HVAC reviews in Georgetown, Texas

I am so grateful to Arctic Air Company for helping with my HVAC unit. They came out quickly and scheduling with them was a breeze. They fixed my unit fan at a same day appointment and worked with me to come to a fair price being a single mom. I really can’t thank them or recommend enough! It’s businesses like yours that keep this community alive. Thank you!

Scott came out right on time, explained the issue thoroughly, and professionally fixed the shoddy work that my builder’s A/C contractor originally did.

Such a good experience in fact that we even signed up for the maintenance plan - you can tell they care!

My A/C went out and I called several repair companies, none of them were available until the next day except Arctic Air. I called and Katherine was so understanding, friendly, and easy to talk to! The technician, Scott, was at my house in less than an hour and had the A/C working quickly. Thank you guys so much!

Great experience, you can't top this. Called at 7:50am on Monday, Scott was onsite before 10:30am. Diagnosed my failed TXV valve and out the door in less than an hour (including double checking my second AC system). Back today for the replacement/labor - all at a fair price with incredible communication along the way (the text interactions during and sometimes outside business hours were so impressive).

Scott did an excellent job servicing my A/C system. He was prompt, professional, and did an excellent job explaining everything.

Highly recommend Arctic Air!

Roumany Gerges came to replace a broken exhaust fan switch in our bathroom. He was fabulous! He was on time, friendly, professional, he did the job quickly. Arctic Air never lets us down. Have used them for HVAC system maintenance but this was the first time we used them for electrical. Definitely will use them again.

Quick response time and reasonable repair & AC unit replacement pricing. Always a friendly voice on the other end of the phone when I call up there. The team at Georgetown Air Conditioning & Heating are always the first phone call we make when there is an HVAC issue at our business in Georgetown, TX. I highly recommend.

Very pleasant and courteous to your needs. Fast response time.Gets the job done quickly and right. Very reasonable charges for repairs and seasonal maintenance contract. Peace of mind knowing you can count of them when you kneed them to show up to bail you out in the middle of a sweltering hot Texas summer. Meets all my needs!

Since Scott Mangum has taken over Georgetown Heating & Air Conditioning, the company has provided superior service and has attended to our concerns. Scott has come out to the house to speak face to face to address some concerns that we have had since the installation of a new system. He has promised to rectify the concern we have had with the new system, being a large investment, in which the manufacturer’s representative has basically dismissed our concerns. This is true customer service, that is becoming a dinosaur in today’s business.
Thanks Scott for you help and understanding.

Chris

Doesn't it always happen? It gets hot your a/c unit stops working. I called Georgetown A/C in the afternoon and I was surprised when they told me they would be out the next day. What a great group of guys that worked on my a/c system. Unfortunately they had to order a coil but it came in the next evening and they were out the next day to fix my a/c unit. I highly recommend this company.

Called around 2:30 pm told to expect tech to arrive by 4pm. Tech showed up at 3pm. Spent considerable effort to help with my R V ac. Sadly he could not help because the R V System is a sealed unit and he did not want to attempt to open it as he had no prior experience with this type of system. still,he tried!
Great experience with an excellent company!

Thank you Frank for the outstanding system checkup and installation of a surge protector on our heating unit. With all of the power surges we've been having, this protector may well keep us warm this winter.

Scheduled service was done on schedule. Technician gave us useful
information about filters that we can use to match our needs. We did
not know about Top Hat filters. In general very knowledgeable, and not
intent upon selling us additional services.

Poor communications, follow up and scheduling for basic HVAC summer and winter check up. After repairs it took two additional visits to resolve issues and still identified more things to address! Tried to contact the manufacture and they would not even respond to email requests. Talked to the warranty department multiple times of the past two months with no follow up calls. I do not recommend this HVAC business unless you want to keep paying them for services!

Update: Office manager called and is going to address situation and bring a senior technician out to assess. I will update this review afterwards.

Blake was on time, professional, very polite, well mannered and did a great job. This is his second time to my house and he was great both times. I would be glad to have him do work for me in the future.

The Georgetown A/C repair technician, Zach, arrived on time. He was courteous and knowledgeable. He trouble shot the problem and repaired my A/C unit. He completed the job within 45 minutes. Needless to say, I am very satisfied.

What is scarier than have a unit go out when your under a 'heat dome' whatever that is? Anyway, it be hot. Luckily, I had purchased my unit for Georgetown AC & Heating. Melinda answered my early Saturday morning call right away and within a few hours, I was up and running, a capacity replacement included in the warranty. In Texas, in July, you have to have an AC guy you can count on. I found mine.

They had no record of a service contract with my elderly parents, despite telling me they had us on file last summer l, and me sending them a copy of the contract from about 3 years ago.

They then repeatedly kept trying to sell me a new one multiple times via text, email, phone.

They came out to look at the HVAC unit that has no pressure.

Technician verifies no pressure but when retrieving nitrogen from van says they don't have enough nitrogen to find a leak. Says I should just get another $3000 unit.

Tells me he'll be back with nitrogen so he can do the job. Swipes my card and takes off before I can even ask for a receipt. Never even tells me the charge!

I took a peek at the unit and there's is a visible crack/leak in the copper pipe leading into the compressor. Amazing that I can find it and the tech could not.

That was last week, and they still haven't returned or even attempted to contact me.

Would never recommend.

Zack arrive at my home and anounced himself and who he was. Gave an explanation of why he was here and what his intent was in servicing the home heating system. Zach went and did the service and upon giving me a follow up of his findings, it was beloved that a replacement capacitor was needed. He advised that it should be replaced. The replacement was completed. Zack was a fine young man to have servicing are heating system.

I was more than pleased when I contacted Georgetown Air Conditioning & Heating. I received prompt contact, same day service, and they had us up and running in the busiest time of the year!

Georgetown Air Conditioning & Heating will remain our go to provider for all AC and heating services and needs!