Appliance Repair reviews in Irving, Texas

Highly reliable and very professional. The work was completed better than expected.

They are just the best

Great Service!

I contacted Appliance Repair City, and they were able to handle all the different brands and problems.

Great service!

Highly recommended appliance repair service.

Technician was polite and skilled.

Technician was punctual and efficient.

I was happy and pleased I was able to get a next day appointment! They were helpful and able to accommodate my schedule!

If you're seeking exceptional appliance repair service with unparalleled customer care, The Appliance Doctor LLC should be your go-to choice. Their expert technicians combine promptness with technical proficiency, resulting in an overall experience that truly exceeds expectations. They undoubtedly deserve high praise for their commitment to quality service.

I'm thoroughly impressed with The Appliance Doctor LLC! Not only did they promptly fix my appliance, but they also provided valuable insights on maintenance to prevent future issues. Their dedication to customer satisfaction is evident, and I highly recommend their services to anyone seeking reliable appliance repair.

Honest advice and excellent service.

Fast response and excellent repair work.

Five stars for The Appliance Doctor LLC! Their professionalism and expertise truly set them apart. I was impressed by their prompt response and the quality of their workmanship. They went above and beyond to ensure my appliances were functioning perfectly. If you're searching for reliable service, look no further. Highly recommended

Did a great job of coming quickly and identifying the problem.

Tech was at first communicative. Unfortunately, he stopped and we both got lost in ability to get to the house and make any repairs. I canceled the service call.

Tech was barely in my house for 10 min. I explained how the control panel shorted that controls the lights, door switch, and thermostat display when my dad and I were changing the bulb in the fridge. The fridge was still cooling as the fan/ condenser/ compressor seemed to all be functioning. The tech pushed the power button which caused the display to come on, so the then he reacted like the issue was fixed. I told him to just wait a few seconds (as i had already done this a few times and was aware) and momentarily the display shut back off. He then pushed some other buttons in freezer and the dispenser, and was like "oh ok, it's broken." He then called his company to try and get the part number for replacement (that process took longer than the "diagnosis"). He subsequently showed me on his phone where the part is no longer made by the manufacturer. His attitude was very unempathetic for someone who was basically telling me I'd probably have to buy a new fridge. Again, I was aware of all this. I told him my issue was not knowing how to remove the control panel display cover to get to the control panel to see it and confirm, which he didn't seem to care to do. I asked if his company would at least call around to see if they could find the part and he said they would, but they couldn't do the repair if the part didn't come with a warranty, which I can understand. He then proceeded to charge me the $109 service fee. I asked if he'd share the part number he was checking on as I like to do my own research. He gave it to me and proceeded to make a comment that if we found it, it sounded like my dad was handy and could probably figure out how to remove the cover and fix it. I told him that we couldn't figure it out, didn't want to break anything, and that's why we called for professional help... but it felt like he had already written me off, even making a comment that he doesn't get anything from making a service call - he only makes money from doing a repair. I later looked up the part number he gave me and saw that it was the number to the ice/ water dispenser control panel which was not what was broken. I tried calling the company to ask what part they were looking into as I was concerned it was the wrong thing. They took my info and said the tech would call me, and he never did. By the next day I received a text to leave a review and I responded I was still waiting for a call. Someone from the company called and said the tech tried calling me (no missed calls) and gave me updated part numbers (which at that point, I knew to be correct), said it's not manufactured so there's nothing they could do...so I waited around for 48 hours for nothing? I don't believe anyone actually looked into anything bc they figured either it couldn't be fixed or that my dad would fix it which doesn't bring them revenue. I explained my frustration with the whole process, the 10 min visit and then service fee, incorrect info and lack of communication. If they weren't going to do anything more to diagnose/ help me beyond what i shared, we could've done this over the phone and saved everyone time and money. If I were this tech/ company, I wouldn't have felt good/ right about charging someone for not doing anything to help in any way. Part of why I called this company was the good reviews, but unfortunately that wasn't my experience.

I had an excellent experience with The Appliance Doctor LLC Their team was professional knowledgeable and very efficient They diagnosed the problem quickly and fixed it perfectly I really appreciate their reliable service and highly recommend them!!

Fast and efficient service. Will call again if needed.

Fantastic work and top-notch quality. I would definitely recommend them.

Great Experience from start to finish! Call was answered quickly and got me scheduled for next day service (3 other repair companies were 3-5 days out). Service Tech, Oscar, called about 15 minutes ahead of time to say he was on route and arrived on time, to the minute! He quickly identified and resolved the issue with no additional charges. Highly recommend.