Electrical reviews in Grapevine, Texas

Alina Apodaca consulted with me as my salesperson for Freedom Solar Power. She listened to my system needs and was extremely professional and responsive to all of my calls even late in the day. She is the main reason I selected Freedom Solar over 3 other competitors. I have a powerful, complex system on a unique flat roof. I can recommend Freedom Solar Power without reservation because of Alina.

Three years after our $80,000 investment with Freedom Solar, we’ve run into serious issues:
- The manufacturer of our solar panels is out of business.
- Our Tesla Powerwall has been nonfunctional for two months.

When I reported the Powerwall issue, the response I received was simply an email directing me to follow up with Tesla directly, along with a link to Tesla’s certified installers.

I understand that both the panel manufacturer going out of business and Tesla’s Powerwall problems are beyond Freedom Solar’s control. However, customer service and appreciation for our business should not waver. We trusted Freedom Solar as our installer and made a sizeable investment with them, so communication and support are critical.

Today, I called for an update since my emails had gone unanswered. The customer service representative seemed distracted—she didn’t ask my name or why I was calling. Only after I asked if it was a good time to talk did she shift her focus. I did eventually get an update: Tesla agreed last week to replace our Powerwall, and Freedom Solar is waiting on supplies.

While I appreciate finally getting this information, it would have been far better to receive proactive communication. It sounds like many customers are affected, and Freedom Solar should have:
- Notified impacted customers that Tesla is shutting down Powerwalls as a safety precaution.
- Explained that they are working with Tesla on replacements.
- Committed to regular updates until the issue is resolved.

Recommendation: Freedom Solar needs to improve its customer communication. Proactive updates would go a long way in showing respect for customers who have made such significant investments.

Our experience with Freedom Solar was outstanding! From consultation to planning, installation, and commissioning, the entire process took less than two months. Every step was smooth and well-coordinated.
Special thanks to John Allison, our project coordinator, who kept us informed throughout the process and ensured everything stayed on track. His proactive communication and professionalism made the experience stress-free. He even recommended the best solar buyback service provider, which added great value.
Highly recommend Freedom Solar and John Allison for anyone considering solar energy solutions!

All I can say is that working with Freedom Solar has been one of the best experiences in any home improvement home investment project that I’ve had in 30 years. From my client advisor Brandon Edgley to my project manager, John Allison, I had 100% communication at each step. I had quick follow ups when I had questions. When I got confused at next steps, they guided me through the process and made me feel comfortable.

There are a lot of companies that you can go with for solar, but what you’re gonna end up with our third-party contractors doing the installs in the work and companies that are here today and gone tomorrow. Freedom Solar has a proven record over 18 years of performance they do all their installs design work servicing And monitoring in-house their own Cruz no third-party contractors. . In addition, the process was so easy and seamless. I barely lifted a finger and in one day I went from relying on the grid to relying on solar power backed up by my Tesla Powerwall 3 and giving me credits with the grid as you sell back at 1 for 1!!
You will not be disappointed by using Freedom Solar a 25 year warranty on the complete system 10 year warranty from Tesla on the Powerwall 3; a 40 year warranty from Maxeon, the best panel manufacturer in the market. You cannot beat a product that is backed that firmly.