All reviews for West Austin Air Conditioning

Excellent experience with Caleb and his installers, Daniel and Enrique. They quickly diagnosed my problem, and replaced the broken parts in my HVAC system. Highly recommend!

We had Caleb and team replace an AC unit earlier this spring. Once the temps came up, the drain became clogged and the unit was inoperable. Caleb came out the afternoon that we called and took care of the problem without charge. We appreciate the attitude and quick response. Don't hesitate to reach out.

Update: Same issue came up last weekend. They were here Mon afternoon and resolved the issue quickly. They also replaced one of the components that was questionable. No charge as part of the install completed in the spring.

Update: Bryan was here again today for the same issue. After looking closely at the issue, I can see why the problem has come back. I believe Bryan has resolved it this time. We'll report back.

West Austin Air is a local company we have used since 2014. They respond quickly and do a great job. Caleb and his team are friendly and experienced. I highly recommend using them.

Top notch customer service. I needed the dryer vent cleaned out and they came out almost immediately. Bryan Blair was my tech and he was great. As is typically the case it wasn’t as straight forward as it could have been and he went above and beyond to help out. Highly recommend. I will also now give them some HVAC work on some of my properties. Top Notch

Caleb and his team did an outstanding job installing our mini-split system. They were professional, efficient, and kept us informed throughout the process. The communication was excellent, and the quality of their work exceeded our expectations. We’re very happy with the results and highly recommend them!

Caleb is so nice and tidy and professional! Thank you for the extra customer service!

Absolute Bait & Switch operation.

Caleb offered a low price on a mini split unit for the upstairs so I went with it. I set up an appointment and paid a 50% deposit. Then, on the DAY BEFORE they were scheduled to install it, and after I had paid over $10k in a deposit for the minisplit, another unit, and some other work, they send me a text saying that the 2024 mini split I contracted and paid for was no longer available, and that they were going to install a 2022 unit instead--for the same price!--plus they told me that the 2022 wouldn't even qualify for a $2k tax credit!

When I objected and asked at least that the price be adjusted they refused, and then they refused to return my deposit! Then they canceled the rest of the job (install a 2 ton unit downstairs) ONE HOUR before they were scheduled to arrive. It felt as though they were trying to bully me. Only after I called my CC company to initiate a dispute and then threatened legal action did they refund my deposit. Absolutely unbelievable.

I thought by going with a smaller company I could save money but I barely dodged a very expensive bullet.

These guys send unlicensed subcontractors to do the work (their own sub told me they weren’t licensed to do ac work), few days after they worked on my ac unit it stopped working. It was a weekend so had to call someone else to diagnose the issue and try to get my ac operational. Come to find out the wiring in the area they worked on had experienced some serious arcing and had completely burnt. Called and texted photos to West Austin but they clearly don’t care about the extremely dangerous situation their sub caused or even bothering to return my calls and messages.