Constraction reviews in Houston, Texas

Mike and his crew worked extremely hard. They were professionals and answered our questions every step of the way. They were reliable, efficient, and very knowledgeable. An example of the quality of their work is that they put down plastic sheets in every room to protect our floors from dust and torn out sheetrock. Then, removed the plastic placing them and the sheetrock into Mike's dumpster. Finally, to make sure the dust was gone, a crew member vacuumed between the studs to thoroughly clean every room. During the winter storm, a pipe burst while we were away. According to our water company, 25,000 gallons of water went through our home. We thought our house would never dry, but Mike and his crew knew exactly what to do. With the help from H20 Restoration, we are now ready to begin the rebuild of our home. I would encourage anyone needing water remediation services to call Mike Hayden at H20 Restoration. I would give H20 higher than 5 stars if I could. My rating should be 10+. Thanks Mike and your crew for helping us through the process and on our way to making our house a home again. We will invite you back for the reveal of our rebuilt dream home.

Ramiro was fantastic. He showed me everything I needed to know about the water damage. His crew was clean and protective of my home. As a single female, I often feel like I am being taken advantage of, but NEVER felt that way with Ramiro and his crew.

Decided to use this company because we had a leak in our dining room. Company came out when we called and the two workers were nice. When we agreed to work with them they stated they would leave their equipment here (dehumidifier, large fan) over the weekend and come back Monday to pick it up.

Monday morning comes and we get an email stating they’re “under the weather and can’t come between 9-10” like we agreed to and can now only make it between 3-5.

Emailed the company requesting if there was someone that could be out sooner. Emailed them at 11:30. Never received a response. Called their number, no response. Been all day and could not get a hold of a single person by phone or email.

No worker, no response. Incredibly unprofessional and I do NOT recommend if this is how they treat customers that paid over $800 this is terrible.

Wanted to edit this to add that the next day we still hadn’t been contacted by anyone. Finally got a hold of someone in the middle of the day. Still no one came. Had to call again and they never explained ignoring us the previous day or anything. Just said someone would come by to pick it up tonight and hung up.

This is one of the most unprofessional companies I’ve ever worked with. Every time we attempted to contact them they acted annoyed or avoided our calls. I would rather deal with water damage than deal with this company ever again. Did not expect this level of unprofessionalism based off their reviews but based off dealing with them it feels like I’m being scammed and I do not recommend.

Would give zero stars if possible. Avoid at all costs.

H2O Restoration easily earns a 5 Star review from me. I hired Mike and his crew after a Cat 4 hurricane went over my house. He was on the scene in just a few days post storm. Mike went over and above to provide the highest level of customer service. He always communicated with me, which is a must for me. Mike and his crew were not like any of the crews we have used since his portion of the job was completed. He and his crew were compassionate about the loss of our home. He was very sympathetic to me and my family during this difficult time. He provided a quality service and had everything well documented for our insurance company. When you hire H2O, you can expect Mike to personally oversee the job, provide excellent quality and perform the work in a timely manner.

H20 is a phenomenal resource! They do things by the book and they are always loyal and transparent! If you call them your loss will be handled as if it was their own. They look after every detail and always strive to help their clients! H20 is the ultimate team! You'll be sorry you didn't call them!

Arrived home from vacation to find water damage in our kitchen and surrounding rooms. It was late at night, but Mike and Jason at H2O Restoration came out promptly to assess the damage and remediate. They were professional, knowledgeable, and very easy to work with. They took time to patiently listen to and answer all our questions and concerns regarding the work, process, and cost. Throughout the whole process we felt comfortable with the work they were doing and trusted their recommendations. They took great care to contain the rooms that were not impacted and protect the furniture in those rooms from being damaged during their remediation work. They removed the damaged cabinets, drywall and flooring with care and precision, completely dried and treated the damaged areas. After their work was completed, the contractors that came out to give us estimates to repair the house, and even the company we eventually contracted with, were impressed with the remediation work that Mike and his team did and commented that because of the great care they took to remove the cabinets and drywall, it made their job so much easier.
We can’t thank Mike and his team enough. We highly recommend H2O!

Fantastic company! I have used H2O on several of our properties and I’ve NEVER been disappointed! Mike and his crew handle business, always communicate, and I can’t recommend highly enough!

I want to brag about H20 Restoration Inc.~ Water Restoration remediation! Our new water heater blew a valve right after faulty installation & water came pouring thru walls & ceiling & flooded the whole house! The immediate response, the crew, the service has been so professional. They have gone the extra mile at every turn to remediate the damage & control mold to floors/walls/counter cabinets, etc. They kept us informed at all times. I’m very grateful they were the company called!! Thank you Mike (owner), Luke, Shane & Bry! Highly recommend!!

Mike with H20 Restoration was a lifesaver when our kitchen sink faucet had burst overnight and flooded my kitchen and my baby’s room and hallway, they were quick in the morning to extract the water and set up fans to dry it out. They work very well with insurance. Thank you Mike and Team!!

**Outstanding Service and Support – Highly Recommend!**

I recently had the unfortunate experience of dealing with significant water damage in my home due to a burst waterline from my washing machine. The flooding was overwhelming, and I was unsure of where to turn for help. Thankfully, I reached out to H20 Restoration, and I can’t express enough how grateful I am for their exceptional service.

From the moment I contacted them, their professionalism and efficiency were evident. They responded promptly, arriving at my home in the middle of the chaos to assess the situation. Their team was not only knowledgeable but also incredibly compassionate, understanding the stress I was under. They walked me through the entire process, ensuring I felt informed and supported every step of the way.

The technicians worked diligently to mitigate the damage, utilizing state-of-the-art equipment and techniques to restore my home. They were meticulous in their work, and it was clear that they took pride in what they do. I was particularly impressed by their attention to detail and commitment to ensuring that every trace of water was dealt with effectively.

What truly stood out to me was their customer service. They were always available to answer my questions, provide updates, and offer reassurance during a very trying time. It’s rare to find a company that combines technical expertise with such a genuine dedication to customer care.

I can wholeheartedly recommend H20 Restoration to anyone facing similar issues. Their professionalism, efficiency, and outstanding customer service make them a standout choice. If you find yourself in a tough situation like I did, don’t hesitate to reach out to them – you’ll be in excellent hands! Thank you, H20 Restoration for turning a stressful situation into a manageable one. You truly are the best!

Outstanding customer service and support! I called for a leak in my ceiling on a Sunday and the technician was at my house within a couple of hours. Luke was knowledgeable about the issue and explained thoroughly what next steps should be. I would highly recommend this company.

Mike and his team were very responsive and efficient from day one of the process. My husband and I had severe flooding in our home due to an unprecedented rainfall in the South Texas area. Having the water mitigation process taken care of, took a lot of stress off of us and we are grateful for how everything turned out. If you’re looking for water mitigation and integrity throughout the process, look no further.

H2O restoration came to our rescue after we had a bath tub overfilled. Mike the owner had a fast response time and explained the whole process. The team that fixed it were so professional and did a fantastic job. I highly recommend this company for any water or mold problems.

HIS CREW STOLE FROM ME…with updates.

BLUF: DO NOT LET ANYONE FROM THIS COMPANY IN YOUR HOUSE!!!

I came back from a road trip to find extensive water damage. I called Mike and they came right out. However, on day 2 I noticed one of my handguns was missing (I had to move everything due to the water damage and I had just used my handgun at a course for which I had to drive so it was in my travel case when I got back home to the damage). The way that the pistol was discovered missing left no doubt that it had been stolen (tried to swap it out in the pistol pouch hoping I wouldn’t notice it was missing) and not misplaced on the road trip. They all denied it of course, but when the constables questioned them, they believed that one was clearly acting suspicious. However, they ultimately had no proof to charge him. Mike said he would reimburse me for the cost of the stolen handgun, but has stopped responding to me.

So…he hired a crew member that stole a pistol from a homeowner, which is bad enough, but he also didn’t keep his word. Maybe this business was once pretty good, but it is clear that they have not kept up that same standard.

UPDATE: I just found out about some of the drama behind how he billed my home owners insurance for services rendered before he got fired. My adjuster asked for the inventory of items packed and pictures they were supposed to take along the process. She said she was waiting for their documents but they refused and said they’d put a lien on my house if he wasn’t paid, so she did pay him. He never provided proper documentation.

Now, months later, my job has been done by professional companies who have been providing the correct documentation. My items that were packed up and stored have now been brought back to my house. I’m missing all of the items that I had left in my closet, after grabbing the essentials that I thought would get me through the summer. I’m talking entire shelves of sweaters, boots, shoes, and purses that are missing. Before I discovered the missing pistol, the guys in his crew told me to grab what I needed from my closet because they were getting ready to pack it up. I had some space in the guest room upstairs where I could put some of my clothes and shoes, but I figured the rest would be ok to pack up until I get my closet back. I was making rounds moving some of it upstairs grabbing my summer essentials and such. That’s why I hadn’t grabbed any sweaters and some of my warmer boots for the Houston heat. Now I’m getting ready to move to Germany and I have none of it.

Like I said, this company is completely untrustworthy. Do not use them unless you want to be out thousands of dollars of your personal property.

We contacted Houston Pro Masonry to repair our cracks as well as our 40 year old chimney. Osmar came out the same day to provide us with a quote. The entire repair was properly done and you cant even tell the new mortar from the old. Awesome customer service and great quality work from his foreman Sergio. I would highly reccomend their services and I will definetly let them use me as a future reference. 5 star service.

I Was very impressed with Houston Pro Masonry. Osmar Gonzalez was very responsive and flexible. The guys did a wonderful job and were able to repair our motar in short notice. It looks great and matches perfectly. I would definitely use them again.

Generally good masonry work. Price was great for a small, block structure. However, the crew assumed it was simply a storage building. The crew chief was also busy mixing mortar and failed to see that the masons ignored a detail that was specifically discussed immediately prior to the start of the wall construction. This resulted in considerably more work and expense during the electrical work, later.

I had a leak in my chimney and Houston pro masonry came out immediately to check and provide me the work scope. They were able to fix the issue in one day and even helped close up some holes near my windows. Extremely professional and was able to come fix my leak within a few days during the holidays!

They did great work at a reasonable price. Highly recommend.

Houston Pro Masonry came out to build an outdoor kitchen along with a paved patio. Osmar and his crew were professional from start to finish. Very clean and respectful of the property. Great attention to detail. Would definitely recommend to anyone!

My home had a lot of damage to my brick from 30 years of thick IVY growing on it ... I pulled it off when we had the freeze, deader than dead. Underneath were a few surprises ... a gapping hole associated with fireplace, and discoloration and damage to my brick. Osmar to my rescue! He and his team were amazing. They fixed the hole, can't even tell where it was, they repaired all the cracks, heavy duty powerwashing, and more ... the finished job really does look great. I was skeptical I must admit. But super happy how it turned out! If you need masonry work, I highly recommend Houston Pro Masonry.