Reviews of local pros in Irving, Texas

A great experience from beginning to end. From sales to installation, the folks at Benchmark were knowledgeable, professional and courteous. If you are
thinking about a mini-split, Benchmark is the company to call

Jack is by far the most knowledgeable HVAC technician I've ever met. He has a deep knowledge of the inner workings of Mitsubishi units and will work to install the perfect unit for his client's needs. His team was extremely professional, hard working, and respectful during the entire install. To top it all off his prices were extremely reasonable.

This team is excellent! Everyone involved was very nice and professional. William and Juan fixed my issue very quickly and even showed me what was going on and why my AC unit stopped working to begin with, and after fixing my problem William went through and gave me tips on how to maintain my system so that it doesn’t break like it did again. I would highly recommend them to anyone and will definitely be using them again if I have another issue come up in the future.

William and Juan ran a new line set to my mitsubishi ducted split system as the builder installed line set was leaking. William and Juan are always professional, on-time, and only charge for the things I really need. I'm always confident calling Benchmark and am thrilled I have a trusted A/C provider.

Wonderful experience with Benchmark! Jennifer, Jack & William were all great to work with. I wasn't the best communicator through the quote process, but they were patient with me and responsive. The quote was competitive and other folks didn't come close in some research. The install was great - quiet and quick! (We have a two month old in the house and she wasn't disturbed at all.) The unit looks and works great.

Jack Schmidt of Benchmark Service came to the rescue. We had a different vendor install a Mitsubishi mini split in our primary bedroom. After numerous calls and several years of adding expensive refrigerant, we needed to have someone competent to repair or replace our unit. Since our original vendor would not stand behind their installation even though the unit was still under warranty, we called Jack. He responded very promptly and as the largest Mitsubishi mini split installer in Texas he had the parts, tools, and staff to properly replace the line set and indoor unit which was installed poorly by our original vendor. In addition, Jack and Benchmark Service charged us much less for the replacement than we were quoted by the original vendor. Benchmark did the replacement with quality and at a reasonable price. They replaced the poorly installed line set, replaced the indoor unit with a new and improved model, and did it all for less than the original vendor wanted just to replace a part which would not have solved our problem. We are sold on Jack, our technician William, and Benchmark Services. They are our new go-to AC vendor. Jack and William we can’t thank you enough, we are very happy with your solution which is working great so far.

Great service and quality! Jack and team showed up on time to install a ductless unit over the summer in my home office. Very happy with the AC! It's quiet and works perfectly.

About 3 months later in the fall I did a small home renovation and the indoor unit had to be moved. I contacted Jack and he showed up same day within an hour to get everything moved so contractors could continue with their job. Ended up saving me time and money on renovation so crew could continue working.

I would recommend Jack and his team to anyone. They have a great product/pricing, are very courteous, do quality work and show up on time.

Jack and his crew came out and installed a Mitsubishi wall unit for our master bedroom. They were very professional and treated my home with so much care. Couldn't even tell they were here until you looked at the new unit.
What a great company and crew. I will be recommending them to all my friends, family and anyone who needs a heating and cooling expert.

I was very impressed with my interaction with Jack from the beginning. He was confident in his experience but never pushy or high pressure. He and his sons came and easily installed my Mitsubishi mini split ductless unit in our garage in less than a few hours. You can tell they have done this hundreds of times before. They also did it for less than 2 other quotes I received. They were polite and cleaned up and they were on their way. My AC/Heater in the garage works great and is so quiet! So glad I chose this very quiet Mitsubishi brand model, and Mitsubishi was who recommended Jack as an expert installer in the DFW area. Jack even patiently taught me how to program it. Very happy with Benchmark Services.

Jack and his son William installed 5 Mitsubishi ductless wall units in our home last year, and we couldn't be happier with the outcome! Not only did they do an amazing job of install, with tons of attention to detail, but the respect they showed for our home and the quality of work is beyond compare. Just this past week we had them back out to install an exhaust fan in our master bath, and once again they proved they are the best in town at what they do; no wonder they are currently the only Mitsubishi Diamond contractor in Dallas. We highly recommend Jack and his crew!

The Benchmark team led by Jack installed a hyper-efficient new Mitsubishi mini-split for us last week, for a small (10x10) home office that stubbornly always ran 4-5 degrees hotter than the rest of the house. I was extremely happy with Jack's very thorough consultative customer service throughout the entire experience.

I had been dismissively quoted low-end units by 2 other companies which asked very few questions and definitely didn't pay any attention to what I was aiming to accomplish - I needed energy-efficiency, QUIET operation, and some type of app-based control. Jack spent at least 20 minutes alone talking through the tough installation scenario I had, carefully reviewed photos I had taken, etc.

I had a very tight-quartered installation scenario, but the crew did a great job of working with me to figure out a creative solution to route/hide the condensate line through an adjacent closet so that I wouldn't have to deal with a noisy failure-prone condensate pump.

Jack took extra time once everything was done to make sure I understood all the functions and maintenance needs of the system, as well as explaining how to make sure we receive the big (30%!) energy efficiency federal tax credit next year.

Just a terrific experience overall, and I look forward to hiring Benchmark again when I finally decide to add a mini-split to our garage as well.

I have been using Benchmark for more than 15 years on two properties I owned in Dallas. They have always been top notch and professional and a value service provider. Do yourself a favor and give them a call for any HVAC needs.

Benchmark was incredible! They handled the installation of two Mitsubishi mini slit systems, including upgrading the electrical that was insufficient even for the original unit that was replaced. I would definitely use them again and recommend them to my friends!

Jack, along with his son and nephew, recently installed a Mitsubishi ductless unit in my home recording studio and I couldn’t be more satisfied with both the product and their service. They were incredibly knowledgeable and their work was impeccable. I called multiple other local HVAC services and none would even return my calls, however I’m so lucky they didn’t because it led me to these great people. Installation was done swiftly and properly, and I have no doubt their work will hold up for years to come. They couldn’t have been more polite and the degree of their professionalism was of the highest caliber. I couldn’t recommend Benchmark Service enough. 11/10 👍🏻👌🏻💯

Jack and his crew are true professionals. The Mitsubishi electric unit is high value and performs exactly as described. Thank you.

Outstanding product and service provider!!
True Professionals at every level. Jack, Jennifer and team
are great to work with and masters of their trade.

I have used Jack Schmidt's Benchmark HVAC to install (for me personally) SEVEN different Mitsubishi Mini-split systems! And not only that, they fixed an upstairs TV room ventilation with a silent booster fan and an additional AC return on a conventional unit, and diagnosed a weird problem nobody else did (Upstairs vent hooked to a downstairs air handler)!

Jack and his son are the backbone of this family owned business and their estimates are good, they show up when they say the will, do the work perfectly, clean up the job site inside and out, and are terrific all 'round. The one time one of my Mitsus had an issue they came quickly, diagnosed and fixed it on the spot, and that let me know I chose wisely.

Are they the cheapest? Probably not, but cheap has its own costs. Spend the bit extra and get that: extra.

I'll use them for all my HVAC. They're that good. I recommend them.

I contacted Benchmark for a mini-split installation on a second-floor storage room that I was turning into a “liveable space.” I got an accurate quote and prompt scheduling. Once on site, the work was finished in about three hours. Great job overall.

Jack and his team did a great job installing a Mitsubishi mini split in my garage. Arrived on time and finished in a few hours. Out the door price was exactly as quoted, no surprises. Also wanted to do this before end of the year 2025 to take advantage of energy efficiency tax credit before it expires. Highly recommend Benchmark Service.

Jack is great to work with. Jack came out on a Saturday morning (how many contractors do that?) to give me estimate. Within a half hour he had explained everything to me. He gave full information and answered all my questions. We set a time for the next Tuesday

Jack and crew showed up this morning when he said he would be here. He and his crew of 3 young men got to work right away. It took about 3 hours to install my new ductless unit. They were very neat and tidy. They cleaned up after they were done. Once finished, Jack explained how everything worked and showed me how to use the remote.

I am very happy with my new ductless unit! Jack does great work and I highly recommend Benchmark Service. Thanks Jack!

Jack did an amazing job on our upstairs media room Mitsubishi AC unit several years ago, and just recently installed a mini-split unit in our master bedroom. Now those 2 rooms are the coldest in the house and are actually keeping the entire home temp down to 72 degrees in this Texas summer heat and our central AC hardly has to turn on. Jack is very nice, knowledgeable, and honest. He spent a significant time to explain everything and will even give advice anytime I call. I would 100% recommend him for your AC/HEATING services!