HVAC reviews in Katy, Texas

Joe serviced my AC a few months ago and fixed a small leak. He went above and beyond, cleaning parts I never thought of, and did so for a fair price. I called today with an emergency and he walked me through possible checks to find it was just a tripped breaker. We resolved it on the phone for no cost at all. His honesty, fairness, and skill are reasons I recommend him and will use his service exclusively. Trust is important, and you can trust this company.

Jose and his team were amazing! Showed up right on time and worked so fast.
They took the time to show me what was wrong and explained what it should look like compared to what my part looked like. I feel like they went above and beyond on such short notice. The work they did was well worth the price.
I will for sure be using them again!

Austin AC we highly recommend! They are thorough, explain everything and provide the utmost detail in their reports. We have now used them several times and have been provided excellent service. AAAAA+

Ray Austin has been my AC guy since 2011, and he has continuously been honest, knowledgeable, able, and quick to respond to my AC needs. You will find that Ray can handle any of your HVAC needs, and he will give you the best advice and service that you can find in the Houston, Texas vicinity.

Ray did an awesome job. He showed up before the time he said he'd be at my home in Cypress. He listened to issues I had with my 17 year old unit, he jumped in and diagnosed it right away, and once he got it running he checked how well it was cooling, holding a charge, etc. (A big company I called two days prior didn't really check it out at all, they just wanted to sell me a whole system ($11K) - it was just a burnt up capacitor - a cheap repair!) After the repair he took the time to give me plenty of options to upgrade my system to the newer refrigerant system down the road, and he answered a bunch of questions. Nice Guy, I highly recommend Ray!

Austin Air took the time to answer questions and help with an AC issue on a Sunday, would use again.

You’re right you don’t have me in your files. House is under my fiancés name. You don’t deserve an explanation. Very unprofessional. Stay away from this guy!

I highly recommend Ray. We had many issues with the zoning in a house we moved into about a year ago. I called many different major HVAC repair companies numerous times for a solution. Each one would have a different answer to the problems we were having without ever listening to us or spending more than 15min investigating. We even had two dampers replaced as an attempt to solve it. Two different companies said the solution was a brand new system in the ~$30K range. After reading Ray's blogs and discussions on Houzz I asked him to come all the way out to the woodlands. I am glad he did. He took the time to listen to what we had to say and spent a long time investigating. Ultimately he found a solution that would likely work and made sense with what we were observing with the zoning. It requiring rezoning and some modulating arm. Regardless after completion we weren't a 100% confident it would fix the problems completely since the weather was great in March and we couldn't test it under stress from the heat. We are now at the tail end of this heat wave and I can say for sure it work really well. Thank you Ray!

Austin did a great job fixing our ac unit! Our AC stopped blowing cold air Sunday morning. We called eight different AC companies, and he was the only one able to arrive on the same day! After we called him he was able to arrive in an hour. He was very knowledgable, and able to fix out AC unit the same day. I would recommend him 10/10!

I have been a customer of Mr. Austin for several years now. He is trustworthy and very honest. He doesn't recommend something unless it is truly needed. I have a maintenance contract with him and he comes out twice a year to check our system. He even came out on a Thursday night when we had an issue with our HVAC system. I would highly recommend using his service.

Very poor service. Paid for them to come diagnosis the problem, they got the diagnosis wrong, took the money, and ultimately the problem persist and imm down $300. Their response, "These things happen." Total waste of time and money...highly discourage use of this company.

If the "professional" would have clearly communicated that the thermostat was most likely the issue, we would have opted to just invest in a new thermostat. Ultimately, I ended up paying someone to tell me that the thing is "janky" then expecting me (the customer) to infer what that means and how to address it. Most professionals, myself included, would have started with "since the original question is about the thermostat, yes i do believe it may be time ti replace it.... ALSO, your system could benefit from a flush."

Instead, this guy, said the thing is "janky" AFTER charging me to address an unrelated (but admittedly important) problem .

Great service

Fast and reliable service.

Professional team of experienced technicians

Excellent work done in a timely fashion.

Excellent service and knowledge. Highly recommend.

Great service, John was very professional

Showed up on time and did an excellent job

John is very honest with you and fair pricing

Great, knowledgeable staff with reasonable, realistic prices.
Thanks John

These guys were in and out like magic with a complete new system within half a day. Highly recommend.