Waste Management reviews in Houston, Texas

Zero stars!
Horrible service! Late most days, constantly upping the prices, careless treatment of other people’s properties (destroyed our trashcan) and their customer service is not only unhelpful but straight up rude!

Fernando was quick with providing the quote for our dumpster services and has been very accessible when we needed assistance! Defiantly recommend!

I can be a difficult customer to deal with. I'm very demanding, and some might even call me a pain, but our sales representative, Nikita Bridges, has been phenomenal.

She has met every one of my requests and has done so with a positive attitude and a smile. Her dedication to our campus is truly incredible. She consistently recommends new products and services that help keep our campus clean and operating at its best.

What sets Nikita apart is her exceptional knowledge, responsiveness, and commitment to customer service. She always goes above and beyond to ensure our needs are met.

Thank you, Nikita, for your outstanding support and dedication. It is greatly appreciated.

Exceptionally goof in communication. Fernando was really helpful with us navigating any issues or questions with our services.

Professional and efficient

Excellent group to do business with.

We just started the service. To new to rate at this time.

Execelent 👌thanks for all u help Rachel Mata

Doesn’t meet deadlines and sometimes no pickup on scheduled dates

Great customer service! Always prompt to answer the phone!

GFL HAD SIGNED THE CONTRACT BUT WHEN THEY SENT THE INVOICE IT IS COMPLETELTY DIFFERENT WITH THE CONTRACT THEY HAD SIGNED, WAY TOO MUCH MORE THINGS ADDED TO WHAT THEY HAD AGREED, IN BLATANTLY DISREGARD WITH THE CONTRACT THEY HAD SIGNED, THEY NEVER KEEP THEIR PROMISED WITH THEIR AGREEMENTS, EVENTHOUHT IT WAS CLEARLY WRITTEN BLACK AND WHITE IN THEIR SIGNED CONTRACT.
STAY FAR FAR AWAY FROM THE GFL WASTE SERVICES.

GFL has never let us done and has gone above and beyond for our needs. High recommend them for your waste transportation needs.

Bad Customer Service been calling since Feb 6 ,
Driver state me trash was picked up I'm still waiting!!! Been calling everybody no supervisor or manager has called me yet ... Keep lying about I'm on the schedule but that day hasn't came 😡😡😡😡😡

Terrible! First told us that you serve the house, so we paid and then called us and told us not serve there!

I’ve been leaving messages and sending emails to our sales rep Alma Garcia for the past two weeks. They don’t even bother calling you back,horrible customer service.

They are awful. Charge way more, pick up less. I put out my cardboard, according to their policy, broke down and tied up. I had 2 bundles. They didn’t pick up either on Tuesday and only took one on Friday. Plus they leave half of the garbage. They should charge comenserate with their service. I think $30 every 3 months is fair. Or do a better job!!! Get our $90 worth.

05/22/2024 front end driver decided to cut the line of trucks at Ruffino Hills today. He was blocking traffic on the feeder. Very unprofessional and rude.

I am a superintendent for a mid size GC. I’ve been dealing with GFL Environmental for two weeks and I’m ready to cancel the contract today. They have been nothing but a pain to get this dumpster picked up. I would not use this company ever. You must call into a call center. Drivers never respond to dispatch messages. Service is trash. DO NOT USE. I’m reporting to better business bureau.

Accident service I definitely recommended this company hard-working people very responsible even building department. Also very nice sometime. We call no one pick up the phone but after one minute, we receive the call back from them. Thank you so much for your service.

Very bad service. would not recommend them to any one. Frequent miss picks and high prices this should be their motto.

At Solis Tire Center, we look for a reliable tire disposals for our business. We really appreciate the work and effort of our rep Linda Vargas. She has gone above and beyond to help us with our business.