All reviews for C & B Electric & Security

Alex came out and gave me an estimate for all the work I needed to have done per our inspector for selling our house. The price was pretty reasonable so I went ahead and had him do the work on the spot. He did an excellent job fixing what needed to be fixed and was very professional. I would highly recommend using C&B electric for all your electrical needs.

I contacted C&B to come out and install a security system and cameras at our home after recent car break ins in the neighborhood. Alonzo came out, installed the system, 2 cameras and a doorbell camera. He easily added the wiring since I did not have a pre installed doorbell. I am very happy with my experience.

This company is great to work with from beginning to end, especially Joel (shout out to you!), he is the epitome of a professional and very personable as well. He communicates well and is punctual with his time. 10/10 would definitely recommend for your next service!

Contacted C&B to have an inoperable smoke/carbon monoxide detector replaced. They were able to have someone out the next day and we ended up replacing all the detectors since they were approaching their useful life end.
The Technician Joel who came out was on time, careful and completed the work quickly. He explained the operation of the new detectors and made recommendations for their maintenance.
All in all a good experience.

We had the pleasure of working with Alex since before our house was built. After we closed on our home, he installed all of our light fixtures. Over the past several months, working with Alex has been a delight. He is always professional, kind, and delivers superb work. I know I can count on Alex with any of my electrical needs and can trust his expertise. He comes to my aid when I’m in a bind and my children squeal with joy when they see him and make him crafts and cards when he leaves. He has earned our trust and loyalty and brings great value to C&B. I highly recommend his services to others!

My experience was very positive with CB Electric. An appointment to address my need was set quickly, the technician arrived when he said he would, he determined the problem very quickly, and the necessary corrective steps were accomplished very professionally and just as quickly. He was very polite and thorough. The job was completed in a very timely manner, and I was operational more quickly than I expected. Thank you to CB Electric and to the kind and efficient technician.

C & B Electric and Security was the contracted company for the new build on our home. We are using them for security monitoring and had them install our home center/media center components. Our go to person is Nathan Boyd. From the very start the entire company has been nothing short of fabulous. When we had them start up our alarm system he also installed our ring doorbell for us, super quickly.
Alexis in the office is super helpful and got our billing set up quickly and made it easy to understand.
When Nathan came out to give us an estimate for the media center he was really patient with all our questions and gave us several options. He worked with us to make the home theater a place we love. He really knows his business and explained things as he went, as well as installing a very user friendly system. We had a small issue this past week and he was out the same day to make it all right. We enjoy visiting with him when he comes out and while we hope we don't need him for a service need he is a valued contact and we will definitely stay in touch.
We had many choices when we moved into our home, and we are so happy we went with C & B.

We made an appointment to get an estimate to install ceiling fans and the technician, Joel, showed up as promised and gave us a reasonable price. Due to his schedule, he was able to start that afternoon and came back the next morning to complete the work. Very satisfactory and pleasant to work with

He was quick and focused.Did a great job..Installed the power points over the media room ceiling

Ryan with C&B went above and beyond to make our experience seamless! He update our home security, installed a TV on our patio and soundbar in our living area. Would highly recommend!!

The entire experience has been wonderful. We’ve been using C&B Electric for over 7 years and have always had a perfect outcome. Joel does an outstanding job and works very quickly!

C&B Electric did an amazing job on the installation on our home theater. Ryan was able to guide me through all the options on the market and suggested audio/video components that fit my budget without compromising on quality. All top notch equipment. The Integra receiver packs a lot of power and options. It was totally what I was looking for. What really won me over was the top notch customer service. They were there with me step by step and made me feel like I was a VIP customer. They set expectations up front and delivered on all levels. I would highly recommend them for all your A/V needs. A+++

Joel is awesome!!! Straight shooter, friendly, easy to talk to, answered all my questions and offered knowledgeable feedback.

He replaced a recessed light and gave us ample space/time to make our decision on adding an outlet to the office space.

We decided to move forward with the outlet install.

Joel came back weeks later… the Installation was efficient, he wore shoe covers, measured thrice & cut once, taped the wall before he cut, cuts in the drywall were clean, and he cleaned up all the dust & debris.

Great work and I would definitely call Joel for our next job!

Alex came and gave me an estimate for all the work I needed to have done per our inspector after I bought home. The price was VERY VERY HIGH but I didn’t have time to shop around and I went ahead , had him do the work. He did an excellent job fixing what I needed and he was very professional.

Installation guys were good. I wish the process would have been explained a bit better. I wanted a wireless alarm system but they kept trying to push me towards hardwired. Once completed they grouped sensors (master bedroom window - living room window - front door) I am used to everything being separate. Now they want to up charge me to add 8 more zones because hardwire has a zone limit. All in all if I would have gone with a wireless system with a big alarm company they would have made me sign a contract but probably would have paid less.

If you are looking for Security Systems and Monitoring, I would really do your homework before deciding on C&B. We have been a loyal customer of C&B Security since they installed our system in 2005. Our system recently went down, so we inquired about upgrading. With all the competition in this space, providers are installing systems for free and making up the difference on the monthly monitoring fee. C&B told us they would update our system and keypads for $325 and to install a door bell camera and two additional outdoor cameras would be another $1,300. This is the price given to a loyal customer of 13 years? I even offered to have them increase our monthly monitoring expense in order to reduce the upfront costs associated with the cameras, C&B declined ... huh?? I had to make multiple calls into the company to get answers, schedule appointments and discuss pricing as I rarely received calls back when promised. All in all, their systems are not bad in any way .... it is just their level of customer service and their genuine care and concern for their clients. One would think that a small, private company would be more focused on customer service. C&B, unfortunately, is not. I would strongly recommend one of the larger /national Home Security providers, even if that means a higher monthly monitoring cost.

My mother has been waiting over a week in a brand new home. Oven doesn’t work and microwave doesn’t work. Wired a brand new home. They have dietary issues and need to be able to use these appliances. How does a brand new home not take priority.

We had them come out and set up at our new build, only for our security on our door locks to go out within less than 2 weeks of having it. No access on the app to lock/unlock doors, the code pad doesn’t work on the front door to get inside, because of this. It happened when we were out of town and had someone coming to house/dog sit and they couldn’t get in because we did not leave a key. I had a “door lock malfunction” on the app come up, and called C&B for help. They first tried to claim they didn’t set it up, but they did and our property Owners for all building in our community specifically and only uses them. We also met them when they came to set everything up. They lady then realized they did set it up and said someone be out between 1-5pm and no one has come by it’s now 6pm. I spoke with their after hours phone line so someone could communicate and keep us updated, and they said they would inform the local technicians to communicate.

I think service/product they provide could have high potential but customer support and communication is not there. Please do better when it comes to people’s homes they live in!

I had C & B electric to change my light bulbs changed on my high ceiling. I used them in the past, and they were able to change all the bulbs from the high ceiling. I called them again and asked them to do the same job this time. The technician came and changed those bulbs which are out, but refused to change those which are not out. Called the customer service number and spoke with 3 people. Unable to resolve my issues. I asked to talk to a manager, but they said the manager is gone for the day. They told me that a manager will call me the next day, but no body bother to call me. I do not recommend this company for anyone.

If zero stars was possible, I've give it. Did the work in our brand new home, and sub-par for sure. Already lots of issues. Issues can be fixed, but poor service is unacceptable. Never returned phone calls, and every WHEN they did on Monday, acted like it was my issue, and blew off the 15 calls from myself and my builder for emergency issues with electrical. Obvious that the original owners focus on service has been lost - at least in this case. Wold NOT recommend.

*** OWNERS REVIEW FOLLOW-UP:
You can tell a lot about a company with their public review responses. Instead of addressing the issue (OR PICKING UP THE PHONE TO CALL YOUR CUSTOMER) you spent 10 min crafting a review that painted YOU in a better light. Then downplayed my concern as a inconvenient smoke alarm issue - so OBVIOUSLY don't have a grasp on the issues. Perhaps better customer focused service would be a place to start. *DO NOT RECOMMEND

Our new build is wired by C&B electric. After living here for 1 year and 3 months, our dishwasher and disposal breaker went out over the weekend. We called on Monday when they opened and the operator said that they would call the electrician to see if they could come out that day. We called several hours later to see when they were coming and she said, “oh, I forgot to call.” They couldn’t come out until Friday, almost a week after the breaker went out. C&B told us that it would be covered by warranty on Monday when we called. After waiting for them to come on Friday, they called to tell us (when the appointment time was supposed to happen) that they actually wouldn’t cover it and there was a very large fee for them to come out. We are using a different company to fix our breaker. In my opinion, C&B is unprofessional, overpriced, and obviously doesn’t stand by their work.