Tree reviews in Katy, Texas

I used an Online source to find a tree removal service locally. Shortly after putting in a request I was contacted by Sergio with On Point Tree Service. Sergio was attentive, professional ,friendly, and helpful in meeting my tree cutting/removal needs. After presenting me with a competitive and fair bid I gave him the job after receiving several.He came out the morning he said he would and professionally and efficiently did exactly what he said he would do. His team was professional and skilled and did an exceptional job with the tree cutting as well the disposal and clean up! If your goal is to find a skilled crew for tree removal etc. at a reasonable and fair rate look no further as you will only be wasting your VALUABLE time. ON Point is who I will recommend to my family and friends and anyone else I hear looking for this type of service. Sergio is the reason I chose On Point ,once you use this company for your trees…you to will understand their name says it ALL !!!

J. Zak

Did not live up to my expectations . Left limb stobs protruding from the truck about 4 to 6 " all around my tree . Not very professional in my opinion. I see trees that have been tried and everything is flush with the limb AND LOOKS GOOD ..

Today 10/9/2024 is the fourth or fifth time I hired the company and unfortunately I must downgrade my review. I referred the service to the neighbor behind me to remove the tree. I would share half of the cost as a large branch of the tree was already reached above my back yard. The negotiated price was $800which included cutting down the tree and removing the debris and for $50 more they would trim another neighbor’s branch. When the workers came to the neighbor’s house, they complained about not being able to remove the debris through the garage as door to the garage was too narrow, which was an incorrect assessment, and the house doesn’t have gate to the back yard. They ended up throwing the branch over the fence to the other neighbor’s yard. They complained , saying it was taking them more time. They would charge an additional $200 for trimming the other tree branch. That’s not what we negotiated. Therefore, I asked them not to trim the other neighbor’s tree. After work was done, the workers demanded cash even though I paid via Zelle in the past. I asked them to wait for me while I return home to get cash and would return in 10 minutes. While I was home counting the cash, the door bell rang; the four workers had followed me home instead of waiting for me at the neighbor’s house.! I had problem communicating with them using my broken Spanish, so one of the workers called Bryan. I said I will pay them as soon as I see the receipt but he insisted the receipt will be sent to me later. I disagreed as I needed the receipt to give to my neighbor. I couldn’t fully trust them as they had already tried to increase the price. What happens if they later claim I didn’t pay them? Where was my proof ? We couldn’t come to an agreement over the phone so I hung up the phone, went back into the house and locked the door as I did not want to be outside with four men. In a few minutes Bryan called, threatening to dump all debris on the driveway. I contemplated calling the police but decided against as I didn’t want to ruin the workers’ livelihoods. I gave them the money to de-escalate but also recorded the activity . Had they followed through with Bryan’s threat, I would have called 911.

I didn’t like the fact that they followed me home after I told them that I would be back in 10 minutes. I felt uncomfortable in their presence with no one else around . In addition, I wanted either pay them in front of my neighbor or have a receipt to prove that I paid them.

Bryon claimed that they were late to another appointment. I wasn’t responsible for their schedule. Don’t blame the customer.

The company needs to treat its customers better, especially the return customers. I had written a review and gave the company 5 ⭐️ about 1 1/2 years ago. I now down grade the service to 2 ⭐️ as the workers didn’t honor part of the deal, and Bryan never told me I needed to pay them cash even though I paid via Zelle in the past. I never owed him or his workers any money and I tipped them in the past to show my appreciation for their hard work. I was ready to tip them before the situation turned hostile. Furthermore , making threat over a receipt created an acrimonious situation. Without a doubt I would have called the police had they dumped the debris on the driveway

Last April 10th we had a strong storm that broke some branches of one of the trees in our backyard, some of them falling on the roof. Some other branches suffered cracks that threatened to fall, some on neighbor’s property. We started asking for quotes to different tree service companies, and we decided for On Point Tree Service, based on the reviews they have on Google and Nextdoor, the most reasonable quote, and it was key the personal service and detailed explanation provided by Benito Flores, the representative agent assigned to the project.

Benito Flores was extremely professional and communicative at all times, explaining in detail the scope of the work and tasks to be performed. Benito Flores and the team at On Point Tree Service met and exceeded expectations regarding the tree removal, so we highly recommend them.

These folks were so easy and professional to work with, from the beginning quote to the final clean-up. They were very fair and reasonably priced. They did an outstanding job and went beyond my expectations. I'd give them 10 stars if I could. If you need any of their services, use this business you will not be disappointed with the workmanship or their price.

I wish I had the same experience that others had with this company, but unfortunately I did not. After receiving a few quotes from other companies, I decided to choose On Point Tree Service for tree removal and replacement. The communication was horrible! I continously had to call them for 2 weeks straight after confirmation of service and pricing. So finally the day of service they did not come in the morning as scheduled so i called them around 2 pm and the receptionist was like 'Oh I thought they already came out. Let me try to call them now.' I understand the weather was questionable that day, but at least have enough decency to call and let me know you can't come and let's reschedule. I called them 3 more times and they kept giving me the run around. At that point I was over the lack of communication and professionalism.

Please be warned ..

Pros: insured & competitive cost
Cons: not punctual, terrible communication, unprofessional, disrespectful & takes no accountability.

We submitted an inquiry for one oak tree to be removed and the other oak tree in my back yard to be trimmed. They sent an approval for one of the cheapest quotes I had received and I approved (without talking to anyone in person of my vision) and they showed up, all within 24 hours. I made it very clear in THREE separate emails (to the owner) that I didn’t want anyone to touch my tree that needed trimmed until I could show someone what I envisioned, since I had yet to show anyone; I had seen pictures of their work and I wanted a different look with less taken off than their normal work that’s been done- I had a specific vision I wanted to see carried through. They showed up an hour early while I was in the middle of an appointment that I couldn’t get out of that the owner had known about; we had talked that morning about a timeline as well. This was fine, I previously mentioned via email that the tree being taken down could be done without my presence, if needed. It all took a turn for the worst when I started watching them hack off huge limbs of my other tree before I arrived home. Through panic & disbelief, I called everyone I could to try to get them to stop. It took someone having to drive over there to get them to stop and wait for me. Long story short, I showed up and my tree had been butchered (in my eyes- which is pretty important, if you ask me). I immediately called the owner and he had known and showed zero sympathy and blamed the workers entirely. He took zero accountability, didn’t even think to reach out to me to begin with and failed to apologize; he outright could care less. This made me more upset than I already was. I told the owner I wanted a discount or replacement of my tree. He didn’t seem to mind a discount and said the guys working would be paying out of their pocket for what I didn’t..?!

My husband asked the workers to take down the VERY small palm on the side of our house and the guy onsite let me know; this was the least they could do? Benito (on site manager?) was apologetic but also claimed they were not told about the back tree needing approval, so in the end someone was a liar and I HATE liars.. they offered to trim my front bushes but I did not allow; I didn’t want them butchering anything else honestly.

When it came time to pay, we were literally harassed for 24 hours getting several calls, texts, voicemails about wanting payment but I had yet to receive an updated invoice. When I reached out, the owner mentioned the workers did extra work so we basically should pay the agreed amount?!? I’m sorry, they took 90 seconds to remove a 4 foot tree(didn’t even grind the stump!) and I’m expected to pay full price after wrongful damage and emotional/mental anguish??? The owner then had THE AUDACITY to question our integrity because I still expected a discount and told me ‘to pay what I thought was fair’. I ended up paying 75% which I think is MORE than fair even after being blatantly disrespected by the worst customer service I have EVER received.

If you have a small job, sure go with these guys. If you care about your garden & yard, please find someone else. “You get what you pay for” ..

oh & let’s not forget their solution : ‘it’ll grow back’ .. the damage they caused will take years to regrow 🤢

Response to review : my husband works Monday - Friday 7a-7p. He was NEVER present. I had contractors doing tile in my house, maybe you were mistaken. The invoice was paid to what I thought was fair which was 75% of original invoice. Stop making excuses and grow some balls. Oh and get your facts straight. I said my appointment was from 11-2 and they showed up at 1pm.. smdh. I’ve got all receipts and emails for proof, you only tell lies.

Great experience with this company. We got a few quotes before going with them and they were the best price. They removed a large oak tree in the corner of our backyard that was right against the house, our fence and our neighbors house. No damage and they were careful. Insurance was included just in case damage occurred. They made it so the stump would not show above the ground and cleaned up everything nicely afterwards. It took them most of the day. You can't even tell there was a huge tree there in the first place! Highly recommend.

Jonathan is very responsive and follow-up concerns. The crew worked carefully and cleaned up all the debri.
My only issue was that I just didn’t know when the crew was going to show up.

I called them on a Friday afternoon and after the free estimate, they arranged to have a crew there later that afternoon to take the tree down. The stump removal happened the next day. While I'm pleased with the service, I'm not pleased with them not cleaning up the mess. I had to manually bag all of the debris left from the stump grinding and it's still all over my yard. Charlie was very responsive and very helpful. With Texas heat, having help cleaning up their mess would have been preferred.

Absolutely a refreshing experience. We contacted this company in the evening and the next morning their crew arrived and cut down the parts of the tree that we had requested with excellent precision. Nothing damaged and clean up was amazing! This company is by practice customer focused and share an extreme commitment to excellence that is displayed from first contact to finished job! I highly recommend this team and will contact them for all of our tree, fence and landscaping work in the future.

I gotta say they were top notch. Great service very professional and competitive prices. I used them for 2 tree removals and 1 stump. They did a great same day job and clean up, it was as if the trees were never there. They did such a great job that I had them re-sod my front yard. The grass was straight from the farm as fresh as it could be, really green and healthy. Would definitely recommend them to anyone and would definitely use again.

These guys took out a very large tree that was threatening to fall onto a neighbor’s house. The team showed up on time, did a phenomenal job for a fair price. I wouldn’t recommend anyone else. 100%

This is the second time (June 2024) we have used On Point for trimming our large red and live oak trees in the last 4 years. Our initial contact was Ryan. Good work at a fair price - trees cleaned out and nicely trimmed as we wanted. The crew cut and trimmed additional branches and limbs that we requested. Crew was on time and worked efficiently. Our trees look much better and should be ready for hurricane season (high winds). Will use again next time.

I used On Point Tree Services when I moved into my house 4 years ago to trim four trees. I thought they were fairly priced and did a good job. I recommended them to my neighbors to use. They came back out last year and gave me an estimate to trim the same four trees that need minimal trimming and was quoted a price more than 300% more than I paid 4 years ago. I believe they are price gouging since many people are in need of trimming after the recent hurricane. Unfortunately, I will not be using or recommending them again.

A great experience all around! It started with a very quick and free estimate, which we were very pleased with due to how expensive we heard it may be with other companies. Jim came and gave us a great price and exceptional customer service. He’s very personable, and very knowledgeable, which put our mind at ease with having to take down two huge trees. It seems like a huge job for us, but for them it was a piece of cake.

We are SO satisfied with the work they did on our two huge trees that needed cut down. One of the trees was very challenging, as it was hanging over our neighborhood lake and our fence, and they had it down within minutes like magic! They avoided any damage to our property, our neighborhood’s, or our neighbors. They took down these two huge trees within minutes, absolute professionals! We even had a huge tree that had already fallen that needed chopped up, and they accommodated, helping us chop that into more manageable pieces while they were here.

If I could give more than 5 stars I would— I will definitely be recommending to people in the future!

I was very pleased with the service of trimming and clean up that war performed.

Working with this team was a pleasure! The process of getting a quote was easy, and they could come the next day! They removed 8 trees and trimmed every other tree on our property in a very professional manner. The project was finished a day early, and everything was pretty well cleaned up. They listened well to our instructions and even did some bonus work like putting a burn pile through the chipper for us. We had a couple of trees close to power lines, and they did an expert and safe job removing them. All the stumps were ground well, too. I'll definitely have them back again for any future tree work!

Charli and his crew came out and removed 4 trees (stumps grinded) topped off about six with removal. They were incredible they worked extremely fast and were in and out in a day. The crew was extremely professional and ran like a well oiled machine. Will definitely be giving them a call back!

I had several dead tree limbs rough 40 feet high hanging over my driveway that were about to fall in my car. I used the Thumbtack App and got connected with Osvaldo from On Point Tree Service. Osvaldo was able to show up within two hours give me a Free Estimate and quote. His team showed up the next day and took care of my problem. They provided excellent service, and it really helped address my issue of these trees potentially falling on my car and causing damage. Highly Recommend On Point Tree Service.

Bryan came out to provide me with a free estimate got his crew and got job done fast and great work highly-rated and recommended