All reviews for Comfort Masters Heating & Air Conditioning

I reached out this morning with some questions about my furnace and the repairs suggested by a company my home warranty sent. Donald answered the phone and took the time to explain everything clearly, helping me understand what was going on. The customer service was excellent, and I plan to call them again once my home warranty is finished. Later, I had an issue where my furnace stopped working properly. I received a quick call back from Kingston, and he arrived right on time that evening. Kingston did a full diagnostic and then called me to discuss possible causes for the problem. He offered several different ways to fix it. Since I already had the replacement part at home, Kingston suggested I try swapping it out myself and told me to call if I still had trouble. Shortly after, Kingston discovered a broken wire, repaired it, and let me know that everything was working again. The best part was that since it was a quick fix, he didn’t even charge me, even though he spent time troubleshooting and talking me through everything while I was at work. I’ve never had better customer service. Recently, I decided to upgrade my furnace due to its age and declining performance. Kingston came over, gave me a fair quote, and walked me through my options with no pressure. The price was great, and the new unit was installed professionally. Everything looks and works just as it should. Based on my past experiences, I feel confident knowing my family is taken care of if anything comes up. If you’re in Lakeway and need furnace repairs or installation, I definitely recommend calling this company. They truly care about their customers.

when our heater stopped working over the weekend, we called comfort masters heating & air conditioning for help. their prices were better than other companies i checked with. our technician, jack, came out quickly and acted very professionally. it turned out the heater motor needed to be replaced, and jack installed a new one right away. unfortunately, the new part was faulty, so i called back later that day. jack got in touch with me and helped troubleshoot the problem over the phone, and we managed to get the heat working enough to keep us comfortable for the night. he came back the next morning with another part and made sure everything was running perfectly. the whole team was very friendly and really cared about making sure our heater was fixed as fast as possible, especially since texas can get pretty hot or cold depending on the season. the person who answered the phone was kind and understood how important it was for us to get our heater working. jack did a great job explaining everything and making sure we were comfortable the whole time. i highly recommend this company to anyone who needs heater repair. they turned a stressful situation into a great experience with their fast and caring service. two big thumbs up!

I had an excellent experience with the heater repair service. One of my units stopped blowing warm air, so I called for help. The technician, Kingston, came out thinking it would just be a quick part swap, but he found a bigger problem—a part had seized up inside the system. Fixing it the usual way could have cost around $3,000 to $4,000, which didn’t make sense for my older heater since a new one isn’t much more. Kingston noticed I was worried about the cost, so he spent extra time working on it. Even though he couldn’t do a full repair right then, he got my heater working for now and gave me helpful tips to keep it running until I’m ready for a bigger fix. He really went above and beyond to help me out and gave me peace of mind while I save up for a new system. Great service and very professional!

i had an a/c service call because my air conditioner was running a lot, and i thought maybe the damper in my basement was stuck open. i’ve called this company in lakeway a few times before, and kingston was the technician this time. he arrived on time, was professional, and took the time to explain how my hvac system works. he even showed me how to clean my compressor on my own, which was really helpful. kingston checked everything and said the system is working within its limits, but it’s short cycling because it’s a single stage unit and only has one zone, so it’s pushing too much air during the really hot texas days. he said everything is still okay, but if i want to fix the short cycling, i’d need to upgrade to a new furnace and compressor. i would definitely recommend this company for hvac services in lakeway, and all their techs have been great.

my air conditioner wasn’t cooling well because the coil had a slow leak and it needed more freon. i reached out to comfort masters heating & air conditioning, and jack came to my home within a couple of hours. he quickly fixed the problem and recharged the system, so my ac started blowing cold air again. i really appreciated the fast response, fair pricing, and how jack took the time to explain the repair process and share helpful ac tips. if you need ac repair or have any air conditioning issues, i highly recommend this company—you’ll be glad you called!

After dealing with ongoing health problems from mold in our home, we decided it was finally time to replace our old heater. We had already gotten a few quotes from other places, so i was nervous about getting another sales pitch when jack from Comfort Masters Heating & Air Conditioning came to our house. I expected we wouldn't be able to afford what he recommended, but jack was very genuine and focused on helping us find the right solution for our needs. you could tell he cared about our situation, not just making a sale. The price wasn't the lowest we got, but jack worked with his manager to make it fit our budget, which i really appreciated. It made me feel like we could trust them, especially since our family's health was involved. What really stood out to me was that we didn't have to pay for the heater repair and installation until the whole job was finished—none of the other companies gave us that option. That showed a lot of confidence in their work! The installation crew arrived right on time, and they finished replacing our whole heating system in just one day. They left everything neat and working perfectly, and now our home feels much safer and more comfortable. My husband and i are very happy we chose them for our heater replacement, and we'd definitely recommend them to anyone needing heater repair or installation.

When my heater stopped working upstairs right before I was expecting guests for the week, I was really worried since it’s the part of the house that needs to stay comfortable. I called a local heating repair company in Lakeway, and they sent someone out the same day. Miles, the technician, spent hours checking out the system and only charged me for the diagnostic visit. He managed to get the heater running again and explained that the unit was very old and probably wouldn’t last much longer. He was thorough and took the time to answer all my questions, making sure I understood everything about the heater’s condition. They scheduled a new installation for the following day. Jack came out after hours to go over my options for a new unit and gave me a great price on the replacement. Both Miles and Jack were professional, knowledgeable, and provided excellent customer service throughout the whole process. My experience with this heating repair team in Lakeway was fantastic, and I would highly recommend them to anyone needing heater repairs or a new system.

jack was very friendly and really knew his stuff about hvac systems. i had a few other companies come out for a problem, and they all said i needed a brand new furnace, which would have cost a lot of money. plus, they told me there was a carbon monoxide issue and shut off my unit, even though it was super hot outside and i needed my ac working. jack came quickly for an emergency call, checked everything, and found there was no carbon monoxide issue at all. he figured out that it was just a reset button that needed to be replaced. jack was honest, finished the repair in just a few hours, and had my hvac system cooling again. the other companies just wanted to sell me an expensive new system i didn't need. i'd definitely recommend comfort masters heating & air conditioning if you need help with your heating or cooling.

i reached out to comfort masters heating & air conditioning after seeing their strong online reviews. miles came by to give us a quote for replacing our 22-year-old heat pump, and the price was very reasonable. the installation team arrived right on schedule and handled the job with professionalism and efficiency. everything was completed quickly, so my wife and i were able to get to our afternoon appointments without any stress. from now on, we’ll be using them for all our hvac needs and will definitely recommend their services to friends and family.

I found a local heater repair company online, and I’m really happy I did! I called them in the evening about my heater not working properly, and within 10 minutes, Kingston showed up at my door. That kind of quick service was impressive! He took the time to explain what was wrong with my heater and how he fixed the problem. I decided to sign up for their maintenance plan because I feel confident trusting them with any future heater repairs. Kingston was clear about the costs and made sure I understood how the maintenance plan works. If you’re looking for honest and reliable heater repair, I highly recommend giving them a call.

They showed up the same day I called for AC repair, even arriving earlier than expected. Kingston was very helpful, finishing the job quickly and offering some good tips on how to keep my AC unit clean in the future. The price for the service was fair, which I really appreciated. I needed help again for another AC issue, and they continued to impress me with their reliability and honesty. Kingston was careful, polite, and made sure everything was cleaned up when he finished. I’ll definitely be using their services for all my air conditioning needs from now on, especially with the Texas heat! Highly recommend.

we’ve always relied on comfort masters heating & air conditioning for our home hvac needs and have been pleased every time. when our thermostat stopped working, miles came out and replaced it quickly at no extra cost. later, when we needed a heating system set up in our new building in lakeway, kingston gave us helpful advice and explained the different hvac options for the space. we chose a ductless unit, and it’s working great. communication was clear throughout the process, which we really valued. highly recommend for anyone needing heating and air services in texas!

We can’t say enough good things about Comfort Masters Heating & Air Conditioning. Our condominium in Lakeway lost heat from our boiler, which left us without warmth for days. We tried several other heater repair companies, but none could figure out what was wrong. It was a stressful time for everyone in the building. Finally, we reached out and spoke with Kingston, who was both caring and determined to help. Kingston came out the next day and got right to work. In just a few hours, he found the problem and had the heat running again. He didn’t stop searching until he found the issue. Kingston was friendly, professional, knowledgeable, and easy to work with throughout the process. Since then, he has also installed our new water heater, and the service was fantastic as always. We are so grateful to have someone reliable for all our heater repair needs.

Jack and Kingston have handled all my AC repair and service needs for years now, and I only wish I had found them sooner! I’ve recommended them to many friends and clients. A while back, they installed a brand new AC system for me, and they continue to take care of all my regular maintenance. Today, Jack came out quickly to get my upstairs split unit working again, and I really appreciated how fast he responded. They’re always professional, great at keeping me updated, and their work is top-notch. Their prices are fair, and it’s always a pleasure to work with them. Highly recommend for any air conditioning needs, especially in this Texas heat!

I heard about this HVAC company through my parents, who were very impressed with their expertise. Since moving into my home in Lakeway, I've relied on them for all my heating and air conditioning needs. They are always on time and handle every job with professionalism. Whenever I've needed repairs or routine maintenance on my AC system, they've explained my options clearly and given helpful advice. Even during urgent situations, I felt like they genuinely cared and made sure I was comfortable in the hot Texas weather. They always follow up on their work and respond quickly whenever I reach out. I highly recommend this team to anyone looking for quality HVAC service and attentive customer care.

comfort masters heating & air conditioning has handled my heater repairs and system maintenance for many years. they've helped me with upgrades, fixed any heating issues, and done regular tune-ups to keep everything running well. i always find them reliable and knowledgeable about my heating system, and they are friendly too. today, donald came out for my scheduled heater maintenance. he has visited several times before and is always careful and thorough, making sure both my main heating unit and my workshop mini-split are working right. he always does a great job.

If you’re searching for the best furnace repair company, your search ends here. After being with another provider for over 15 years, I decided to switch because they kept rescheduling my furnace repair. I called Comfort Masters Heating & Air Conditioning and spoke with Kingston at the front desk. Kingston was incredibly professional, very friendly, and truly understands customer service. He patiently answered all my questions and explained their process for furnace repairs and installations. Kingston coordinated with Jack, who came to my home the same day to assess my furnace. He made sure my heating system was working properly, which is so important in this Texas heat. The pricing was very fair, and I felt like they really cared about my needs rather than just making a sale. The next day, Jack dropped off the equipment, and his crew arrived within 30 minutes. They installed a new, efficient furnace and made sure everything was set up perfectly. Unlike my previous company, who tried to push a whole new system on me for a huge amount, Jack was honest and told me that my air conditioning still had several good years left. I appreciated the honesty and straightforward advice. When the crew arrived, Donald made sure I was comfortable while they worked, even bringing me a fan for my home office to keep me cool during the repair. The team worked hard, handled the Texas heat without complaint, moved the new unit to a better spot, and even installed a new breaker box. They cleaned everything up and left my space looking neat. Now my home feels cool and comfortable with clean, crisp air. I am now part of their maintenance plan to keep my system running smoothly. If you want trustworthy furnace repair and friendly, professional service, I highly recommend giving them a call!

absolutely fantastic furnace repair service deserves recognition. we want to highlight the outstanding job we received when our furnace suddenly stopped working. we called late on a friday evening, not sure if anyone would answer, but right away a helpful lady picked up and assured us that someone would come out. true to her word, miles came over soon after, was super friendly, and worked hard well into the evening to get our furnace running again. we were really impressed with how quickly and professionally everything was handled, especially on such short notice. we are very grateful for the fast response and excellent work. we highly recommend their furnace repair service to everyone.

I found this HVAC company online while looking for someone local to help with my air conditioning in Lakeway. Miles came out quickly to check my system and did a thorough inspection. He explained that my condenser and coil were both very old and one even had a leak that couldn’t be repaired, so he recommended replacing the whole unit. Miles offered clear options, and I decided to go with his suggestions. Now I have a brand new AC unit, and it’s working perfectly, keeping my house cool even on the hottest Texas days. Miles and the whole crew were professional, friendly, and very knowledgeable. I really appreciate how honest Miles was—he explained everything in simple terms and gave me the best price compared to several other companies I contacted. I’m very happy with the service and workmanship, and I’ll definitely call them again for any HVAC needs. If you need help with your AC or heating in Lakeway, I highly recommend giving them a call!

When my heater stopped working late in the evening, I called for help after hours and got a call back in just 20 minutes. Not long after, Kingston arrived at my home. He was friendly, respectful, and really cared about getting my heat back on. Kingston quickly found the problem with my furnace and made sure everything was running smoothly before he left. He also patiently answered all my questions and never seemed rushed. I was relieved that he fixed the issue at a fair price, even though it was an emergency. I used to go with another company, but they couldn’t help me right away, even though they say they offer emergency service. Now, I’ll be using this company for all my heater repair needs and highly recommend asking for Kingston if you need help. Thanks to him, my home is warm and comfortable again!

A couple of years back, we needed help with our air conditioner in Lakeway because it was making strange noises and just wasn’t cooling like it should. We decided to try out Comfort Masters Heating & Air Conditioning. Kingston called us right away, explained our options clearly, and let us decide what worked best for our home. The team came out and within just a few hours, we had a brand new AC unit installed. Financing was simple, which made everything stress-free. Kingston made sure we understood every step of the process. While they were there, the technicians pointed out that our old furnace was on its last legs too. So, not long after, we called Kingston again to replace the furnace. Once more, he helped us pick the right one, and within a week the installation was done. The new system works so much better and keeps us comfortable even during the hottest Texas days. We’re really grateful we didn’t have to wait long, especially with the heat wave coming. We’re happy and staying cool!