All reviews for Astro Appliances

Thank you Pavel!
Pavel was great today! He was on time to the minute and fixed my fridge both quickly and efficiently. He was professional, knowledgeable, and clearly an expert.

Within few minutes, he had diagnosed the cause of both the noise and the water leak and explained everything to me in a simple way. He was also very polite and friendly. I couldn't be happier with the service and highly recommend him!

Eldar did an amazing job fixing our problems that many other technicians couldn’t. From the moment he arrived he was very quick and efficient and looked for many ways to solve the problem. I definitely recommend hiring Astro for help!

Suat was professional, punctual, and very efficient. He quickly diagnosed and fixed our washing machine quickly. Honest and reliable.

Had a wonderful experience with Astro Appliance. Specifically, the technician Pavel was amazing to work with. He was communicative, punctual, and fixed the issue with our fridge. I would highly recommend Pavel and Astro Appliance!

They did an amazing job. I wi recommend them and most definitely used them again. The technician was taking his time and managed to fix my appliances. I will definitely use them again. Im so happy I found a trustworthy company to work on my appliances not like other companies that charge and dont fix the problem.

Mukhamed from Astro Appliances Repair worked on my washing machine. He is definitely the best technician I've had so far. He is nice and his work is thorough! I really recommend him!

Astro Appliance Repair was selected by American Home Shield to repair my range hood. The whole process, from my request to AHS to scheduling the repair, and completing the repair took less than 48 hours. Pavel at Astro Appliance Repair arrived on time, made the repair to my Vent a hood range fan with parts he had available in his vehicle, and completed the job quickly. Pavel was very patient and pleasant explaining the problem and how he fixed it. Good job!

The tech was nice but my experience with Astro left a sour taste. Had to reach out to them to be informed they can’t complete job. It shows they didn’t put effort in following up with their work orders for parts. Dissapointing

Microwave was not turning on. American Home Sheild dispatched a technician from Astro Appliance for the repair. They dispatched someone in a very timely manner. The Tech stated that he needed to change the capacitor and something regarding the door sensors. He then proceeded to tell me that the door handle was broken. It was not broken prior to his arrival and he denied breaking it. I live alone with no kids or visitors. I am very disappointed due to having a $125 service call fee and still needing to buy a microwave after the tech broke the door handle while repairing. I would discourage using this company for any work.

Not happy about them informing my warranty company that my 2 year old refrigerator was missing a part when you didn't have the correct schematics. My refrigerator worked perfectly for almost 2 years. They wouldn't answer the phone when I had an issue . 3 service calls and still wasn't able to repair my refrigerator. They didn't even return my call. Why be unethical just to keep your standing with AHS?

This is the worse service ever that I had received. The wait for the gasket took more than a month to replace. Service started mid May and the fridge is still showing water condensation, and at 50-60 degree temp. I called twice today and they say that their technician will call back. I heard nothing. This is not the first time that this has happened.
Unfortunately I have to use their service because of Lowes warranty service. You have to go by their recommendation to have repairs done.

Horrible experience do not recommend, after waiting 5 days for an appointment to fix a fridge/freezer. They sent someone that came in for 5 minutes wrote on a piece of not cooling, sealed system and left saying I need another appointment, and if it is a broken part it would be another appointment. If you do not want to wait 3 weeks to fix a fridge I recommend you go elsewhere.

Submitted a claim with American Home Shield on August 4.
Astro only showed up on August 19 - with the wrong part.
This was after we had a video call and the refrigerator was remotely inspected.
Not answering phone. 7 calls today.

This is Texas. The same ineffective and sloppy service can be expensive.
Any refrigerator that is out of action for 21 days will have all contents gone bad.

Advice: Use somebody else. Anybody!

Repairman came out and left immediately bc he said the gas line to the dryer was on and leaking. I paid for someone to come check it and Gas was NOT leaking. Turned it off as instructed. When he came back out he said he couldn’t work on the dryer bc the gas was DISconnected and off. The complete opposite of the reason he gave last time. Not a problem though bc in anticipation I had the gas guy train me on turning off and on and connecting/disconnecting. Asked the guy to wait a few mins so we could reconnect and he refused. He left. When I called to his home base to complain they fervently defended all the bs he’s been feeding me and refused to do anything until I reconnected the gas line! Talk about “gas lighting”! Granted they already got a $100 service fee for coming out. Three months later working thru this company and the dryer is still broken. I’m honestly not sure how this place is still in business. Do not recommend.

Fridge repaired in May, broken again with same issue. The tech came out 10/8. An appt scheduled for Sat 10/18. They no showed, no call. As of today 10/23 still have not heard from them. Called warranty company and asked for new repair company

Astro Appliance is a company that should be disbarred by every homeowner and home warranty company. We are sincerely urging you to never hire these contractors because on our opinion they are a bunch of scam artists. Truly they do not know what they are doing and they keep you on hold for the longest time when you try to call them. They never respond to your calls and keep postponing and delaying service by giving you preposterous excuses. We went through our home warranty company, in the month of July, to get our subzero freezer that was not cooling, and after numerous calls back and forth they sent a technician who came once and performed some service on it but it was still not working( we had the exact same issues as before), next we tried calling them again ….Astro set up a virtual call after that and says a technician would have to come over again so after a month another technician was sent, who clearly said we needed a new compressor and a ice machine so he would have to order the parts and they would let us know when they arrive….ofcourse three months went by, no call was made to us by them or our warranty company to let us know what was going on. For three months we were without a freezer in the hot Summer months!! Next we called them again and ofcourse we got the run around again and next we hear from our warranty company that they have completed the job and want to be paid!!! To say the least we were shocked and asked that our warranty company not only pay them because they had done no work for us but they should also report them to Better Business Bureau and ofcourse never ever have them on their list of contractors for their clients. Hopefully the new contractor they have assigned us will be a professional and we may finally get to use our refrigerator/feeezer again after waiting for four months. It has been a nightmare to say the least, dealing with Astro Appliance in Houston.

Astro Appliance was assigned as my contractor after filing a claim with American Home Shield on 07/10/2025 for my Samsung refrigerator/freezer. On 07/11 a virtual diagnosis was done and I was told parts had to be ordered and once received would be scheduled for installation. On 07/26 technician named Ruslan came but told me the parts received were the wrong parts and once the correct part was received I would be notified to schedule installation. Technician named Dmitry came on 8/6 and said he needed to order an additional part. Rec'd text on 8/8 saying part had been ordered and received call from Van with Astro Appliance on 08/29 informing me that support motor and relay was in and scheduled installation for 09/04. Technician Dmitry arrived 09/04 and said he would need to order a evaporator fan motor and wire harness. I asked him what parts did he install today and he replied "nothing". I asked him about the parts I had been waiting on to arrive and was supposed to be installed today he said and I quote " I don't know anything about that but I have to go because I have 8 other calls I have to get to" . If he didn't know anything about parts scheduled for installation what was the purpose of him coming to my home? On 09/05 I received a text saying parts have been ordered and I would be contacted once received to schedule installation. At this point I don't know what to think. I have voiced my concerns with the warranty company and the last conversation I was told that a supervisor would be contacted. I DO NOT RECOMMEND ASTRO APPLIANCES FOR ANY TYPE OF SERVICE REQUEST!!

You would be better off calling your 3 yr old grandchild to come fix your appliance than to use Astro. I don’t mind that the technician only spoke Russian. It’s the fact that he had 2 tries to fix my clothes dryer - and then left a big mess in my laundry room and leaving without the dryer working after supposedly putting in a door switch and heater element. Then Astro refused to send American Homeshield the diagnosis so that we could move forward. 8 days !
Still no diagnosis sent by Vladimir the technician who couldn’t fix my dryer and ran out the front door, saying call electrician!! He also asked to use my vacuum cleaner, and broke that. Do not use this company - they are pathetic. Almost 1 month later - still no clothes dryer. AHS is a joke as well.

Do not use this company. I have been trying to get my washing machine fixed for 2 months.
Astro Appliance was referred to me by American Home Shield. Astro Appliance reported to American Home Shield that they installed a motor in my washing machine. They did not install anything in my machine. They ha have not done any repair to my machine.

the tech doest know where to look at, and he doesnt even look at our appliance he just made up a excuse for help my home warranty to deny. and the issue he made up is not the same issue i was trying to get fix. block this company if your home warrnty work with them

American Home Shield warranty sent Astro Appliance to fix my GE Profile refrigerator due to ice maker not working and noise when the water was being used. The first schedule date was pushed back a whole week. The tech who came did not come in any type of marked vehicle. It was just a personal vehicle. He also had to company logo shirt. He was wearing sandals and took them off and walked thru our house barefoot. I had to provide him with a bucket and a towel on the first visit as apparently they don’t carry supplies. He had to order a part that took over a week to come in. When he came back he again walked thru the house barefooted. He again needed to use our towel. It has been 9 hours since he said it was repaired and left our home.

The refrigerator has made no ice, and now it is not cooling off. Instead the temperature is rising which will spoil our food. This has been an horrible experience and would not want this company to work on anything else in our home.