Home Services reviews in Houston, Texas

WOW, I have so much to say.. The quality of service this company has proved to me today was beyond my expectations. They got rid of all my rodents inside my garage, it was like living in New York all over again !! Definitely got the southern hospitality treatment. It was also nice to have met an LGBTQ pest control individual today. Super cool the company supports the community. Shout out to BugsorUs !

Javier was professional throughout the entire spray, asked questions, inspected the property. Even quoted the owners words of wisdom on running a solid business and putting the customers needs first. Have been with these guys from when they first started years ago and do not intend to change.

Polite, efficient and overall great job.

The tech was prompt, professional and courteous! He did a through exam of our home and we are please to recommend their services!

Javier our tech today was wonderful, friendly, professional, and did a thorough job inside and out! We have been using It's Bugs Or Us for 7 months now and couldn't be happier with the service! Receptionist and techs have all been super great! Highly recommend!!

I am a property manager and we had a Bed Bug treatment done by Bugs or Us. Naibe, the tech, was amazing! I have not had to do this before and he walked me through the process, explained everything, and was very processional. He was very knowledgeable and didn't think I was "dumb" for asking so many questions. We also inspected other units to make sure we didn't have any other infestations and he was very thorough and had respect for the residents belongings.

I have been using this company for a couple of years now and they are great. Very professional and honest and always make sure the date and times work well for me and they always show up on time or call and let me know if they are running a little behind schedule. I have pets and appreciate how careful they are not to use anything that will harm them.

When cleaning out our rental property we ran into unexpected guests our previous tenants left behind! We assumed it was just a mere bug or two but boy were we in for a big surprise!!!! Let's just say that "It's Bugs or Us" made sure that the bug and rat infestation was resolved immediately! The service man was on-time, they explained the process thoroughly and made sure we felt comfortable after the mission was complete! Pricing was very reasonable and we will continue to use him for all our future endeavors! Thank You!!!!

Didn't show up to treat any unit 06/3/2025
He didn't leave a note to all the residents to let them know that he was there too many complaints about the tech.

Terrible company and poor leadership. Calvin the owner has threatened me for leaving him a bad review, speaks highly of his character. He was so derogatory, it was unbelievable for an owner to forget all his customer service skills and threaten a client like the way he did. Now he will respond with a terrible response or maybe be nice in his response and send me another email threatening me. Let’s see which one he picks. =)

Response to you Calvin-

Unfortunately your habit of lying and making up stories is so embarrassing, for your own self respect, please don’t do that. 11 years? Joke of the century. Everyone can see my first review on your other bugs r us google account, which sadly was not 11 years ago. Sorry but evidence never lies =) we paid you several invoices according to the original price quoted, which I’m happy to upload here, to verify your lies. Other than that, please feel free to report the review, maybe that will give you some satisfaction.

Fast, friendly service and they get the job done. The tech even came out twice on his days off to capture and remove a critter from my attic. I will be referring them to all of my friends.

Terence came to do an inspection of our home. He was very professional, honest, answered all my questions, and had a great attitude. He is a competent technician who knows his stuff. Highly recommend him!

We have been customers of It’s Bugs or Us since inception. Since they started with the Bugs R’ Us name and had to change it for copyright issues. Since the owner started this business and was spraying houses himself. This is the first time we have experienced issues with the knowledge and professionalism of the staff. Made and appointment for flea treatment. Interior and exterior. Ariana was very professional on the phone and assured me she would keep an eye on the weather for rescheduling purposes. Cool. We rescheduled once. Treatment time arrives and the technician tells me he can’t do the treatment in the backyard because of the rain. ? It hasn’t rained all day and sun is shining, but ok. Would rather pay for an effective treatment. Well then why didn’t you guys call me to reschedule? I wanted to treat both at the same time. So he goes out and speaks with his boss in his truck. Comes back to my door, says he CAN do the outside but now tells me that our family and our dogs have to be out of the house for 4 hours. What?! Why didn’t a single person mention this at the time I scheduled the appointment. Hey, by the way, you and your pets need to be gone for half the day. Does that work? Disappointed that we will be finding a new pest control company. Feedback would be to educate your employees that schedule the appointments on the procedures for various treatments before a technician shows up.

Hands down, Gary is the best. Super knowledgeable and very personable. Customer service at its best. He should teach a class on what customer service should look like. Really can't say enough good things about him. Your company is very lucky to have him.

Donald did a great job, very professional and polite.

Love these guys! They are always happy to help, are considerate and professional when spraying my house, listen to any concerns I have, and answer any questions I ask. I really appreciate that they call me to set up an appointment when it's time to have them come out again because life gets crazy and I forget. I highly recommend them!

I want to thank It’s Bugs Or Us and Zerian ~ he did such a fantastic job today inside and outside of my home. Very thorough and detailed treatment. I’ve used this company for many years now and their product is superb ~ it will get rid of all the bugs! I highly recommend this company and today’s technician.Zerian was outstanding. Thank you so much!!

Zerian did a great job servicing my home the past two years. The pests have steered clear of my residence ever since using Bugs or Us

sam he is so sweet very knowledgeable about what needs to be done, he go over and above to exceed he came out on father's day to check out my problems i'am so glad he's on my team thank you sam for your Wisdom and insight .

I'm disabled and have a bugs problem, I called Its Bugs or US
And I spoke to the owner Calvin, the owner. Wonderful man
.he came out him self the following day for my estimate, answered all of my questions and showed me things. Being elderly and disabled I live on a very fixed income.. This company and their employees are Angels straight from Heaven! I will never call anyone else for help with this. In my entire lifetime, and I will make sure , any and all of my family and friends don't either!!!! In Jesus Presious Name Amen... Thank you Calvin. You are a blessing!!!

Jesus arrived as expected after he provided a 20 - 30 minute notice. He completed the spraying inside and out very efficiently. He was pleasant to work with and obviously knew his job well.