All reviews for LNS Service LLC

I had originally gave this company 5 stars as the first visit was great. I have now greatly changed my opinion. Geek Squad sent this company out to repair my LG refrigerator for not cooling or freezing. Harrison repaired but the repair only lasted a few days. 2nd call to Geek Squad and they put me on a high priority and I was to be contacted by this company within 1-2 hours and they never called me. I called them and I did receive a call but said I was not scheduled until later in the week, again this is not what was supposed to happen. Harrison did come out that day and again replaced a part and once again the refrigerator stopped working within 1 day. 3rd call to Geek Squad and once again they sent this company. Harrison came out and determined that there was only 1 part left to replace and would come back later that day. He then called and made me wait until the next morning. When he came back the next he was very argumentative as I told him I have been in the repair business since 1972 and he should have come prepared with the part and made me top priority. His comment to me was "Well, it worked for a while right" and that he did not come back the day before as he had not eaten lunch. To me this is extremely poor service. I now have to make another call to Geek Squad as the refrigerator does not cool properly, freeze properly, can not set temperature controls, and it chimes off and on all day with it not even being touched. I feel this company just replaces parts and does not check their work. Geek Squad and LG is going to receive a call from me as I do not feel this company should be on their vendor list and being paid for repairs that are inadequate. Just a note, the 2nd time Harrison came out he seemed to more concerned with if I gave him a good rating rather than my repair being properly done.

Warning!!! Do NOT use this company. They are NOT a registered business or LEGIT. I don’t care if LG referred you, this person WILL scam you. Notice the business address is their home address. If he charged you a service fee or a “reasonable fee” for a new compressor, consider yourself scammed. The compressor is fully covered under your warranty with LG, up to 5 years.
He charged us $160 to unplug and re-plug our ice makers, which were malfunctioning. He was here for 10 minutes, maximum. A monkey could’ve done what he did. He then told us to call him and he would come back, NO CHARGE, if it was still malfunctioning. Two days later, we called him and scheduled a follow up appointment. He never showed up. Never returned our calls or messages. It’s been 3 weeks. Finally a REAL LG expert showed up. He fixed everything on-site within 2 hours, free of charge. If you contact LG directly, ask for Steven.
UPDATE: the owner contacted us immediately, within 30 minutes, after posting this review, claiming he forgot about our appointment and would like to offer our $ back. We told him our review was worth the money, he can keep it.
Don’t trust these made-up 5 star reviews. This is the second time in my life I’ve ever posted a review about any product, service or company. I hope this helps someone.

We called LNS because they were listed as a certified LG service company. We informed the technician prior to his arrival that the refrigerator was showing error codes E on the refrigerator and rF on the freezer. When he arrived, (invoice 5785) he asked what was wrong with the refrigerator and we pointed to the codes. Without even researching the codes he informed us that the unit was frozen we had two choices. He could unplug the refrigerator for us and come back in two days, or for another $70 he could thaw the refrigerator for us and plug it back in. When we asked what the problem was, he said "there was nothing wrong , that this was normal and we would have to do this periodically going forward. This was a ridiculous assessment so we sent him on his way. We had really good service from this company for our LG washer, (invoice 2536) but this was a waste of good money.

Do not recommend, compressor lasted 5 days and they would not call me back to replace or repair, supposedly a 90 day warranty, basically took my $500 and ran.

⚠️ SCAM ALERT ⚠️
This is not a real business. He took $500 from my elderly mother for a compressor that failed in less than a week. She lost all her food when it went out, and he ignored every call and text. When I finally reached him, he admitted he didn’t have time to fix what he broke. He preys on people and does not stand behind his work. Do not trust him with your money.

Texted my serial, model # and actual invoice for Refrigerator so he could prepare. A total waste of time, in and out in 13 minutes for $85. Answered call immediately to a non functioning refrigerator. Came out at 6:33pm and said 'tube clogged' but compressor is fine. $500 to replace the 'tube'. He commented didn't have room in truck to carry many parts. Packed up and said 'time to go eat dinner'. I called another company, extremely professional and walked me through what the problem was. Bottom line, replaced compressor. Hired him to come back 3 days later and clean washer/dryer and vent stacks! I felt LNS was just looking for an end of day quick $85!

I purchased LRTLS2403S LG fridge which brokedown twice in the past 2 years since it was purchased and is under 3 year warranty. This repair person was one of those assigned byLG/Lowes as my fridge broke down twice in the last 2 years. He was supposed to come b/w 12 pm- 5 pm today but he got the appointment date wrong and I responded by texting back to confirm the correct appointment date and time and he hasn't yet responded back. The customer service provides empty apologies, no practical help or real time knowledge if the repair person is going to come as per the appointment.
Rather than 12-5 pm appointment the cc said to give this person another 2 hours or try calling , which I did. His answering service was full. Why does LG USA not remove such service centers which spoil LOWE's, LG reputation. Lowes/LG should have a mechanism when the product breakdown repeatedly to replace with a new product. With such horrible product and repair people I would not recommend the product or the repair service. Looks like the rating is skewed by having reviews by those who give this service a favorable rating. The first time it broke down I had to wait more than a week and I had to buy a backup fridge.

Absolutely terrible service. I had my LG freezer’s repair assigned to this company. They replaced the compressor and only told me to call them back if there were any issues. They didn’t leave any contact info or business card. The technician stopped working after 2 days, and now they never answer calls or reply to messages. Completely unprofessional and unreliable. Do not use this company or buy LG refrigerators. I give them 1 star.