Sears Appliance Repair

Mr. Roman did an amazing work fixing my dryer from what the other Sears technicians broke. I greatly appreciate his patience and can do attitude. He explained everything he was doing without an attitude.10/31/2024

Technician arrived on time. Spent some time diagnosing the problem and it seemed even longer putting an estimate together. My confidence in his expertise waned the longer he remained on his phone. From beginning to end of visit he referred me to homeowners warranties for appliances - appreciated the information at first, but after the third recital it became tedious. Declined the overly priced estimate - cost comparison indicated it was $150 - $200 over the typical price.

This was just a horrible experience. The field tech diagnosed the issue, presented the cost to repair and I paid for during first visit. Part was available at that time. Two weeks later field tech shows up to install and asked me for the part. I said you all ordered the part; nobody told us it would come to our house. He checked with his office and they had no idea when the part would arrive, but told me to call the 1800 number to check status. That is the nightmare. The voice prompt system is just horrible and getting to a actual person was difficult. When I did, they told me "we just changed systems and we are having problems locating your order, even though I have paid in full (~$700). One month has passed and voila the part arrived. I just schedule a new appointment online without human intervention and they showed up. I said "here you go, please install". So in the end the problem was fixed, it was just the horrible customer service, excuses and lack of "AI" working for me:)