HVAC reviews in Lytle, Texas

Tony was extremely helpful today explaining how our HVAC works.

Used a Groupon for a Fall/ Winter HVAC Tune up. I was very pleased.

I had a whole unit replaced,they showed up quickly. I've never been happier to spend the amount a new unit runs thanks to them.These guys go the extra mile to make sure you are happy the Old Fashioned Way! Thank you guys so much your Woman owned company will go the distance with the way things are run.

Jordan Allison did a wonderful job!! He communicated very well the inspection that was done to ac unit along with images of proof of what needed to be corrected. Jordan was detailed about the job he was performing on the ac and explained himself very well.

We started having issues with my heater this morning, made a phone call to Stay Cool (Tony) and he was at my house within the hour, and figured out the issue and got my system to start heating. Stay Cool is a very commendable company, in my opinion. Thank you Tony

Dealing with Tony and his crew was easy and smooth. He was honest with the good and bad and explained and took his time considering my install was completely new.

The 5 star rating goes to Christian Navarro. He is by far a very hard worker and truth be told he is like family to me, I just adore him. The issues we have had is being taken care of by Stay Cool. At least it seems to be. The company’s customer service is truly outstanding, the company it’s self has a few hiccups that I feel Stay Cool is working hard to change and correct. I still will always call them first, they will work with you. I have faith that they will do better.

Dion is very knowledgable and did a great job. He showed us photos with details of what he checked out and replaced. We are very satisfied with his work.

Anthony did a great job. He was thorough and professional. He explained everything and answered all my questions. I’m very pleased with the service I received from Anthony and Stay Cool Air Conditioning. I highly recommend them and will use them again for my spring/summer tuneup.

We were really pleased with the professionalism and knowledge of Christian with stay cool. he was very easy to listen to and talk with. the office people were also very pleasant to talk with.

This company is amazing. My technician was great & very informative & resolved the issue right away. He even showed me what to look for if it happens again.

The AC technician was very knowledgeable and professional. His thoroughness was evident by the end briefing over what he serviced with photos for complete understanding. I highly recommend this company.

This review covers the span of the last year, from initial inspection for unit replacement and install through today 11APR25- a spring/summer maintenance and tune up visit.

Old system was dying and needed to be replaced. I did my research and was set on a variable speed system instead of a stage system. I narrowed my selection down to a Daikin Fit or an Armstrong 4SHP18LX from another local company.

At the time, Stay Cool employed a guy named Chris; he was a great advocate for the Daikin system and for Stay Cool. He was professional and communicated well during our exchanges. He was as transparent as I would expect, patient with his explanations, and was not overbearing in sales tactics. He compromised within reason and we ultimately agreed on a sale.

The installation was rather quick thereafter; the installation team was comprised of three techs: Hunter, Dakota, and Santos. Chris popped in to check on progress. The techs were efficient and took care not to damage anything. They answered any questions I had and at the end of the day, they cleaned up well. There was an issue with my UV light; it seemed to be inoperable. Chris mentioned that it may kick on once the system ran for some time, but if the indicator light didn't kick on, I should call the office.
I called in, needed the unit replaced after all, Chris came back out to do an inspection and determine the best replacement option. When he left, he said they would order the part and call me once it came in.
After some weeks went by, I called in (procrastination on my part) to see what the status was. Tony would end up coming out to check the system out. He explained a lot to me about the system, and the UV light. In the end, Tony ensured I would get the included system light in a functional manner and he would provide a sanitizing service.
The light and service was provided as discussed and the system has worked flawlessly ever since.

Today, Christian completed the last service as part of my 1st year's maintenance plan. He was a pleasant young tech to have servicing the system. He took time to discuss his knowledge and training with the Daikin system as well as his maintenance tasks that he was completing. He was respectful throughout his duties.

I hope this review helps someone else who is considering Stay Cool. They're a smaller business but proved to be fair, professional and offer great service throughout the HVAC replacement ordeal which is usually not something consumers look forward to. I have no concerns that future maintenance or service visits would fall short of the levels of customer service provided this far.

Very hardworking men with integrity. Day 1 they worked a full 12 hours and worked fast. Very respectful and informative. Jessica was even nice of enough to bring goodies bags for my kids, and honestly it’s the little things that make all the difference! 10/10 would recommend to anyone looking to replace insulation.

The staff at StayCool were all great! From the receptionist to the gentlemen that came out here, they were all very professional, knowledgeable and friendly. They got everything taken care of for me quickly and efficiently. Their 48 hour follow-up was helpful since I had more questions I’d forgotten to ask. Highly recommend calling them for AC/heating needs.

Selecting Stay Cool Air Conditioning and Heating Inc. for my insulation project and air conditioning repair requirements proved to be a commendable choice after my experiences with various purported “air conditioning experts” who lacked transparency in their assessments and significantly inflated their charges, resulting in persistent issues. I was thoroughly impressed with the team led by Jessica and the lead technician, whom I believe is named Tony.

His professionalism and dedication to customer service were clearly demonstrated as he took the time to provide a detailed explanation of his findings. He effectively educated me about the available options and presented multiple solutions for consideration. I can state with confidence that Jessica and her team at Stay Cool Air Conditioning and Heating Inc. executed an excellent job in the removal and re-insulation of the attic, as well as in addressing the repairs identified during the comprehensive inspection of my existing system. I assure prospective clients that choosing Stay Cool Air Conditioning and Heating Inc. for air conditioning and heating services will yield a satisfactory experience.

Today I had my first experience with Stay Cool...let me tell you, Jordan was nothing short of perfect! His professionalism, display of knowledge, and kindness made this the best service I have ever received. Thank you so much to Jessica for the friendly conversation; I admire you and the business you carry out day-to-day. To all readers: If your HVAC is in need of service, I recommend only the best = Stay Cool...

Anthony was a great repairman. He was courteous and knowledgeable. The office said he would be there next day, but expedited the call when she found out our house was warm and uncomfortable. I need a new unit and will use them in the future. I notified my neighbors and several said they would call them next time their A/C needed repairs. They all were great with outstanding customer service.

Thank you Stay Cool AC & Cooling. Jordan came out this early morning to come check out aged unit and gave us the run down on what his profession opinions were on repairs and replacements for our home cooling solutions. He gave us various options and educated us on why the issue happened (burned out compressor terminals) and what options we had. He also explained the financing options with Stay Cool AC & Heating. We was here for about 1 hr or less and he checked everything and gave us his profession and honest opinion which is much appreciated.

Jordan was the technician who responded for the repair. Quickly diagnosed the problem and had the part on hand. He did quick work and did a check of the overall system for things to keep an eye on and even remounted the thermostat back on the wall because it was loose. Very nice and professional. Will call again.

We purchased our new system from Stay Cool about 2 years ago. Within two years we had to replace the capacitor when they were out for a summer tune up this year. The technician advised the part was covered under warranty but labor wasn’t. Keep in mind the part is less than $30.00 (cheaper online if I were to buy it) but was charged $250.00 to install (if I recall correctly-might have been more). When asking the tech why it’s so expensive we’re given the whole I went to school for this (after letting him know I was not discrediting his knowledge) I have seen them swapped out on my other system and know it isn’t labor intensive for me to believe that was reasonable when he already had the panels removed for the tune up. I was told that I could purchase it on my own on Amazon and install it myself but would run the risk of voiding our warranty. Since we did not want to run the risk of losing a 10 year warranty we paid. When we first started using Stay Cool they were great and reasonable. Now they’re no better than the larger name businesses running a price gouging system to keep up with their new building and overhead. We are constantly getting emails, calls, or texts to schedule service even though we just had it done. After this latest experience not sure if we want to continue being customers.