Home Services reviews in Houston, Texas

Above and beyond 5 star service by Jesus. Informative and very helpful.

Thought we had a critter in our attic but turns out we did not. They quoted $399 to get in the door then $950 which I negotiated down to $750. Paid the $399 now they want $750 more - all while nothing was trapped or caught. All they did is plug two small holes for $1000. They just now told me HAD they caught anything that would have been more and on an entirely separate invoice. Yikes!! Watch your cash with these guys!!!

We have been a customer since we purchased our home in 2014. A couple of years ago, I thought squirrels were getting in the attic. I paid a couple hundred dollars, had the area repaired, and a cage placed.

Hearing the same sound again, a technician comes out. He was not equipped to access the area where the noise came from. Walks around the outside of the house. He says it will be $1000.00 (never physically seeing the problem area).

My husband called multiple times to share his concerns. Yesterday, the CEO, Calvin, called and said he was headed to a meeting but would call me in an hour and take care of things—no call from him either. I called back again; I’m told he’s busy with meetings; read notes and was told they can fix it for $1k. I explain the problem again: fix something you have not seen and repair something repaired in the past—conference my husband in, and again, nothing but another runaround.

Making customers, especially long-time customers, feel valued and heard goes a long way; Bugs R Us dropped the ball

(5 Stars)Zerian Blanks is a very professional technician. He arrived on time and completed the job quickly and completely. We have always been very satisfied with It's Bugs Or Us and have used them for years. Everyone is so very nice and ready to help. They are always ready to come back for any reason should you need them. This a a top notch company. We are totally satisfied.

I was able to make an appointment within days of my requested service! Alan showed up on time and did a great job! I will definitely be calling for my next service!

Zerian Always does such a great job.. Treats my home inside and out very thoroughly and I really appreciate that! Thank Goodness I found IT’S BUGS OR US .. you’ll have been a life saver 😊

Donald was amazing. He gave us great information on how to prevent bugs coming in. Treated are home very well. He also was on time and very kind. Thank you so much!

We had an outstanding technician to service our home today. He was very professional and wanted to make sure that he met our needs. He walked around and inspected the house inside as well as outside for problems. I was truly impressed with the service provided by Tim. We will definitely continue to use It's Bugs or Us Pest Control in the future. Thank you for your service Tim.

Excellent customer service! Donald never disappoints — always professional, punctual, and thorough. Top-notch service every time. Highly recommend this company for anyone looking for reliable pest control in Houston!

The tech called ahead, and arrived as scheduled. He introduced himself, we discussed my problems. He went to work inside and out. He was very respectful of my property, He answered all my. Questions and concerns I WILL RECCOMEND YOU GUYS TO ALL MY FRIENDS THANKS A BUNCH!!! Dean Rumley

I hope this never happens to anyone else, but if it does happen again, Bugs Or Us is who I will return to. Never in a million years did I think I'd get a bed bug infestation, but I found out that bed bugs are equal opportunity destroyers. They don't care what your status is in life, they will wreak havoc on their unsuspecting victims. I must have asked the office staff, Sherri and Ariana thousands of questions, dozens of times thinking I must be driving them nuts, but they have always been extremely courteous to me. Both Jose and Zerian, the inspectors who came out have been on top of this from the beginning with quick follow-up. They both made me feel confident that this situation would resolve since I have gone into total paranoia. Don't wait until it gets out of hand. I highly recommend calling Bugs or Us Pest Control.

Amazing

The delivery service was fast and on time..love it

Great cleaning service!

Very thorough work, and super affordable!!

Hands down, the BEST delivery company I've ever used! Thank you for the amazing service!

Great job by the team! Followed all instructions for the deep clean!!

The cleaning was done very well and very professionally and the customer service really impressed me. Thank you for all your help

Pickapp does it all. I am very happy I came across this service. It’s like having your own personal help for store runs and quick errands. Very affordable

They did a great job and completed the cleaning in a very timely manner. Will for sure use them again

Used this service while out of town on business. Delivered COVID tests from Walgreens in under half an hour in the middle of the night. Great communication and great price!