Constraction reviews in Georgetown, Texas

The team came in as scheduled. They began immediately and were very professional, respectful, and thorough. They made short work of what I would call an intricate and detailed job. I would recommend Servpro to any one who needs to sanitize and restore cleanliness to areas that cleanliness is mandatory.

I had the best experience with Shean G.
I met him three days ago when a pipe bursted and causing water leaking from the second floor to the first floor ceiling. He came immediately to introduced himself and offer his services.
After three days dealing with my insurance and a company that I wasn’t convinced about it’s diagnosed (let alone the estimate!) I called Shane
It took him 15 min to be at my door, so willing to have an accurate diagnose while also explaining me everything.
His expertise was obvious, and his insight extremely, extremely helpful. Not only I understood the magnitude of the issue, but learned from him!
I honestly wish all companies will treat our cases as if there were theirs; not only for the sake of making profit.
I’m not exaggerating when I say that profesionals like him restore my faith in humankind.

We had a fire. And hired this franchisee to cleanup and repair our home. I requested documentation of all work being done and submitted to the insurance company. They kept telling us that they would send it but it never came.

There was supposed to be a scope of repairs that was agreed upon by all stake holders however we were not included. We never got the scope of repairs.

They did what they claim was a final walk through; but, I was there at said walk through, and told them that I needed documents to review before any final walk through was to occur. Still the documents never came.

A phone call was made to my husband seeking the release of funds. I don't know what was said, I was at work at the time. But I do know that this company did not come to me to seek my approval of having them endorse insurance checks on my behalf. I did not receive a phone call, text message, email, or voice message seeking my permission. They called my husband.

My husband received another phone call from them asking for our deductible. We informed them that we had talked with our insurance agency and that we were not going to release the deductible until we received the final estimate of repairs to review. They sent it that day.

I had to go to work and on my way out saw that my husband was looking at it on his computer. I went over and quickly reviewed it. There were a lot of charges for services not done and for items never received.

People. I would have never signed those checks without the proper documents to review because I was leery of this situation manifesting. And it did. I have received emails from Bryan ensuring me that they did not need my permission to the endorsement of the checks. That the contract that my husband signed gave the authority to endorse a two party check on his behalf.

Do I trust the people I have been in contact with at ServPro of Pflugerville? No. I don't. Because the fact is they did and said things that cause me to mistrust them. They charged for work not done, and merchandise not received. Their reply to me, and I quote- "We have drastically missed the mark on several important factors. First and foremost would be making sure that we executed our obligation to repair your home both completely and thoroughly, and in conjunction with our scope of repairs." end quote.

Logan was the best. He showed up when he said he was going to show up and took care of everything around our house. I appreciate him more than you would know. When I have my flood at 1:30 in the morning on a Saturday, he showed up with bells and whistles on. He’s amazing.

ServPro of Pflugerville came to my rescue after the ServPro of Hyde Park left me high and dry (scrambling to find another company after they finished demolishing the inside of our home). If you need home reconstruction/repairs after water damage, make sure to call the Pflugerville branch. Very professional team and determined to ensure their work is to your satisfaction.

Had the opportunity to work with Pete Arellano, he was one of the best people to work with, great at communicating and keeping up to date with what work was being done. really helpful every time I need it any verification or question with there project

I called Servpro of Pflugerville to take care of a water leak for a rent house I have in Austin. They responded quickly, were very thorough and kept me informed during the entire process. Everyone was very nice and helpful from the office staff to the crew. I will use them again when needed.

There are no words sufficient to express our gratitude to Bryan and the entire Pflugerville team for their compassionate, caring and professional assistance to our family member. Their care went beyond what we could have ever expected. If you need help that falls into the area of their services, look no further. You have found the gold standard. Thank you Bryan.

Bryan and his team at Servpro of Pflugerville were incredibly professional and compassionate in helping to recover and remediate water and mold damage to our household items. I can't express how grateful we are for their excellent service and communication throughout this experience.

Christian and Logan were great. Moved heavy boxes my second floor apartment. Some of the furniture is ridiculous. To big and heavy for easy stairs usage but they were able to muscle it up regardless. 5 stars. Would recommend.

Travis, Kevin, and Denis were amazing. We had all of our floors torn out due to a bust pipe, and their team was extremely communicative, compassionate, and thorough in their water remediation to our home. Thank y’all so much!

Highly dissatisfied with this office, they were hired to assist with storm/flood damage to a working, in service fire station. On the initial site visit we walked through the damage and was told the scope of work that would be done, we agreed and they started. Communications after the initial site visit became nonexistent, any communications had to be initiated by us, followed up by multiple phone calls, and sometimes still would not hear anything from them. They removed all toilet facilities leaving a working fire station with no toilets, we had to reinstall a toilet ourselves so we could keep the station in service. When we received the initial written estimate they had items on it that we didn't even have in our station(removal of floor covering in a large meeting room that is bare concrete), so their initial estimate was grossly incorrect compared to the scope of work we were told they would do. Now we are 6 weeks out, they have been "fired" from the job and less than 1/3 of the work was completed, I have been told by several other contractors what they told us they were going to do should have taken 2 weeks tops. We have been trying to get a final itemized bill so we can review it and ensure we are only being charged for what work was done and that is becoming an impossible task; I have spoken to a "supervisor" from this office twice about this. Last phone conversation with him I was told, " I have it right here in front of me and will have it emailed to you in the next thirty minutes" and I still do not have anything from them. My recommendation is to avoid this company and use someone else!

Logan & Osbell are excellent! They made special trips to help keep our project moving forward on time and were great explaining all that they were doing removing/remediating our mold issues. My Spouse and I felt they went the extra mile in servicing our home Thank you Servpro !!!!
Happy couple here in Round Rock

Service was fine after a bathroom water line sprung a leak.
They ran a bunch of fans and dehumidifiers but when they came to remove their equipment (which was primarily Daisy chained into a single outlet) the tech literally yanked it out with everything still powered on. I’m not an electrician but there’s probably a smarter way to do that. Few days to a week go by and I discovered many sockets stopped working around the house from what I assume was an energy surge. The outlets were on nearby circuits and I managed to repair them but I still wonder what other damage may have occurred behind the walls of my house.
Be advised if you are in a similar situation to have your company remove systems after powering them off first

Servpro of Pflugerville is absolutely second to none. If you’re looking for compassionate care for your things, attention to detail, and a company that will treat your problems as their own, look no further. The leadership on this team sets the tone for the best service around. Excellence starts at the top and permeates the ranks. Hands-down, without a doubt, I am so thankful for the service provided by this business, its owners, and its employees. You’ll regret not trusting these people with your restoration needs.

We hired servpro after a bad water leak at my mom’s condo. There was mold, drywall damage, floors in the bathroom, kitchen and living room were ruined, just an all around nightmare. From jump, Pete Arellano and Chance Zapalac’s team were thorough, on schedule, and in the end the condo looked perfect. Total pros, couldn’t recommend more highly.

I recently had the pleasure of work with Chance and Pete A on the restoration of my home. Chance explain every step of the cost and didn't mind me asking a ton questions. Pete A did an amazing job on overseeing the work being completed. These to gentlemen were very professional, patient and made me feel like I was the only client of there's. If I could give more stars ⭐⭐⭐⭐⭐⭐⭐⭐ ⭐⭐ I would. Thank you so very much guys.

Chance and Pete with ServPro provided excellent customer service in restoring my bathroom after it had been damaged by a water leak. They were very responsive and kept me informed on the work being done during the restoration process.

I can't express enough how impressed I am with Keith and his team at Servpro of Pflugerville. Facing a water damage emergency, their prompt response, professionalism, and efficient restoration efforts were outstanding. Keith's team not only demonstrated expertise in handling the situation but also provided excellent customer service by addressing all my concerns and keeping me informed throughout the process. Their commitment to client satisfaction sets them apart, making them the go-to choice for any restoration needs. Thank you, Keith and team, for turning a stressful situation into a seamless experience!

SERVPRO was called out to help after our house caught on fire.. Worst mistake ever.. They took our wet cloths placed them in black trash bags and tossed them into the front yard. They told us they would take them back to get cleaned. They actually left them in an unheated warehouse for a week in 100 degree heat. They are totally damaged with Mold... They admitted fault but won’t pay what there worth. After a month of no response they came out with an arbitrary number that was way off.. Keep in mind Kyle the owner never bothered to look and see what brand and style of cloths that were ruined.. just picked a number from the internet. Kind of like valuing a car knowing it’s just a Chevrolet. Hey Kyle if your reading this come take a look..I would be happy to show you the damages. I contacted corporate headquarters and no response either. Don’t trust this Franchise.

Hector and Christian did an amazing job with our water mitigation demolition. They were on time, courteous, and other than the big hole in our ceiling and the lack of tile in the upstairs bathroom we couldn’t even tell they were here. Above and beyond to make sure they did not leave a mess. Highly recommend