HVAC reviews in Katy, Texas

Fantastic specialists cleaned systematically. Energy efficiency rose. Candid advice offered. Planning was effortless. Every corner smells better. Truly professional conduct shown during visit.

They arrived early and were very polite. Technicians took their time to ensure the ducts were clean and free of debris. My home feels more comfortable and less dusty now.

​Professionalism and value are what this company is all about. Their expert team used high end equipment to sanitize my ducts and I am very happy with the low price.

Stellar specialists cleaned orderly. System performance rose. Direct advice offered. Scheduling was easy. Every bedroom smells better. Truly professional behavior shown during the visit.

The technicians were very meticulous while cleaning the return air grilles. They made sure every inch was free of particles. I can feel the difference in my home's air quality immediately.

I would advise to go somewhere else. Paid too much for the problem to come back again.

This place is TERRIBLE! The representative on the phone, Kim Murray, was extremely rude and didn't even understand the issue I was having. As I was trying to schedule the technician that lady hung up on me. I would recommend going somewhere else. Don't even bother giving them any of your time or money.

Terrible service. The rep came to my house and demanded to be paid before providing any services. He was seemingly making up his own policies. Extremely bad attitude seemed to have a short temper. He decided to just leave after doing absolutely nothing. I would give less than a star if that was possible. Avoid at all costs. Terrible business

Company sent representative to assess our need for a/c repair replacement for a warranty service company. The service person wrote a report to the warranty company that included enough falsehoods for the warranty company to reject our claim. He said that I told him, or he deduced from the condition of our air handler unit that we had have service performed on the unit within the last six months. That is an outright lie. We have not had service performed on the unit. We have had 3 other companies inspect the unit to determine whether it should be repaired or replaced. All agreed it was not serviceable and needed replacement.

Terrible business practices!

Their best plumbing specialist looked at our water heater that had shutdown on the same day. he was able to make replacement order and fitted in record time,Thanks!

I called them and told them I had replaced the thermal whatever in my water heater a couple of years ago and the pilot went out that morning and I couldn't get down there to relight it. I said I knew it was something simple because I'd watched YouTube videos on it and I knew I didn't need a new water heater. I made an appointment but I cancelled it because I didn't wanna pay $75 just for them showing up. Just before the time for the cancelled appointment I got a call from the service technician. He kept trying to tell me I needed a new water heater. I told him my neighbor who has a heating and air conditioning business was already looking at it. Turned out the big red button you have to hold down while you click the pilot lighter button was sticking. My neighbor cleaned it off and wouldn't take a dime for the help.

Great company, I love it

No clear communication of price no matter what I asked, when they finally show up and after hours of work say they can spend a week quoting blowers or use a $1000 blower and replace it for $1500. I paid the $500 deposit and they replaced it (terrible communication, had to harass repeatedly for them to come every day, guy smoked in my attic) with the wrong kind of motor that immediately broke, and so now a week and $500 later and 3 wasted PTO days, I need to hire someone else

The Cool Trust team are a very professional group; they are always available, work with you on pricing, and work to ensure the customer is satisfied.

I hired them to check to seal a leak. The technician, Miguel, arrived and told me the leak was too small to find and he could just pump it fool of Freon and hoped that lasted me the summer. He then proceeded to do a diagnostic and pumped the system full of Freon without me authorizing it, knowing the Freon would be lost. He charged me for the labor and Freon! He never communicated what he would be charging or what work he would be doing. He also didn't use a scale when pumping the Freon and eyeballed it. He even admitted to doing so through text message. I am currently disputing the charges with my credit card company.
This company is very unprofessional and the people you speak to over the phone have indirectly understand and explaining. This is my first home and the first HVAC technicians I went through. I have since then worked with others and they CLEARLY communicate the price BEFORE beginning to work. I had a conversation through text with the technician going to get a resolution and he insulted me instead of attempting to resolve the issue. DO NOT HIRE THEM.

Having two complete AC systems replaced. COOLTRUST guys were honest with evaluating our current units and recommendations for replacements. They offered excellent units at a fair price. I would say they are professional, honest and would recommend them to anyone.

WoW- great company! Person that gave one star was an employee that couldn’t keep up with the commercial crew and had to go. Best crew around

IT’s so great to have drain cleaning professionals here to help you when things go wrong. Thanks!

I watched them work and I know the job was more complicated than they expected when they quoted it, but they stuck to the quote. Fair, honest, dependable quality work. .These guys are fantastic. Recommended!!

Worst customer service skills. Called for a quote, they kept putting me on hold and when I asked if they could help with my water heater he said No! And hung up without a seconds pause. If they take this approach on the phone I could only imagine how their work is…