Reviews of local pros in Katy, Texas

I see a few customers who have given negative reviews, but I do not know who they were using. It surely cannot have been Polar Express. Within the last six months I have had to call them twice for issues with A/C and heating. Neither time did they charge me ANYTHING! Not even after I insisted! The first trip was for a clogged A/C drain line. The technician came out, worked for at least an hour trying to unclog the line. He used supplies/ tools which obviously the company purchased. He was unable to break the clog so he charged me NOTHING! All he asked was that we call them in the future for any issues. That impressed me, so today I had another issue and called them. My furnace would not light and it is getting cold out. I tried to troubleshoot myself, but failed to identify the exact issue. I called this morning and a technician showed up this evening. I explained what I had done, identified what I thought was the problem, and was ready to have repaired any issue it may have been. I honestly thought the gas valve had stopped working; an issue that could have cost upwards of $400-500. However, the technician looked at it, educated me about the system as he troubleshot it, and was able to get it working within 20-30 minutes. As I was walking to get my wallet, the technician told me to save my money and used it towards Thanksgiving! Even though he had fixed the issue, he was honest and very forthcoming about what the problem was. It was a simple loose/ corroded wiring connection. Other A/C and heating companies surely would have exploited the situation and made unnecessary repairs at a significant cost to me. Even with cash in hand ready and willing to pay for his time, he refused. He only asked for a handshake and to call them with any future issues! I am more than impressed with the services I have received from this company. I do not often write reviews, but I have to after this. My wife and children do not have to sleep in the cold tonight; all at zero cost to my family. I will be a lifelong customer after this year. From my experience this company does great work, but more importantly is also HONEST!

Polar Express is class act Company. Very Honest & Professional! They hav assisted our home in our Hottest & Coldest hour. They charge for what you need and don’t over charge like so many. They are very busy and may not always be able to come out within an hour but they always come same day. So

I cannot recommend these guys highly enough. I've been using them for about six years, and they have always done a great job. They are always very responsive, and can usually come out the same day when I have a problem. They even came out on Christmas Day, when I woke up to no heat, AND they only charged me their regular service call fee. They are always very knowledgeable and fix the problem quickly. Their prices are more than reasonable, and they let you know upfront what the price will be, without any unexpected extra charges.

June 2024 Review - their service and technicians continue to provide top notch service at very reasonable prices. I text after hours on Saturday and promptly received a reply from Tre. Kevin came out today, arrived within the scheduled time frame, and repaired the issue in less than 45 mins. They are the best in town!

I'm late in writing this review...Our A/C went out during the peak of last summers heat wave (2023) & I called Polar Express early in the morning, and they squeezed us in for 7 pm. They had multiple delays at still showed up at 11:30 pm, completed the repair, & charged a very reasonable price. I highly recommend Polar Express!!!

They installed a ac new unit and works in my home 9 years ago. This past week, our capacitor went out and they were quick to fix. Days later, same problem but was diagnosed as compressor. They had a guy out to replace it the next day. They are a great local business and would recommend to friends, family and neighbors.

My a/c went out at night and I texted Polar Express to request a service call. They responded even though it was after hours and fit me into their schedule for the next day. Bruce came in the afternoon, found the problem, went back to the office to get the part and showed back up at 8:00 pm to install it and make sure everything was working properly. I was not expecting him to come back that night to ensure we were up and running again but I am so grateful he didn't wait another day. Major kudos to Bruce and Polar Express!!!

I messaged them on 6/30 after 2:00 pm requesting a replacement of our condenser coil. He responded to my text within maybe 30 seconds and had an appointment scheduled for 7/1 to verify the issue. He ended up locating another issue while here. Today, 7/5, he already had a crew out to fix everything in about an hour. His crew was polite, courteous and efficient. I couldn't be more happy with how quickly they responded and got everything done. I will definitely be referring them to all of my family and friends.

Polar Express came out on only hours notice to repair my heater issue while also going out of their way to kindly explain what was happening and how they were fixing it.

Kevin with Polar Express was our tech and was extremely knowledgeable, but also very easy to talk to about the issue.

I am glad to know I have found a great, local service that I will be using for all HVAC needs going forward!

Considerably more expensive than going through Lowe’s for a new a/c system. Lowe’s contractor installed a 16 seer for $6,800 vs polar’s quote for a 14 seer for $7,200. I was also never able to get polar to answer their phone or to text me back about a $500 hook and bait Freon fill I hadn’t requested.

Kevin came out and fixed our heating issue with no problems, and offered a lot of knowledge regarding the issue. This was after another company had come out earlier in the day and tried to have us replace the entire unit. I’m amazed at how some companies try and take advantage of customers. I will only call Polar Express going forward. I appreciate your honesty Kevin.

Express is the motto. When my old 3T Carrier Unit went down on Labor day Weekend! Polar Express was like a first responder. They sent Bruce today, who quickly diagnosed the problem, replaced the capacitor in record time and put us back to battling the Texas hot summer knowing we can count on them 24/7.

Hands down the best!!! Right after hurricane Beryl on main floor a/c stopped working. Contacted one company and they said the coils were leaking and cost to replace $3600. Decided to get a second opinion and just fix it came out. Paid the $89, he check thermostat and power, both working then went outside and said “ you right it’s not working properly, I need to diagnose the issue”. He want close to $600 to diagnose the issue. So basically the $89 I paid for for him to come to my house and confirm what I already knew. Told him no thanks, not paying that! Called Polar express, Bruce explained everything, how the test equipment even showed me the llama on the outside unit. Then I asked him to check upstairs because another company said they found a leak upstairs. When we went into the attic he noticed the unit still had tape on it and that the other company couldn’t have tested the unit without removing it. Bruce removed the tape tested it and no leak! Polar came through and saved me from spending money on unnecessary repairs cost and setting up my system to work better than ever before. I can’t thank them enough. An honest company with great employees that do the job right the first time!! Thanks Bruce you are the absolute best!!!

We have been using Polar Express pretty much since their inception. They are wonderful to work with and we wouldn't trust anyone else.

I would rate Polar Express 6 stars if I could...EXCELLENT company and very honest which is something rare in our current timeline.

Bruce did an exceptional job and was kind, courteous, professional, and honest. I cannot say enough how much I recommend this company and it is by far the best AC company I have done business with in my 52 years in the area.

I had them fix an ac problem which they had to correct a drainage issue but it turns out they didn’t connect it correctly which caused a leak on my ceiling. I told them what happened and wanted my contractor to replace the drywall, texture, and paint. They said to call back when the work was done so that I can be compensated and they never called me back when I called.

Just a text, answered straight away, gave me tips to try, fixed the furnace by text!
What a service!
Will recommend to everyone!
Thank you

No fee just advice

Anything in the future I am going here

Trust.

These guys are the absolute best!! Been using them for years and they are great. The NEVER try to sell me something I don’t need- never! If you don’t use Polar Express- you are missing out!!

Garrett showed up at our door in (NO JOKE) 5 minutes.
We had to call in on a Sunday and fortunately he had just finished up a call nearby. My wife has worked with Polar Express as a homeowner for 10 years. Ben, is an excellent owner. Garrett is so good he was here and had cold air coming out within 15 minutes. Thank you!

Great local company with good customer service. My tech Ryan explained every step of the repair and gave me options based on my budget. Fast response time, techs are on call over the weekend (which is when everything seems to go wrong for me).
I highly recommend polar express for any ac tuning and repair work. They are my go-to ac & heating repair service.

They are the definition of a technician. Not a silver tongued salesman. I am naive about about ac units and they have NEVER taken advantage of me with emotional urgency to up sell new products. DOUBLE RECOMMEND.

I called this morning with a question regarding some issue with my AC system and some repaired suggested by a company sent by my home warranty. Ben answered the phone and spent some time answering the questions I had. Great customer service, I will definitively call them when my home warranty expires.

Updated 10/2018: had to call as one of my unit stop cooling. Got a prompt call back from Bruce and he showed up as scheduled that evening. After running some diagnostic, Bruce called me to explain what could be the problem. He even offered several options to fix the issue. Since I already had the part, he told me to go ahead and change it when I got home and call him back if I still had any problem. After a few minutes I received a call from Bruce, he had found a broken wire, fixed it and told me that the issue was fixed. Best of all since he was an easy fix, he refused to charge me despite spending time finding the issue and speaking with me on the phone since I was at work. This is the best customer service I have received ever. Please do not hesitate to call them and support a local company that really cares about their costumers.

Update 01/14/2022
Decided to update the outside AC unit due to age and poor performance. Bruce came by, gave me a quote, explained to me my options with no pressure at all. Price was great and I got the unit installed back in December. Unit looks awesome, installation looks professional and it performs as expected. From previous experience with this company I know my family and I are in good hands if anything happen.