Reviews of local pros in Irving, Texas

Friendly, family oriented, very helpfully,

They helped me out immediately!!!

Always friendly, do good work

Fixed my lamp for me. Inexpensive and fast.

Super responsive and honest! My go to guy!

Great service!! Quick response! Fixed on first time and no games. THANKS!!

I’ve used Long for 30 years...wonderful people & service.

Service call was very reasonable. Another local company tried to charge us $250 (3 times more) just to come out

I can rely on Long to take care of my needs. They stand behind their work and the products they use and sell.

Had AC put in 1994 worked great until now..They do great work .They did live on my street back then..Great people..

We gave them no notice but they showed up ASAP. Cost was very reasonable and the techs were extremely helpful.

A true, old-fashioned, family run business that is really great. Always provides great service, timely and prompt. I highly recommend them.

I have used Long's for many years, and I have always been extremely satisfied with the quality of their work and prompt response to my needs.

I spoke to receptionist on 3-29...she scheduled my appt for Friday 4-2 between 3-5...NO ONE SHOWED UP OR GAVE ME A CURIOSITY CALL FOR REASON...I CALLED AT 5:30 AND RECEIVED RECORDING THAT BUSINESS WAS CLOSED AT 5PM...... WHAT A WASTE OF MY TIME AND EFFORT... I AM SO DISAPPOINTED THAT I WAS DISREGARDED.... WHAT HAPPENED TO CUSTOMER SERVICE????

E.

I tried this place out because of the good reviews. I called to make an appt. To come check out my A/C unit outside cause it's not working and I'm without A/C it's super hot! The dispatching lady tells me since they are busy today it'll be $127 I asked before hand is that the price to check it out??... She said no that is the price to fix it, so I'm thinking that's good not bad at all so that is the only reason I agree to have them come out and check my A/C out. So they come they check it out and tell me the compressor is bad and it'll be $3000 and since my unit is old might as well replace it which will be $5000, I tell them oh no that's way over my budget so I'm thinking in my head ok well bye. And then they bust out with, that'll be $127. I say what the lady said that price is for fixing the issue they say no that's to check it out and I said but I'm still without A/C so one of the gentlemen gets mad and says ok bye!! with an attitude and I say good bye. That's outrageous to pay that much just to come look at the issue and not do a single thing. I don't know if the lady got the info wrong or lied just to use their services and waste time but I would of never agreed in the first place if she would have told me its $127 to just come check out the issue. I wouldn't recommend, what bothered me was they had the nerve of actually trying to charge me that much for doing nothing!

John texted me to let me know he was on his way, Arrived on time. He was professional and courteous and did a good job. Would definitely recommend.

I came in to work on a Sunday afternoon, 105 degrees outside, and no a/c. Called Long Electric and they had their tech, Kevin, out here within an hour. 30 minutes later, A/C is repaired and blowing cold air. Great work!

I have been a customer of Long Electric and Air Conditioning for at least 20 years and I have always found them to be courteous, knowledgeable and quick to respond to my calls. I recommend them to anyone who asks "who is your electrician?"

Called Long Electric & voice mail says they are retiring. The voice mail transferred me to a recommended business, Airpro Air Conditioning & Heating. I was told Ernesto is my scheduled tech, who used to work for Mr. Long.

Never received any quotes at all after jobsite visit. We have 3 different projects we're juggling the order of and all require electric work. The technician seemed like he did not want to be there at all, and had an audibly stressed and seemingly condescending tone. Was told we'd have to upgrade entire system to handle even just one of the projects, with an initial STARTING cost of 6K-8K, and he was pretty adamant that was just the starting cost so I was already fully expecting it to be even more the way he was wording it. Had another electrician come out, not only do we NOT have to upgrade everything for just the one project (it can wait until we do the second much larger project), but was quoted about 30% the total cost. I would look elsewhere.

Great Technicians that gives good customer service along with servicing the units... all appointments are kept , customers are updated on Tech's arrival . Long Electric & Air is a great company I have been using them over 15 years.
E. Cohen