Home Services reviews in Fort Worth, Texas

This company has extremely rude and unprofessional people running its customer service and operations department. It makes it appear the CEO is just as bad. Look elsewhere to save you time and money.

Very disappointed with lack of service. Came to the house and wrote what time he was there and that was it. Pool was a mess and extremely overpriced for only chemical services. Do NOT recommend.

This place is impressive. They come out every week like clockwork and keep my pool in check. They do it damn well too. I see the guy on my Ring camera actually taking time to check things out too.

Not once in 6 years did we ever have a problem! Our pool guy got to know our dogs and was wonderful! Highly recommended!

I have used them for over 33 years and have always had sparkling clear water. Our service guy is very professional, knowledgeable and friendly. I would highly recommend them!

I have used the company for many years and have always been treated with respect and professionalism when I have any questions or concerns. Highly recommend them and I have never any issues with customer service.

4 years and counting...I have been and still use Metro Chemical for my pool. Very affordable, professional, and dependable. Very happy with my service!

After the winter my pool was green as the River Nile!!Trips to the most popular pool stores for water tests and hundred dollar solutions were wearing me down!! A friend suggested I try Metro!! I thought I would have nothing to lose -as all forthcoming solutions were not working-so I gave them a call!What a difference! In a couple of treatments my pool was looking the best that it ever had! The pool is a joy now and friends and family can relax and enjoy their swim time-isn't that why we have pools in the first place? The company does what it says it will and stands by their commitments! In addition, I'm not paying hundreds and hundreds of dollars to take home heavy ineffectual chemicals that I have to administer and hope that will work!! Hooray!

Great company, excellent experienced Techs who are willing to answer questions! Have used them for over 7 years and all questions have been addressed quickly and appropriately! Definitely recommend!

These guys are like clockwork. Never any issues, and I don’t have to worry about pool chemicals. They are quick, efficient, and very friendly.. I highly recommend Metro Pool Chemical.

Good weekly service and our typical chemical guy was great and reliable. However, customer service is truly terrible. Encountered billing issues several different times and was never sent a billing reconciliation, like I was promised. Not a huge issue, although irritating. But, when one of their employees, Chris, came out to clean/repair my filter, it was rough trying to get him back after the additional parts came in. I understand scheduling issues around the holidays, I'm not unreasonable, but when you blame the customer for scheduling delays and the issue is really that you went hunting on the days you said you'd be able to come out and then make several other excuses, rather than owning up to your time management deficiencies, that is not okay (photos of text conversation are in photos section). Don't care about the money, it's the principle of the matter. Then, I called the office and person I spoke with didn't care at all about my frustration. Wouldn't be surprised if they respond to this review with excuses and blaming the customer again.

I have used these folks for 4 months now and I am very happy with the service they provide
The pool has been sparkly clean since they got it balanced
No more expensive chemical for me or trying to keep well water fed pool balanced
Great service!

I used this company for about a year before moving recently. Outstanding service at a very affordable price....definitely the most affordable price in town (for chem.s only). They helped to make our move even easier by offering a free month's service to the buyer of our home. Again, nothing but good experiences here.

I have struggled for years to keep our 33,000 gallon pool algae free. Corby and MPC came in and my pool has never looked better. It truly sparkles… I am so grateful I found them. Thank you Corby!!!

We had a problem with our pool and the owner of the company reached out. She was extremely responsive and their team went above and beyond to solve our problem, transforming our pool in very short order. The way they handled this situation was how every customer hopes a company would respond. This loyal customer is even more loyal as a result. Thank you!

Our pool chemical person does a consistently good job. We did have to purchase extra salt last year for our pool despite it being a very small pool. Otherwise we are happy with the service.

We have been serviced by Metro Pool for several years now, and all I can say that they are doing a great job, always on time, and the best prices. I also like the fact that they are using the liquid chlorine rather than the powder one, it leaves the pool smelling more of fun rather than a "pharmacy". Would highly recommend them. Thank you

UPDATE AT THE BOTTOM
I am not sure what has happened to this company. We were very happy customers for 22 years but this past year has been awful!! Our pool has had Algae on the walls all summer long. We have called several times throughout the summer and still have algae. Sandy did our pool for years and we never had any problems. The guy that comes now does not seem to care and just makes excuses. I called again today. I will update this review when/if they finally fix the algae problem.

Udate:
So after I posted this review, Metro Pool responded immediately. Randall came out and within two days the algae was gone and our pool water was crystal clear and blue. I am very grateful to have a sparkling pool again. I will say, I do not understand why this was not done when we first contacted Metro Pool at the beginning of the summer or after the several other calls. We now only have weeks left of pool time. Still, bottom line, our pool now looks great and we are happy! Four stars instead of five simply because it should not have taken so long.

Avoid this pool service – extremely unprofessional and rude

I had a terrible experience with this company. They missed their second scheduled pool service this Wednesday (July 10th) and never contacted me. I’ve only used them once so far. Our service schedule was clearly set for every Wednesday. Our first scheduled service was supposed to happen on July 2nd, but the technician unexpectedly came a day early on July 1st without informing me in advance. He rang the doorbell, which I heard, and I let him in. Luckily, our Ring app captured the moment when he rang the doorbell.

This week, I stayed home the entire day on Wednesday. My car was parked in the yard, clearly visible from the backyard gate. No one showed up. I called Friday morning and left a message, but no one called back. When I called again later, someone finally answered.

I asked why no one came this week. The man on the phone told me, “Your yard was locked, and we’re not supposed to ring the bell. If the gate is locked, we don’t provide service.” I was shocked — this was never communicated in advance, and nothing about it is mentioned in the contract.

This explanation also directly contradicts what happened during the first visit. If it’s truly their policy not to ring the bell, why did the technician ring it on July 1st? And if the policy requires customers to leave the gate unlocked, why didn’t the technician inform me of that when he was at my door? I’m a new customer — how would I possibly know this “unlocked gate” rule if no one ever explained it to me?

I asked this question, and he shouted “I am telling you RIGHT NOW!” in a very disrespectful tone. He was practically yelling at me over the phone. As a customer, I’ve never been treated like this before.

When I asked about making up for the missed service, he refused and said they’d only come next Wednesday. I reminded him that I paid for four weekly services per month, and now I’m only getting three. He said they won’t make it up because “last time we added a lot of chlorine, so this week we wouldn’t have done anything anyway.”

This logic is unacceptable. I paid for consistent weekly service — not “maybe” service based on their judgment. I also raised a legitimate concern: keeping my gate unlocked all day is a security risk, especially when I don’t even know what time they’ll arrive. He mocked me, saying “We have 3,000 customers and everyone else leaves their gates open for us and none of them has a problem.” He clearly blamed me for the missed service and said “It is your fault,” completely dismissing my valid concerns about safety. When I questioned why they blamed me for the miscommunication instead of taking any responsibility, the man hung up the phone on me.

Completely unprofessional, no respect for customers, and very poor communication. Do yourself a favor and avoid this company. There are better, more respectful pool services out there.

Mr. T is always on time to be sure my pool chemistry is in great shape! He answers all your concerns, and knows what he's doing! The pool water looks and feels great, because Metro has a special way of making the water perfect! Before Metro, I had to pour all kinds of terrible chemicals into the water, like acid, etc. I just let Metro do the job, which is such a great relief!! Now, I just enjoy the pool!! Thank You Metro, and Mr. T!!

We switched to Metro pool company and saw Huge savings and much better service to our pool! This is the most affordable way to care for your pool! We have Taulant Service our pool and he is friendly, communicative, and professional! Would highly recommend!