Constraction reviews in Houston, Texas

Onn March 10th, 2025. Brother’s that do just gutters company representatives (Marcus and Eli) came to our house and provided an estimate for gutters, soffit repairs, and painting of fascia on our house. It was a fair estimate at around $5,000. The owner, Marcus, assured us he could paint the fascia after installing the gutters and repairing the soffit in several areas. He also verbally told us he was going to paint the soffit as well, but this was not in the contract.
They require you to pay half before any work is done, then they are supposed to charge you after they complete the job. They ended up taking over 2 weeks to finish, but charged for the job after 2 days. The money was automatically withdrawn after two days. They did not give us any warning that it was going to be taken out. The job was nowhere near complete. There was only a portion of the house fascia that was painted.
Marcus stated “We don’t do painting. It says it on the name of the company ‘do just gutters’.” We pointed out that the contract said “to include: painting, caulking, and finishing of fascia.” Marcus then claimed that he didn’t know how to paint. He told us, however, that he knew a guy who would do it for $300. He did not caulk any of the fascia. When we asked him why he didn’t do any caulking to areas that had a visible gap between the fascia and the house, he said that he didn’t have any caulking. When we provided some caulking, he made a mess of it and dripped it all over some garden ornaments. Noting else was caulked. They also had opened our front door and had left it open propped with a chair after they left. We were unaware that the door was wide open.
He finally did finish painting the fascia, only after we told him we were going to take him to court, because the contract said paint all fascia and he did not fulfill his part of the contract. He came and did an extremely poor job of painting (he did it on a rainy day, and it started peeling immediately.) and tried to blame his assistant for the contract. We reminded him that he was the one providing the contract details to us, not his assistant. He also approved the contract before we signed it.
He also screamed at my wife when we told him we were going to take him to court, due to breech of contract. If there was a negative rating, we would give it to him, because in our opinion, he is not a professional, and left us with a bigger mess to fix. We would not recommend this company at all. Thank you for reading.

Excellent and fast service! Highly recommend!

Excellent customer service in our time of need!

Great service! They arrived on time and did a wonderful job. They are very professional and detailed in their work. Definitely recommend!

Very professional, thank you SERVPRO for your amazing work. We are happy with the results. I highly recommend them!

Definitely recommend Serv Pro if you need them.
They are very responsive and trustworthy people.

From the beginning to the end, this was the most amazing and stressless time. We had a disaster, but they made it so smooth. Beautiful work.

profesional team. They were beret thorough when reviewing their process and explained everything. Their work was nothing short of amazing. Great people, great results….HIGHLY RECOMMENDED!

⭐️⭐️⭐️⭐️⭐️I highly recommend them 💯definitely . They responded quickly, we had a leak in our house and they saved it from flooding. Very professional, great company. Very professional restorations.👌

Our home received some damage from the most recent storm, as soon as they were able to safely check it out they came and took care of our needs. Thank you so much! 🙏

Not sure the purpose of having a commercial on the radio if you are going to no call, no show..

Horrible customer service!!! didn't call back like promised, they sent an email that wasn't responded to as promised. Left 2 elderly people waiting with a tree across the house and water damage inside house. I understand that it was a busy time, but if you can't handle the job let the customer know. If you can't respond to customer requests don't be in the service industry

Absolutely so grateful for the professionalism Servpro Houston heights showed during a water damage we had in our home. Highly recommend this company!

A water leak caused much damage to our home. The team, lead by Jorge Reyes, arrived about 5 hours after being called with a crew. They sprang into action to mitigate the water damage and coordinate drying out the space with dehumidifiers and fans. They also began working with the insurance company to begin the process of assessing the damage and submitting estimates for mitigation, and reconstruction. They are very empathetic and professional.

We were very happy with the service from Servpro. The water remediation as well as the repair work needed after it were done in a very timely and professional manner. House looks like nothing ever happened. Highly recommended.

I recently experienced a water leak in my upper bathroom My insurance company recommended contacting Servpro to conduct the repair estimate and perform the remediation. This Servpro location worked and very professional and clean restoration at my house

I had a contractor drill into a water pipe, which caused a large amount of water damage to my home. Jorge and his team were professional, responsive and addressed everything we needed to remediate the water damage. Importantly, they separated themselves from other competitors by making an effort to selectively do repairs in ways that wouldn't completely demolish our home. Further they provided detailed estimates to provide to insurance to get the cost covered, which was also crucial to getting the full cost of the repairs covered. Jorge answered all our questions and was extremely respectful.

Highly recommended, they helped us with our rebuilding work after the last hurricane. Their entire team is very professional and I like that they all speak Spanish. Thank you Servpro of Houston Heights.

Jacki & Jorge were great! Jacki communicated throughout the entire process & took the time to provide answers to all of my questions. The team kept me informed throughout the entire job. I am pleased with the service provided thus far...

The Servpro team did an amazing job. We had a leak in our garage and Ruben and his team were upfront with mitigation. Their work was professionally done and I couldn't be happier with the results.

Justin, from Servpro Houston Heights completed the first phase of my water damage restoration today. They arrived on time, were professional, informative, and friendly. I felt comfortable having them in my home. They kept me updated about every step of the process, were tidy, and answered all my questions. I would highly recommend Servpro Houston Heights to anyone facing home problems that need solving.