Mr. Appliance of Katy

Received an appointment immediately which was great considering I called during the holidays. Arrived promptly, diagnosed the problem and ordered the part. At all times, I was kept informed of arrival times, status of ordered part. The part was installed quickly and everything kept tidy despite needing to disassemble the fridge/freezer. Both gentlemen were very courteous and knowledgeable. I definitely recommend this business and will use them again.

Please never do business with this place. They are not professional at all. They told me that the window for the repair guys was between 9am-1pm, 1pm pasted and no sign or call. I had to call the office and then the technician called me and told he would be late and I understood. The repair guy called me at 5:07 and told me that he was 30minutes away and I told him I would be 5 minutes late. I got to my house five minutes late and no one is there. I call the repair guy twice and goes straight to voicemail. I called the company and they answered and told they would have the guy call me and he did told me that he waited 5 minutes and left because he had other calls and couldn’t wait 5 minutes when I waited 4hrs and half for him. I called the company twice after I talked to the repairman and no one answered. Horrible service. I would give them 0 stars if possible. The name of the repair man was John.

We have used Mr. Appliance on a few occasions over the years. Their technicians are very knowledgeable and have always been able to diagnose our problem(s) quickly and provide solution quickly and at an affordable price. They have also provided useful information on other appliances that we have but with which we have had no issues.