HVAC reviews in Krum, Texas

Colby was wonderful! Prompt, courteous, efficient, and took care of the problem in less than 30 minutes. My AC went out earlier in the day and I called my usual company. They could not get out here until the next day in late afternoon. Precision came out that same day with only an hour's notice. They will be my new "go to" AC repair company! Thanks, Colby and staff for taking care of me ASAP. Linda Hastings

Precision home was fabulous. They spent the entire day at my property, fixing a problem that another company created, and bringing both of my hot water heaters up to Code. Highly recommend for their professionalism, price point, and product.

*edited on 4/28/2025** to add pictures that show the copper connection literally melted down due to the horrible installation from Precision Comfort as well as installing the wrong components ! no wonder why the copper completely melted! Absolutely one of the most absent-minded, boneheaded, obvious mistakes you could make. I only noticed due to the smell of burning metal and smoke. This installation could of burned my house down, god forbid with my kids inside.

Used this contractor to come and diagnose my issue. They had to return multiple times over the course of a few days to finally replace the condenser in my outdoor AC unit. The condenser they installed was done improperly, causing the connections/fittings to not fit properly. This caused my AC unit to turn into a block of ice in the middle of hot Texas weather. The fittings/connections from the condenser to the air handler was the wrong type, so they had to come back again.
-- An analogy would be, if this was a mechanic shop and they were working on a Ford Truck, yet the manufacturer sent in a Volkswagen engine, rather than talking to the manufacturer to get the correct part sent, they just forcefully installed the Volkswagen engine into a different make/model of a car just to get the job done. This approached ended up causing more problems, money, and time wasted for all parties involved. A little due diligence can go a long way.

When they returned, they told me the service visit was free of charge as it was their fault. Upon completing their visit, they had me pay $300 for the visit, even though they EXPLICITLY told me that it was a free service/diagnostic visit since the problem was never originally fixed, AND it was their fault. Normally, before any work gets done, the business tells you about the costs involved and has you sign off on it before they begin the work. This was not the case. They shocked me with a $300 bill that i had to retroactively get removed. More effort and time wasted on my end.

This still did not fix the issue. After paying $1500 to Precision Comfort Home Services, my issue was still not resolved. After calling them back and explaining the situation, they then discovered the "real" problem about it being a leak within some piping. That would of been great to know prior to spending hours of my time and not to mention a great deal of money ($1500).

When i asked what it would cost to actually fix my REAL PROBLEM, they quoted me again. I responded that I would shop around for a cheaper price, and found many other businesses willing to do the work for 15-25% less of what they quoted me. I asked if they could match the quote and was told "good luck".

i am of the personal opinion that this is not how customer service should be handled. Mistakes happen, of course. But when it comes to my HOME and THOUSDANDS of dollars, I want to make sure i am giving my money to people who actually give a shit.

Then, the audacity of the owner to text a customer passive aggressive threats at 11:00pm at night because he doesn't agree with a google review. Bad reviews happen from bad jobs. This is one of them. Get used to it and stop harassing customers late at night.

Ryan Mudd the technician was wonderful and polite. I can't say the same for the rest of the team.

I do not recommend this company at all.

Edit: the screen shots maybe out of order but just look at the timestamps and it will tell you the whole story.

⭐⭐⭐⭐⭐
Precision Comfort Home Services has been my go to HVAC company for several of my remodels. They’ve done three houses for me now and always do quality work at a fair price. They’re honest, transparent, and never try to overcharge. I really like that they take before and after photos so you can actually see what was fixed. They got the AC running perfectly on my latest project and made the whole process smooth and easy. Definitely recommend them.

He was great. Found the problem quickly. Replaced part and my heater is better than it has in years.
Would definitely add them to my contact list and refer them to friends
Thank you

3 people from Precision were involved in my claim. Dena who made the appt was very helpful and solution oriented. She had the sense of urgency that my situation required.
Mark the plumber was amazing. He explained in detail what the issue was. He was extremely thorough and took preventative measures to avoid further damage prior to the repair, then made sure that we could function to some degree prior to the parts being ordered. He is very likeable and pleasant. Highly recommend him for the work.
James the owner called me personally to answer any questions that I had and to explain the service that they would provide. He is also very detailed and helpful.
I highly recommend Precision Comfort Home Services!

We needed a simple job with the grill hose to be move from one sideof the pillar to the other side, Mark Sanchez came by and did really good job, I am happy we found this company because the majority want to charge just to come by to give us a diagnostic plus whatever they do, precision comfort came to give the estimate for FREE and they are the best price by far out 8 different companies that I talked too.
Thanks precision comfort, keep up the great job and the honesty......

Precision comfort home are wonderful to work with. Mark, their technician did an outstanding job not just fixing the immediate issue of pipe leaking but had enough foresight to check the “T” where it connected. Complete Drain line was replaced, faucet replaced and looks/ works like new again. Before and after.

Quick, responsive and efficient - especially helpful when it's a Sunday morning call!!

Garin went beyond and changed a smoke alarm battery we can’t reach.

Quick service. Knowledgable technician. Fair price.

They showed up quick and as promised. They were thorough and addressed all my questions. A pleasure to do business with.

These guys are great. They are honest, great at communicating, and quick to get to my house.

Service tech did a great job. Now we have cool air again. Yes!

Absolutely great service! Kanon went above and beyond, remembering details and keeping us updated. Excellent service and communication.

Excellent service by knowledgeable people at a reasonable price. Comfort Conditioning has a place in my phone's contacts now.

Initial service as a new member. Great communication, great pricing, over-delivered.

Amazing service! They were able to come quickly to our rescue to fix our AC so that our kids and pets can avoid the Texas heat! Thank you for your assistance!

Installed a new system in my home. On time, great communication and clean. They were respectful and great to deal with. Will use again

Great service explained everything to my satisfaction.
Provided options to resolve the issues.

Showed up on time and very friendly.

Keep up the great work.

The team at comfort conditioning always get mine and my clients systems taken care of ...
Professional and honest!!!