Mechanical Contractor reviews in Houston, Texas

Trash Company. This company did the install of my homes HVAC system. After warranty period was over. They would not answer the phone. During warranty period. They would have a two week waiting period for a service tech to come out. Service techs are okay. The installation workers did a terrible Job.
Trash Company and Trash Customer Service.

Great communication. You guys just helped with my new build that the builder a/c company messed up. And wired it correctly and got it working temporarily(order parts) but your tech walked me through everything he was doing. Loved it. Great job with hiring good ppl.

They're been coming out consistently for almost a year now and still can't seem to get it right. They made new ducts which was awesome but then I had a home inspector come in and call them out for it being out of regulation and the HVAC was the highlight for the worst issue in the house. DR Horton is skimping out for them most likely being cheaper. You know what cheaper gets you. POOR QUALITY. Fix my stuff.

Alex is SIMPLY THE BEST! He came to my home and put my mind at ease about my AC issue. During this visit he also educated me on my AC, HVAC, warranty, and recommended maintenance. Alex provided superior customer service. I feel so lucky that L&S Mechanical chose Alex to assist me today.

EDIT: We've now had three experiences with this company, all with the same wonderful standard of service. Just couldn't recommend them more!

Prompt, super friendly, and fast working all while being thorough. I would definitely recommend! Our service provider even took his shoes off and wore a mask (without anyone asking) which was very considerate! 10/10

What a pain this company is, they’re not committed to their work at all. It’s been so difficult to follow up with them, and air conditioning not working they still think its not an emergency. It’s all a joke to them, hope it happens to one of their employees homes and they could understand the pain. There’s no empathy in the customer services and neither in their technicians. One of the worst experiences with this company and would never recommend it to anyone. Hope they take the customer seriously at least unlike their job.

This is my first Google review. I wanted to write it to commend Will Barker on a job well done. He came by to do some warranty work on my home. He was courteous, knowledgeable, and professional. I was happy with the repairs he made. He is a great asset to the company.

I love it! They r nice, big professionals and working so clean and fast!
We had problem (grease in kitchen pipes) and our previous experience with another company was terrifying. They were late, and when they showed up immediately start talking about money. They said it will be $520 or more (just to clean up pipes). Guy just did not wanted to do his job. We canceled their “service” and call L&S Mechanical.
Oh gush I forgot his name but he showed up on time. With the smile. Fix everything for less than an hour and charged us $125. Love it! Will recommend you guys to all!

Rory was the best! He actually came early and listened to our issues. He double-checked what we had discovered and verified we were on the right track before calling for service. He found one issue and repaired it! We really appreciate Rory and his expertise. A friendly man who appreciates his job and his customers. He’s a keeper!

We built a home with Newmark and unfortunately the builder uses these guys for the HVAC system. They are awful to deal with.

The home is a little over 3 years old and we've had to have these guys come out more than 5 times for the house not cooling or heating. When they have come out, they claim to have a "bad part" which is under warranty and will come to replace in 5+ days later, which leaves us without cooling or heat for the duration.

This morning - once again, the house is not cooling. I am setting the thermostat to 74 and the thermostat is reading 81. The representative on the line repeatedly told me this is "normal" because the system is designed to have a "20-degree spread from outside temperature" and tried to tell me "it's hot outside and with the added humidity, the system will not cool".

She said due to this not being an emergency - she cannot have a technician for 6 days and it would be $125 charge. The charge is not the issue, it is absurd that they will not come out for 6 days when we have a single unit system for both floors and the house is not cooling.

I told the representative that this is not acceptable as we have a 8 month old baby and the house does not cool, she said "well - this is the earliest and you can go to another company if you'd like". Once again, explaining to her that I would consider this an emergency if the house does not cool and no cool air comes out of the vents for more than 24 hours now, she went on to say "have a nice day", twice.

Since then, I called out another HVAC company, they came out within the hour, they identified the issue to get it resolved.

I'm shocked that L&S Mechanical can sit there and tell me that "it is normal" to have your AC set to 74 and the thermostat does not go below 81. The amount of problems people in our neighborhood have with these guys is ridiculous, almost weekly - someone is posting about how terrible this company is and how they refuse to help on the system they installed.

Stay away from this company and if your builder uses them as the HVAC provider, I'd still call someone else.

Our technician was so nice and personable. We had a toy stuck in the toilet and thought we might need to have some extensive work to get it out. Well, our tech got it pretty quickly and saved the day! Such a nice and honest man. God bless you, sir! Thank you so much L&S!

Called in for a complaint one of their vehicles parking halfway into a handicap slot. I am 100% disabled veteran and cannot park there and her immediate response was oh he just to nice easy going I don't know why he would do that.. that answered everything right there, no correction would be done. that's how much respect apparently this company has for disabled veterans and disabled people. I would never recommend.

I purchased my home from Meritage Homes. This company has been horrible to deal with the repair of my furnace. My furnace has not been working since I purchased my home last year. Last year when we had the cold temperatures hit, the heat would not work. They went out multiple times and could not fix it. Eventually, I think they found temporary a fix, but I was never able to really test it out again because it didn't get cold enough. Low and behold I keep having the same issue again once it gets cold again. They are now saying it is the compressor but I have little to no faith that they actually know what the real issue is.

Daniel did an excellent job! Professional, knowledgeable, efficient, and very polite. he fixed my HVAC issue quickly and explained everything clearly. Highly recommend!

Christopher Garrett has helped me a few times within my builders warranty. Excellent all around, will be hiring L&S in the future.

One of your company trucks was driving dangerously on BW8 and 290—speeding, cutting people off, and making aggressive lane changes. This behavior is unsafe and needs to be addressed immediately

My A/C stopped working suddenly on a hot June Saturday night. After trying some basic troubleshooting, I called their “emergency” number. No one ever picked up. Left a voicemail — never got a call back. Called again Sunday as the house was becoming unbearable for my kids and dog. Again, absolutely no answer or return call.

Keep in mind I pay these people a yearly maintenance fee for exactly this kind of emergency, so you’d think they’d care. Nope.

Finally called Monday during business hours to tell them I’d been calling all weekend with ZERO response. They sent a tech Tuesday, took my $120 diagnostic fee — then radio silence for days. No estimate, no repair timeline. Every time I call, whoever answers says, “Someone will call you back,” and then I hear NOTHING.

Almost 3 weeks have passed, and they still haven't fixed my A/C. The one time someone did call me back was to say they’re “waiting on a part,” but that was it — no updates, no follow-up. I even asked what part it was so I could try ordering it myself, and the rep refused to give me that information. What a scam — they take your money just to leave you sweating with no repair, no estimate, and zero transparency.

Do yourself a favor and RUN from this company. Total waste of time and money.

STAY AWAY!!!!!!!! Developers, save your warranty team the misery and making home owners miserable.
We bought a home from dr Horton and l&s installed our hvac system. Our brand new home is covered in mold.

We've had numerous issues with this company.

First, the initial A/C install in our new build was done without a crucial part. This caused a leak and subsequently we had to replace part of the ceiling in our laundry room which is under the unit in our attic. The part they didn't install was allegedly on backorder, but it took them 3 months to fix it with me calling once a week as they never even kept me updated or reached out. Even once they had the part it wasn't until I called that the repair was arranged.

That was a while ago and I opted not to say anything but now ..

Last Friday night our A/C stopped cooling and it was upwards of 82F inside. Our A/C was installed by L&S so we called them first but as it was after hours we had to call the emergency line. I left a message after it said I would get a call back in an hour....

It's now Tuesday the following week (almost 90 hours after the initial call) and still no callback. Fortunately the other company I called that night (after waiting 2 hours for L&S to call) called me back and fixed our AC the next morning.

Don't say you have an emergency line if you're not going to use it. It's too hot in Houston for that. I see other reviews with the same issue so I shouldn't be surprised I guess.

Just like they never called me I won't be calling L&S ever again and will steer everyone away.

I own a home built early this year that is under warranty. We’ve been experiencing issues with our smart thermostats once they’re connected to WiFi. They’ve come out three times to replace the thermostat, but the problems persist. I contacted Lennox and informed them that it’s a known issue with the S30 thermostat, which has been discontinued for about a year. These individuals are installing discontinued items in brand-new homes. Despite my insistence that the thermostat needs to be replaced with a non-discontinued one, they keep insisting on coming out to fix it.

Good