Solar Energy Company reviews in Houston, Texas

I was sick the day that Eddy and his crew put the solar panels on the roof and installed the battery. They did a fantastic job without any oversight from me. They arrived early and stayed late. I’m really looking forward to passing the city inspection and turning the system on.

04 February Emily with Fastrac just called me to update me about progress cutting through the red tape to get the system fully operational. She was knowledgeable and very helpful and polite.

The guys were very professional and completed their work in a timely manner. They cleaned up all of their mess and placed everything back in its place.

Good Samaritan award:
I just wanted to give kudos to a couple of Good Samaritan drivers. The two employees in van 39 were driving on the Dam Rayburn tollway and flagged down a driver to let them know their driver’s side tire was extremely low on air.

Everyone knows the speeds people drive on the tollways and these employees caring enough to flag down a driver with a flat potentially prevented a car accident and says a lot about the character of the Fastrac team members and their desire to help even when they aren’t getting paid to do it.

If I ever need their services they will be the first call I make knowing the type of character their team members exhibit for a complete stranger.

Great job fellas!

The solar goat was very detailed and patient, even though the material was not delivered on time the team lead took the time out to make sure he communicated with the office and kept me informed. My solar was completed today and I am happy with the results.

The Kilowat crew did a good job installing the solar panels on our roof. They were quick and efficient. Also cleaned up the area well.

Good clean install, I am still curious about orientation of panels as there is no obstructions at all on my southern exposure? House across the street has 28 panels on a southern exposure. What do I know you have a satellite view with compass right ? So ? Good clean job they were excellent

They were early and courteous. They did a great job. The panels were not just thrown up on the roof but were placed with thought. Most of the panels are located on the back of the house.

Update- after a month of use I have yet to get close to meeting a day’s usage. At the most the solar panel system has only produced 50% of a day’s usage. I only get 50% on a clear day with no clouds

From a year ago this month (July 2021) when our solar panels were careless dropped off and one was broken, to when we finally got on the grid (November 2021) and all the lack of communication, the chasing down ANYONE at their Houston location other than a receptionist our experience has been a nightmare.
We STILL cannot get a proper individual or department to take command or responsibility for their work. Each time we get a name of someone- They are no longer with the company. The panels were installed too low on our roof at front of home to when it rain, the water sheds off so fast it bypasses our gutters and flows back like a waterfall underneath and has started rotting our soffit.
But since the installation was done in such a manner the bolts were stripped out the panels can’t be moved now.
So it is Not Fastrac’s problem! It’s my problem.
We should just deal with the fact that our front door is unusable when it rains and our home is being water damaged.
I had to call multiple times over a series of months for them to replace the broken solar panel when they finally did they installed the wrong one.
That of course according to their records has been closed. Yeah I have just walked outside and still show there’s not a matching solar panel.
When I asked for a written record of determinations, and closed work orders, they said they do not do that.
I’m tired of chasing them down I’m tired of being told someone will call me back and we waiting weeks without anyone calling us back. I have waited patiently for over a year.
Since I can’t get things resolved quietly I will take to public forum. I have videos, pictures, text messages to “managers” with no answers. I have phone logs of me calling and no return calls.

Moe, Bryson, Keeno, and Juan were a phenomenal bunch and did everything in a timely manner. Completely professional and thorough with the job. Highly recommend 🤌🔥

I’ve seen several bad reviews on the installers. Well they are all true.
First, i was scheduled at 8am after telling them i had to leave for work at 8am.
Next, they showed up and damaged my gutters with their ladders. Dented them and ripped them off of the hanger. Instead of telling me, they tried to bend it back and hide it.
Next, they shattered one of the panels but still installed it.
Finally, they left trash everywhere. Zip ties, cut up metal pipe, plastic wrappers, and water bottles on my roof. (i dont think they expected me to inspect their work).
Please avoid these guys.

My experience with Fastrac has been great. Lanae E. has provided incredible customer service, setting me up as a new customer and keeping in contact regarding upcoming appointments. Rey A. is the technician who came out; he promptly diagnosed the issue with our solar system that we have struggled with for months. I am grateful to be a customer and highly recommend.

Lanae was fantastic with walking me through getting my App set up correctly. She also connected me with a technician to answer any questions I had. My system is now officially up and running. Thank you so much for your help Lanae!!!

Glenda has been extremely helpful for our getting solar installation paperwork completed. Monalee was absolutely useless and their customers service was non existent. We had our solar completed and installed back in Sept 2025. We didn’t hear anything from Fastrac or Monalee or Goodleap. I had to call and get the ball rolling on the payment plan. I don’t understand why as a customer, I had to do anything that the people who sold and installed my solar could have done if they just simply made some phone calls. This was a horrible experience with Monalee and I would not get solar again.

Service and sales were excellent. Their service department is extremely slow to respond. I have a service request that has been opened for 38 days and still no response. I have no recourse but to wait because if anyone else touches my system my warranty will be void. I should have done my research on Fastrac’s service reputation prior to making my decision to go with them. Buyer BEWARE.
UPDATE:
The service technician came who was very polite and professional. He arrived on time and got right to work. He replaced the failed component and fixed the problem! He made sure that the panel was fully functional and answered all of my questions. Bottom line: FASTRAC Energy was very slow to respond to my service call but the service was excellent when they did. This is my honest and I believe fair opinion.

Lanae was friendly and knowledgeable. She explained the close out process and answered all of our questions and encouraged me to contact Fastrack anytime if we had a question.

Family Solar Company managed the installation of my solar panels. The team’s professionalism and attention to detail were excellent throughout the process. Everything appears to be functioning well, and I appreciate how smoothly the project was managed from start to finish.

The solar goats worked hard and efficiently. They were very friendly and explained the work they were going to do and then explained what they had done when completed.

These guys were amazing. They were polite and answered my questions. They also kept me informed on progress. The first guy arrived when they said, gave me the rundown and started the pre setup. The main crew arrived a little later and got right to work. They were working for about 7 hours, and let me know what to expect next. I am happy with their work.

Working with Lanae with Fastrac on problems with my solar panels. She got me approved for replacement parts quickly and having them shipped to me. Will schedule the install when it arrives. Very fast and efficient .

I called this morning and was on hold for 15 min and the person that answered the phone was not helpful at all. She told me that she could not help me that I had to be transferred to customer service and customer service line was not available and was only able to leave a voicemail. I called back and spoke with Andrea and she did not hesitate to help me and give me the answers I needed. She also took the extra step to call the FastTrac in the Dallas Fort Worth area to see if she could accommodate the dates for me since I was not able to take off work on the dates that were previously scheduled. I just want to thank Andrea for her help in expertise on her job.

The crew showed up before time which was perfect for me they installed the panels quickly and picked up after themselves.. They did have to come back that Saturday to finish the electricity because some part didn’t come in… they did a great job we are happy