All reviews for Service Company

When my air-conditioner stopped at my massage business AirCon realized the urgency and sent Enzo, a technician you want on speed dial!. He found the issue quickly and explained in it well.
The reception who answered the phone was also very friendly.
Thank you AirCon you will me my new partner in keeping our clients cool ❤️

I could not be happier with the response time, service level, and comfort in our home! We have used Aircon services for both AC units as well as all new duct work! They do an awesome job, carry great brands, offer a maintenance service, and walk you through the entire scope of the job! It’s hard to find a contractor that you can know the quality of the work and the integrity in the completion is always present but this team is the real deal! Jacob was our installer and one of the most approachable and knowledgeable techs I’ve ever dealt with in any phase of home repair/ remodeling and I work in a sister industry.

Received call and text stating Technician was on the way. Photo provided. Very professional from arrival to departure. Detailed description of service provided. Reasonable price. Currently waiting for AIRCON to make good on repairs to my ceiling and stairs caused by technician accident. Will update review as soon as possible.

We contacted Aircon to give us a quote to replace both of our AC units. The designer arrived and spent almost two hours gathering information and asking questions. We were very clear that we were getting quotes from several companies and would proceed from there. We stressed that we would not be making a decision today. The designer began to pressure us for a follow up appointment to present their quote. we explained that we didn't want to do that and would just like to have the quote to review and decide. She refused to do that, and then sent an email saying they could not provide a quote given the time constraint we placed on her. The entire experience felt like a high pressure car dealership. My feeling is that if you won't give me your quote without a meeting to explain why your quote is so high, I cannot afford do do business with your company.

Not happy with the service after . We were promised a part that had to be ordered and even after calling to see when it would be delivered never hear back or received the part for a brand new unit. Now 2 years later the capacitor went out and we had to spend $340 for a new one, that's with the warrantied part to be exchanged and labor. Definitely not happy with the unit they sold us or the service 2 years ago. Come to find out our unit doesn't have an emergency switch to shut it off and protect the capacitor. Cheap unit we paid $4745 for.

I have always used Aircon to service my AC system for the past 20 years but now are owned by Champion and Nash. My AC system was not turning on so i called and was able to get an appointment quickly but the service was atrocious. 6 hours and 800 dollars later my system was not running and was told i needed to have electrician run a new thermostat wire and potentially wire running to outside unit. I called another local HVAC company and they came out and had the issue properly diagnosed in 20 minutes. The issue ended up being a faulty coil in the heat pump contactor. I was charged 800 bucks to replace a control board that was not even bad. I dont know what happened. Aircon used to be reputable. Severely disappointed and upset that i paid 800 bucks for nothing.

I called Air Con because my thermostat would not run properly when set to Program (as opposed to Manual). The tech came out and said he could only get the thermostat to work when set to Manual and it would cost $800 for a new thermostat. I called another company and they promptly fixed the old thermostat. The tech took me into the attic to show me:
1. A badly leaning HVAC system that had been placed on top of inversely installed HVAC support stands (see pictures). The HVAC system is leaning toward the water line and I was warned the HVAC might break the water line and the HVAC system might fall over.
2. The HVAC system was only open to pulling air from one side, when it should have been open on both sides so it could pull more air.
3. The wiring had not been replaced when the new unit was installed, and official Lennox wiring practices were not followed (at a minimum the yellow and green wires were reversed).

He said a permit must not have been pulled to install the unit, because it would not have passed inspection.

We then went outside, where he showed me that the newer unit (installed about 2 years ago) was already leaking coolant.

They installed my AC and Furnace last March(2019). Refrigerant leaked out every three month from AC. After one year, I still ended up a leaking AC system. We paid a brand new Lennox XC16 system that does not work. Horrible experience...
It is 8/6/2023. After repairing a few times in 4 years, the AC still does not work, see the picture. After sending a tech here, the problem is never solved, 9/3/2023, see pictures.