All reviews for Bartlett Tree Experts

We have had Bartlett come out for our tree management for a number of years. This year, their representative, JP, quoted a very high price - about $3200, and included things we did not ask for, or were not needed, per their own appraisal. I sent two emails to JP asking if some services were really needed (they were not, per his appraisal but were included in the proposal/estimate). Got no reply. Then I called their office and the lady there said she would talk to JP to reply to my emails. Still no reply. I have sent one more email requesting a reply - still waiting for a reply.

One thing that was upsetting was that JP was very rude, when he came to look at the trees this time. Some of our trees have branches over our neighbor's yard and we wanted to make sure that their concerns are noted and cared for. When I mentioned checking with our neighbor, JP's response that he didn't have time to sit around all day and left quickly. Well, they expect us to pay thousands of dollars (and we have paid a lot over the years) but they do not have time to listen to our concerns. For a professional company, this response from their representative was shocking.

It appears to me that the cost estimate sent to us was done hurriedly, basically copying and pasting from estimates they had sent us in the years past, without paying attention to what was actually said by JP, or discussed with us. So now we are looking for another company that treats its customers right, is reasonably priced, and have representatives that are polite and respectful.