Solar Energy Company reviews in Houston, Texas

Sam Cochran with Freedom Solar Power was super awesome to deal with. Very respectful, answered all my questions professionally, always got back to me within a couple of hours. Either by call/text/email. Just all around great experience dealing with for a salesman...lol
And for the install guys they where very fast and worked safely on the roof with leaving a professional looking system on my home. Will highly recommend Sam and his Freedom Solar team to anyone. Again thank you Sam and your team for selling me a great product so for.... only had a couple weeks but looks to last years and have plans to add onto my system soon. Looking forward to talking to you soon Sam about that.

Be very weary and ask questions prior to purchase. If for whatever reason you need to have your panels removed (like getting a new roof) they will charge you $9800.. Yes almost 10k to remove panels and re-install. your insurance may not cover this cost. $9800 is highway robbery. Total time a Sunpower employee took to remove and install was less than 8 hours TOTAL.
*** Update*** a Freedom solar rep reached out to speak about my review which was very nice. However, during our conversation, the rep kept insisting the excessive cost was necessary. She stated not every house gets charged like we did, the costs are custom to the property. I have a one-story ranch with a standard pitch roof with easy access. I cordially expressed my bafflement at the exorbitant cost of two kids taking lightweight panels off a simple roof, and then one of them coming back later to put them back on again. The entire process barely totaled a day's work. The rep did not like my calm and respectful response. She never satisfactorily validated the expense, she just kept repeating herself. She even began talking over me, and finally outright hung up on me. I am shocked at this appalling customer service. Be warned, if you have a roof with a steep pitch, or a 2nd story home, be ready to take out a loan if you ever have to have this service performed.

Installed solar panels, promised rebates that I never received, solar panels so far have not performed enough to combat energy consumption. Not very responsive. Sent emails never got a response, left voicemails never got a response. Company sent link asking for review.
Year update: I did eventually get my rebate taken care of. After a year of operation I still have about a 70% grid dependency. I think my system is undersized for the power I use. The system itself is decent and I haven't had any issues with it. However, for the price I figured I would just have a little be less grid dependency. Is there a cost savings? Yes. does the cost of the system make the savings worth it? I would say highly unlikely at this time.

John showed up on time. He was very personable and explained everything very well.

John Gonzalez has given a very detailed presentation and we are seriously considering Freedom as our maintenance plan

John Gonzalez was a great guy all the way, very fun specialist who went every inch to explain details of what was wrong and how he was going to tackle them and he eventually did! Thanks John!!

Once they get you to sign, good luck. I have been misled by this company on multiple occasions. From promising getting my install completed before end of year for tax credit filings, to multiple rescheduled/cancellations for service appointments, to the inverters not working and delivering my promised power output, to then not coming out on the scheduled calls due to other projects and not notifying me until I had to call them 2 hours past the arrival window. Today they came but it rained and Mike told me as long as it stopped after 1 I can get it done today. Now Mike is telling me he doesn't feel comfortable with the team on the roof due to the fact it did rain but this was after he said he earlier in the conversation that he didn't have a second person to send out. The people I’ve worked with have over promised and under delivered on nearly all facets of presale, implementation, and post sale support.

Got on to make my first review on Google ever. They pissed me off that bad. Where to start, where to start. Aside from being overpriced as I have since learned. They also work with one of the worst lenders available. The lender doesn't allow for online changes to payments, adding payments, changing dates times amount. You have to call in every time. If you make an additional payment it goes towards your final payment not your next payment. I could go on and on.
Then custom service oh lord customer service. Definitely do not use them if you are out of Houston because they charge a traveling service fee for any area they service. They came to our area. This wasn't a google search for installers. They came to my community door to door. Only for me to learn today there will be a $200 fee just to come have a look at my less than 1 year old system. In the area they do installation. Why are you installing in areas you don't service without a fee.
Do plumbers, AC techs, electricians do this? The answer is no. They come identify the issue before charging you. There may be a fee for travel but it comes with the bill.

Plus lets talk about it isn't like its a wear and tear thing by the homeowner. Like I am out there climbing on my roof and messing with my system. Of course its an install issue.

The best part though is that a repair will take 30 to 40 days to come have a look and only if I pay the fee before they can even identify what is wrong with it.

Finally, I am not getting to use my solar system for the entire month of July and likely August the based on these issues. The prime solar months with no solar.
30 to 40 days just to identify whats wrong with it. If solar is this fragile just don't buy it. 1 year in. 29 until its paid off. I have all the confidence in the world it will last at this point. Can you hear the sarcasm.

Don't buy solar. But if you are definitely don't use these guys.

Cautionary Tale for bad service and Bad company.

I ended up choosing Freedom Solar for a couple of reasons. Firstly, the panels they offer are high quality with a good warranty period. Secondly, my consultant (Sam Cochran - EC in Houston) has been an absolute pleasure to work with. He made sure to answer every single question I had (and I had A LOT) to make sure I was satisfied before making a decision. He sent over numerous proposals which I had requested so I could compare all the different scenarios. He also did not try to oversell me and made sure that what I was getting was reasonable for my situation. I've had the system installed for about 2 years now and have not had any issues. Recently I decided to add a second battery and I reached out to Sam again for advice. As always, he was extremely helpful and truly went above and beyond to help me make the best decision.

John Gonzalez came by to check our HVAC. He was on time, very knowledgeable & answered all our questions.

I have spent 150k on solar panels and my electric bill has no changed. No one at Freedom Solar can tell me why. I strongly recommend you do not use them.
Don Byrne

We had a great experience with Freedom Solar and Gene Smith. From the initial consultation to final installation, everything was smooth. Communication was great. Highly recommended.

This company are dubious and prey on their customers. Try changing your roof and they will charge you $350/ panel to deinstall and reinstall panels even when they hold warranties to the solar panels.
They would get a 0 star if it was available. Stay far away from them to avoid future nightmares.

John Gonzalez was super informative. Took his time to explain everything with great detail during my HVAC inspection!

Gene was so helpful! My husband had so many doubts because of the initial costs. Gene was able to completely explain how it all worked. He stayed in contact after to make sure we were satisfied. Fully prepared, honest and able to answer everything.

From initial consult to a year after install (so far): Thorough, professional, easy to monitor. Have lost power multiple times since installed, but wouldn't know except we get a notification! Overall--the perfect backup for Texas ERCOT. We have not had any servicing yet, but I'm sure that will be amazing as well.

My solar panels don't work for 6 months, and I contacted with customer service so many times, it still doesn't work. I am so regretting tonight choose your company. I really need to hire the attorney and working on canceling the contract since I paid the solar panels for nothing.

John perfectly used his HVAC expertise, took measurements and calculated a reasonable estimate to replace one of my old conventional HVAC units with a Daikin heat pump system.

We had an excellent experience with Freedom Solar and Spencer Sobolik! From start to finish, Spencer was knowledgeable, professional, and responsive. He took the time to explain every detail of the solar installation process and answered all our questions.
Spencer’s dedication to customer service was amazing. He was always available to address any concerns and ensured everything went smoothly. The installation team was efficient, and the final product looks fantastic. We couldn’t be happier with our decision to go solar and we highly recommend working with Spencer if you’re considering making the switch.
Thank you, Spencer and Freedom Solar, for a positive experience!

The Electrician, Marc, did an excellent job of reviewing the site to ensure we were in code compliance. His work was thorough and efficient and communication was great. The solar panel installation crew was also very good. They showed up on time, in fact, early, And finished the project ahead of time. They cleaned up when they were finished. Still awaiting permission to operate, but the entire installation and electrical process went flawlessly.

I just purchased my solar panels and installed them three months ago. Now, i'm stuck with a high electric and solar panel bill. I was told that my only bill would be for the equipment, and my electric bill would be eliminated due to the customized equipment installation. I waa led to believe that my panel bill would be reduced due to tax incentives. It is not that simple and now I'm very afraid that I have been scammed as I have been reading on solar power companies.

My project manager Mr. Betz, has been outstanding. He's kept my wife and I informed thoughout the whole proccess. I just got my roof done and it looks great! Scheduled the solar panels to come on in a week.