and no longer functioned properly. Hard to spot with the naked eye! Art was personable and efficient. We will definitely use Willard for future HVAC needs.