All reviews for PODS Moving & Storage

DQ understood I was frustrated with the delivery time but that was due to customer service when I ordered the pond. But his customer service was outstanding He asked questions and once he found out that I was a first time customer he explained everything thoroughly I was very pleased with his expertise and knowledge and his service was excellent,Give him a raise for great customer service❤️

DQ delivered my POD on time and with such efficiency. Even as I stood outside and asked a million questions, he answered them with pleasure and made me feel so secure with this process. That meant a great deal to me and my family since this is my first time using this.

I had 3 POD's delivered and the service has been excellent on all them. The drivers have been very friendly and professional. Would recommend!

DQ delivered my POD. I had misunderstood the way in which directions are detailed and so my POD would have been facing wrong direction once dropped. I shared the challenge of not changing the direction and so DQ took the extra time to rotate the pod and set it in the direction I needed. It was a more complicated process than I expected, yet DQ was patient and happy to make the change. Given this is my first POD experience I was grateful!

Booking left a little to be desired. But the delivery was exceptional. Albert went above and beyond to help us get the POD placed where we needed it.

Great experience overall! The website was easy to use and great for making changes to my reservations. Customer service was very responsive changes. All the drivers were respectful of our property and made sure deliveries and pick ups went as smoothly as possible. When we had our PODS delivered to our new address, our driver listened to my questions and even reached out to another driver in the area to see if he could pick up the unit ahead of schedule after we got it empty. Thank you so much to Albert, Kendall and Aspen for your hard work and great customer service!!

The drop-off and pickup process for PODS is easy. The drivers do a great job of letting you know when they will arrive and keep you updated on placement of POD at your location.

Kendall was an excellent driver, utilizing well the small space he had to work with. He communicated instructions and ETA. He also displayed great customer service. Thank you

Had such a good experience with PODS. They communicated and were reliable. The drivers were so friendly and helpful. We only moved two hours away so I will definitely be using PODS again for any future moves! Would highly recommend using PODS!!

Albert, the man who delivered (my first POD of 2 that are scheduled for today) was really great. He was so fast and he did his job fantastically!

His friendly and positive attitude made our interaction very nice. Albert has stellar customer service skills.

Also the agents I spoke with on the phone several times were really nice, and they were helpful as well.

I’m not giving PODS the 5 star review… because there were issues with the entire experience this go round. The other times I’ve used PODS I had no problems. This time that was not the case.

I was able to get the pod ordered and delivered within a day. The driver, Jimmy Satterwhite was extremely competent and was able to navigate a very tight situation and place the pod perfectly in my driveway. He must’ve gotten out of his truck 15 times to make sure everything was aligned perfectly before pulling back into my driveway and was able to successfully get the pod placed. He was extremely friendly, patient and very conscientious. His enthusiasm for his job and providing great customer service was also very appreciated

Albert delivered our POD and went the extra mile to make sure he didn’t damage the big magnolia tree.
Tracy took our PODS order over the phone and was so helpful and relieved a lot of my stress of moving.

The moving experience with PODS was exactly like I expected. I did a self loading at a PODS facility and that process was easy and the staff were very helpful with my questions. My delivery driver, Albert, was on time and courteous and he took care of business quickly. Upon opening the POD door, all of my contents were in the same position I packed them into (which may come down to not overpacking and good use of ratchet/bungee straps). Overall, the experience was great and I would recommend to anyone relocating a significant distance.

Let me begin by far the worst experience for the past 3 yrs I’ve had the same POD unit stored at this facility. It’s not the facility but the offshore customer rep…Horrible, incompetent and lack US customary service. However DQ!!!! was the best he communicated effectively on his ETA and arrived when he said. Now here is the God send I went to try to unlock the POD and the keys didn’t work and the key wouldn’t turn. I called CS offshore again and of course no support. I was told well the locks get damaged and you can have it cut off. What?!!! I paid for a lock plus 3yrs of payments to store my home items and now I have to figure it out?!!!

Well after that I tried to contact someone at facility and they were closed. So I said let me try the number of the delivery driver (DQ) and you know what he answered my call offered his assistance and came back to my home and cut off the lock!!! Wow is all I can say. This 3yr transition has been long and challenging. But I thank God for it all and I thank DQ for his blessing and for helping me out. (Unloaders scheduled for the next day) Moving is hard and when your met with opposition and people who don’t live in the US they don’t care.

Again THANK YOU DQ!! This young man deserves a promotion and increase in salary!!!!$$$

I did a long distance move from IL to TX and would definitely look into other options if I had to do this all over again. I was advised to get a 16 and 8ft pod based on the questions the rep asked me regarding my current residence and belongings. However after loading the 16 and 8ft pod, I end up having to order another 8ft pod. If you have big/bulky/oversized furniture please save yourself the headache and additional money and just get the biggest container to store/ship your stuff. Also you get a 3 day grace period for final pickup based on your pod drop off date. My first pod was delivered on August 15th so I had until September 18th to have it picked up without being charged an additional month of rent. I was not told this by the rep who took my initial order but 3 reps later I find this information out. In regards to being able to change your dates, it’s not as simple as they make it seem. I had a pick up date of September 17th but wanted to change it for the 15th or 16th and was told I couldn’t. So why advertise you can change your dates when in actuality you won’t be able to. POD advertises having a 8, 12, & 16ft pod but apparently only a 8 & 16ft pod are used for moving or at least that’s what I was told by the rep. Overall my pod experience wasn’t all the way bad but it was definitely expensive

Short story: PODS is really unreliable on the TIMING of their deliveries. If using them, I’d suggest loading and unloading at the center directly.

Long story:
I moved here from Cincinnati over the weekend. That part of the move was already a problem because Pods cancelled my delivery the day of (in the afternoon) and I had to switch up my plan and bring my stuff to the center.

Here in Houston, the pod actually came on the day they said it would. However, they cancelled my pick-up day of. I live in an apartment complex and my complex requires that the pod be removed within 48 hours. I scheduled my pod to be removed in two days, but they cancelled it. They called me and said they could try to do it that evening or the next day.

Never received a follow-up call. I called the next day, and they said it was rescheduled for 3 days later. Received no notice about that. So now I’m on the line to see if they can squeeze me in earlier. The complex is annoyed and may tow, I’m annoyed.

Again, I’m general, If you’re using PODS, at least avoid the deliveries!

PODS successfully did the bare minimum one can ask from a moving company: they got our belongings from Boston to Houston in one piece.

The City Service drop off went fine, even though the driver arrived two hours early, before our moving help arrived, and before we were ready to start packing. Up to this point, everything went basically as advertised.

The delivery was a nightmare. On the scheduled morning, the website gave a time frame of 1:30pm-4:30pm. The driver called at 4:45pm saying he wouldn’t arrive for another hour. He finally arrived and lowered the Pod onto our driveway at 6pm, upon which we checked the locks and serial number only to find the pod now sitting in our driveway was not our pod. The driver looked at his docket and said that neither he nor the forklift driver had bothered to check the serial number, so they had in fact delivered someone else’s POD. After being on the phone with customer service for nearly an hour, we got the “market manager” on the phone. She promised to make it right and change our drop off day to the next day. We asked if it could be priority the next day since the mistake was PODS and not ours. She reassured us that the driver would be informed of the situation and our request.

3:20pm the next day, the POD driver called to say he was 20 minutes away to pick up our POD—pick up, as in, yet another driver was driving to our house with none of our belongings. I explained that we had not received our POD since the wrong one was delivered the day before. When we asked if he had heard from the market manager we spoke to, he told us the person we were describing did not exist. After calling back and forth between customer service and our driver, our POD (and actually our POD this time) finally arrived around 5pm.

We had no idea where our belongings were or if they had been delivered to another person, for 36 hours. On the day we were moving across the country, this added stress was the last thing we needed.

Yes, PODS delivered our stuff in one piece, but more than 24 hours late, and only after a string of mishaps, transferred calls, uninformed customer service representatives, and incompetent drivers. Do not trust this company.

Beware if you’re on a timeline to move. We scheduled our POD to be delivered yesterday 8/17. They gave us a delivery window from 4:30-7:30 pm. Guess who didn’t show up… and also didn’t call to tell us! PODS! After 30+ minutes on the phone, the corporate office found out that our POD that was to be delivered wasn’t empty AND their driver didn’t have any more hours. After failing to provide a time that would work for us to reschedule (due to our prebooked movers’ schedules), we cancelled. The best they could offer us was 10% off our transfer fee, but still no guarantee that our POD would be delivered on the new date. They also said we could pack our POD at the POD facility, but that would double the cost of our movers and we’d be out even MORE money. Simply not reliable. Best of luck if you use them.

Very poor communication and price gougers. I called same day to cancel my order within 10 minutes of placing the order for the container and they still sent the pod resulting in a charge to my card. There are plenty other moving container companies that do better work.

Do not use them if you are selling your house. We got our pod in May. We asked them to pick up mid June by the end of July since our house sold they told us it would not be until August until they could get it, best part they charge you by the month so they are in no hurry to pick it up. Our deal almost fell through because of them. They will drop one off within 24 hrs but they take an average of 6 to 8 weeks to pick up. See the problem here if your selling. They will postpone pick up as long as they can to keep getting paid. I would call for help foreign call center who would try to call the warehouse to change the date they never picked up or responded to the customer service request . This company doesn't even have a Corp number to call . You Suck Pods

Your company's customer service and communication are absolutely appalling. I scheduled weeks in advance with you, and then you didn't show up and didn't even bother to communicate with me. I was left waiting with movers I'd hired out of pocket for hours past the time slot you'd communicated to me. I had to call you myself to find out that you needed to reschedule for Monday, again, hours after I was supposed to have received my unit.

In addition to no-showing and not notifying me, the customer, that you couldn't make it, you didn't even tell the DRIVER who was picking the pod up! He called me asking what time I wanted the pod picked up, and was just as shocked as I was that it never showed up.

Imagine having such utter lack of consideration and respect not only for your customers' time, but your EMPLOYEES' time! Nobody should use this company if they value their time and money.