Reviews of local pros in Humble, Texas

Team 5, Kathy & Chanci, cleaned our home today and did an outstanding job! The grout on tile floor, looked so much better, the window seals were wiped down, not to mention a host of other general cleaning. These ladies were very thorough and efficient and friendly, too! Feels so good to come to a clean home! Thank you ladies for such a wonderful job!

Great staff, always friendly and courteous. They are always quick and efficient with their cleaning. I highly recommend their services

I am not much of a housekeeper, so for me this service is awesome. I looked around after they left (this was their initial cleaning), and I saw nothing that concerns me. Kitchen appliances are wiped down, water spots on the glass shower enclosure are gone, all floors are vacuumed and mopped, etc, etc. They seemed conscientious and thorough. I will definitely keep this service active.

Two great ladies, did their job, quickly and professionally.

We had our home cleaned today by Tracy and Kathey with Team 10. They did a great job cleaning our home and they were amazing with our 3 dogs. Even with having 3 curious dogs checking on them they did a great thorough cleaning. We look forward to having this team come again!

I am extremely happy at the way my two story house has been cleaned to my satisfaction. Even though it was a new team (#2), the two young ladies were very friendly, respectful and professional. But most of all, they did an amazing job. I would like to keep this particular team if possible.

Please keep this team (Elizabeth & Criston) with us from now on. They were very professional, thorough and answered all our questions. They have been the BEST TEAM since we have started our service.

I have had the same housekeeper for 15+ years and she unfortunately does not clean houses anymore. I tried this service and the first clean was amazing! The second clean was terrible (it was a different team) they also threw out the contents of a decorative box under my desk (not on the floor) that had all of my receipts for my taxes for 2024 mistook it for trash instead of the trash can sitting beside my desk with actual trash in it. The owner apologized and they out another team to do what was missed. The third clean was ok not great. I was desperate to have the help I hoped that it would get better. On the fourth clean I was not home all of the other cleans I was there. While I was out my ring doorbell let me know when they arrived and when they left. The 2 women were there for 1 hour door to door. My home is 3500 square feet, they were to clean the downstairs only on this clean. I knew there was no way that they could have done what was promised in that amount of time. Needless to say after I checked the house, I was not happy with the quality of the clean the things on the list were obviously not touched. I happen to have one camera in my entry hall that I use to see my dog when I am gone. So I checked the camera to see if I could get an idea of what they did in each room. The office happened to be in the shot. My office was entered for a total of about 2 minutes. How can things be wiped down or even checked in that amount of time? During those 2 minutes trash was removed too. I had a 50th wedding anniversary party that coming weekend so I called to see if they could get someone out to do what had been missed and they said that they could not do that, so I had to clean it myself.
I asked if I could be compensated and was told by the owner that they would do so on my next clean. It has been 3 weeks now and I have called multiple times left messages and no returned calls. I called again yesterday and was promised a return phone call this morning and no one has called. No one has come to clean tomorrow will be 4 weeks. It is so rude of them after I paid a premium for the first 2 cleans even though my house was spotless when they started. So now I will have to pay another cleaning service a premium again!!

Group 10 was amazing! We needed the house cleaned before the buyers took possession and they did a spectacular job! They cleaned the things we mentioned needed attention and were very friendly too. Would definitely use them again. Thanks!

Great team! They are thorough, efficient, polite, and know what they are doing. This is our third company we have used and thankfully we don't need to search for a good company any longer. I have been very pleased by the thorough cleanings. All of your teams rock. Team 11 was the latest and did a great job!

We just moved into a new home and had someone come out and clean from The Cleaning Authority in Humble. This was the first time we have ever used a cleaning service. Team 10 came to do the initial deep clean. Tracy and Kristian did an awesome job. They talked me through the cleaning process and answered all of my newbie questions. They even made sure I was happy with everything before they left. We look forward to having them out again and appreciated how nice and friendly they were.

The Cleaning Authority did a good job of deep cleaning my house for the first time. I will request Taslin and Mini for my next visit! They are hard workers who don't waste time.

Team 4 cleaned today. They were all so sweet and did a wonderful job. I am very pleased!

I don't always leave posts, but I'm so appreciative of the continued great service I'm receiving from the Cleaning Authority. Team #5 (Margarita and Teresa) was up again and did not disappoint. Great job guys.

Kenn

Not great (may be an understatement). They leave behind a list of things done and the list isn’t even finished. They won’t make my son’s bed because it’s a low loft bed. It is reachable while standing to just straighten the sheet and blankets but it gets left I touched because I was told “it’s unsafe”. I climb up in this bed and have zero issues myself. The couch that states vacuumed and wiped is untouched by them. The bathroom countertops are hardly wiped and not scrubbed at all. They refuse to move a small tray to wipe the counter. They sweep around bathroom rugs and the corners of the floors are where all the dirt is pushed. 10/10 recommend just cleaning your own house. For the price I’m very disappointed. My spouse told me after the first clean to give them a chance. Well 3rd time is a charm and I don’t need to come home to clean a home I’ve paid to clean. No thanks!
The only reason I gave 2 stars is they do put cleaner somewhere so it smells like fabuloso when you come home 😂 pretty sure it’s on my front rug

This is the absolute worst cleaning service I’ve ever used. They brought in 3 people to clean a 2 bedroom 2 bathroom 1000 sq ft apartment and our apartment looked exactly the same when they left as it did before they even started the “deep clean” I prepaid $300 to have done. I’m so mad at myself that I paid that amount of money because they used “eco friendly” “clean” “green” products. One of their bottles had “windex” written on it and I asked the cleaner if it was actually windex and she replied yes. I asked her why they would use toxic products and she just shrugged. They drug mold from my master bathroom shower into the bathroom floor with their mop and into the guest bathroom and just left it there until I told them they had to clean that mold off the floor before they left. Please do yourself a favor and don’t book this company. I deserve a full refund but was only offered for them to come back when they are clearly not capable of deep cleaning such a small space. Save your money! The photos I included are of all the mold they left in my shower🤦🏾‍♀️

The team that came was friendly and professional and even though I was embarrassed by my messy house they made me feel like it really wasn’t that bad. They did an amazing job cleaning our home and I can’t wait to have them back out in two weeks.

We love April. She's thorough, respectful and loves our puppy. It's always nice to come home from a long day at work to a clean and good smelling hone.

I was very impressed with the friendliness and the excellent service. I will be using again. Deep cleaning

Paid for my father’s home to be deep cleaned, and was told by office manager that baseboards were included. Baseboards went unaddressed. I paid for an extra hour so the cleaners wouldn’t rush. I never received a call about needing more time, otherwise I would have happily paid. Instead, my father ended up cleaning the baseboards himself which defeated the whole point of me paying. When I called and asked the office manager about this, I was told I would get a call back when the supervisor was in. It’s been 2 weeks, nothing. Would not recommend!!

Update: In response to the owner’s comment, I still haven’t received a callback from the owner. I stand by my point that I did pay for an extra hour and never told anyone not to exceed that time. Initiallyc, I was quoted 2 hours and I paid for the extra hour. I would have paid more happily. Please do not use the service or maybe not this location as they will be dismissive and unresponsive.

The owner of this company, Tom, has done an outstanding job in not only handling a situation that arose but has provided our family with an amazing crew to clean our home. Team 4 has gone above and beyond to have our home in awesome shape for the holidays. We have trusted Tom's company for over four years now and will continue to do so. Tom's commitment to outstanding customer service is second to none. Having a trusted source to go to for a clean home is sometimes difficult to find. The Cleaning Authority provides that and much more. Thanks Tom!