Swimming Pool Contractor reviews in Helotes, Texas

I had Pool Concepts design and install my pool back in 2006 and have enjoyed it immensely. So I chose to go back to them recently for the needed renovations. They did an excellent job with the refinish, new tile, and needed repairs to the water feature (including running new lines for LED lights) and updated the rusted fire pit. Everything turned out amazing! Brad was truly integral in making it a success! His communication and recommendations were great and he went the extra with hunting down the tile I wanted when it wasn’t readily available. He recommended and installed an automation update that I really love which provides me control of system via an app. Happy customer here!

Pool Concepts has filled our home with many family memories. We get so many compliments on our beautiful pool! We selected Pool Concepts for many reasons....BEST customer service, amazing construction team and most importantly they listened to what we wanted (cost and design). Thank you again for building our dream pool- we love it!

First of all, let me say that our experience with Pool Concepts was absolutely fantastic! We did a lot of research on pool companies before we got started and ultimately, wisely chose Pool Concepts. From the very first day when we were getting quotes, Jason came out to our home and and started working on a design, with our budget in mind. I shopped around a bit and never felt nearly as comfortable with others in town. You won't find a nicer, hardworking and wanting to please it's customers, company. Once we finalized the deal and construction started, the entire crew was out to meet with us, introduce themselves, their roles and their contact info. From that point on, Ryan was our project manager and was on site overseeing progress on a very regular basis. Group text messages were sent throughout the entire process as to when crews would finish and the next phase would start. Ryan also went above and beyond standard customer service and made sure that our neighbors were taken care of. We had to remove a large section of fencing that we share with our neighbor and Ryan made sure to coordinate how we could temporarily secure the fence so that their dogs could still roam freely in their backyard during our construction. When it was discovered that the gate the neighbor was going to use didn't work properly, Ryan took it upon himself to go fix their gate so that our construction wouldn't interfere with their day to day lives, or at least as little as possible.

Each and every crew that showed up to do their specific job was very courteous, professional and above all, skilled at their trade. This was very evident because they were getting their jobs done in a very timely manner with consistent quality. Ryan and the quality control personnel were here checking the progress at multiple stages of construction and making changes as necessary or having any minor issues found, corrected immediately. Even our neighbors on the street have complemented our choice because of how professional, timely and beautiful the job went. If you're looking for a quality, local family owned company that cares about their customers and builds the highest quality pools for the money, you need look no further than Pool Concepts. Look into the fine print and details of the craftsmanship, you won't find this anywhere else. They also took great care in not disrupting the surrounding yards, neighbors, etc... And that meant a lot to us.

The construction is solid, using the larger steel to adhere the concrete. The flagstone is perfectly matched so that it's an even size all around. They even sanded the edges of the flagstone along the edge of the pool so that you don't feel the sharp edges entering and exiting the pool. You won't find this level of quality for the money anywhere else.

Having a pool built is a stressful and a time consuming job no matter what. But I can tell you that from the multiple people I talked to that have had this done, our experience was by far the best.

Thank you Pool Concepts, our family is enjoying the new pool on a daily basis!

Very happy with our pool and I highly recommend Pool Concepts.

We initially called out Keith Zars and Cody Pools, but I didn't appreciate the salesmen not listening to what we wanted. They wanted to sell us pre-designed packages and they ignored where we wanted to place the pool. Pool Concepts was the only company to listen to what we wanted and provide us with a designer to design what we had envisioned - at no extra cost. They were also less expensive and I believe the end-product would've exceeded the much more expensive Keith Zars and Cody Pools.

I first thought the time it took to complete the project took a while, but I heard many others (using different companies) had much longer completion times for similar size pools.

The team was great. They educated us about their materials so we can make an informed decision. I was especially impressed with our project manager, Kristi. Anytime I pointed out some things that didn't seem right she immediately made it her priority to fix it - this included breaking apart was done and redoing it on their own dime.

Pool Concepts really did a great job on our pool. The design was exactly what we wanted and came in at our budget. They really took the time with us to make sure it was customized to our liking. Jason and his team of professionals made sure my family will have a great pool for years to come.

Overall, I was very disappointed in working with Pool Concepts. Their design work was impressive; however, communication and project execution were extremely poor and lacking. I would rate their quality as below average at best. Pool Concepts just went through too many project managers and stone crews for a successful job. They all blamed their predecessors for the poor quality and problems. I would not recommend or use again in the future.
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This edited review is in response to your call for me to contact your office so that you can address any remaining concerns and find a solution. I have attempted to contact your office and subsequently provided you with a letter dated February 24, 2025, that provides more detailed information and photos supporting my review. You may be confusing our pool project with another. We had multiple project managers, and I was never made aware that one fell ill. I am sorry to hear that.
Regarding my comment concerning poor quality, many of the flagstones have come completely detached and require repair for safety. As noted, several of the stone crews used by Pool Concepts blamed the previous crews of not using the appropriate mortar or properly wetting the stones prior to laying them. Regardless of fault, we were left with a defective product that needs repair. Water is currently leaking through the spillway (negative edge) and running out “through” the flagstone wall. This concern was previously discussed with Pool Concepts and I was assured the water was just running along the joints. This has turned out incorrect and requires immediate repair. We also identified in our performance of warranty work letter dated September 25, 2023, that the cracks in the brown coat needed to be repaired and the exterior decking needed to be repainted due to the different shades of brown coat being used by Pool Concepts for repairs. While several of the cracks were repaired, the decking was never repainted as requested and required.
My review was provided solely for the purpose that others in the swimming pool market could have the benefit of our experience in making an important decision that typically involves a significant sum of money. I'm sure Pool Concepts has other projects that were completed satisfactorily, and customers were pleased, unfortunately our project was not one of them.

I highly recommend using Pool Concepts. Our dream pool was built by Pool Concepts in 2018 and we have enjoyed every minute of having a pool. The after service has been excellent and I am so happy we chose this company. There are many companies out there to build pools but quality is very important and will the company be there for you in the future are questions that you need to ask when choosing a builder. Pool Concepts has been a pleasure to work with.
Build your dream with confidence.

Our experience with Pool Concepts was exceptional. Ryan and his team worked closely with us on the design for over a year. When we finally decided to take the plunge, the team at Pool Concepts worked diligently to ensure that every step of the process was stress free. We had a limited space and some technical challenges to overcome but the great people at Pool Concepts over delivered in creating our backyard oasis. From design elements to color schemes to functionality, the great team at Pool Concepts got it right. They over communicated, outperformed timeline estimates and made our dreams to reality. Our pool is over engineered, functions flawlessly and is absolutely stunning. I wholeheartedly recommend Pool Concepts if you’re in the market for not just a pool but a backyard oasis.