All reviews for Dun-Rite HVAC Services

Paid for a new mini split system in November of 2024. It has been almost one year and the system still does not work properly. The next "fix" is to replace the thermostat. Have not heard anything in 10 days from your company. Called today and was told the supervisor was in a meeting and would call me back. Never heard back from him.

Took weeks to get a part in, and we were not informed the technician was on vacation for a week. Then when he finally came out and put the part in, that wasn’t even what was wrong with the dishwasher. Said he would return to fix correctly and we cannot get him to return our call. 4 weeks without a dishwasher and we ended up buying a new one anyway. Never again.

Dun-Rite has Dun-Wrong!!!
This is my first time writing a bad review for a business. I've tried countless times to speak with management but since they failed to return my calls I've decided to file my complaint here.

We recently had Dun-Rite come out Nov 13 to get a quote for new AC unit install and also to have duct work done. We explained to our sales rep that we wanted a full quote on a new system and repairs that needed to be done. Price total was around $18,500 from start to finish.

We were delighted when they said they could come next day to do install. However that is not exactly how it went it down. The technicians installed AC unit only. They failed to put back our attic siding, and said the duct work would be done within the week. We quickly noticed the fan on blower of new unit wouldnt shut off. We then had them come back out and found that the new unit had some sort of " malfunction" and they would need to order new parts. This was not repaired until 2 weeks later costing us $760 in electricity bill since the blower was unable to shut off. I had expressed my concern for a possible high electricity bill but they assured me it wouldn't be much higher. Bill went from $250 to $760... Meanwhile our duct work still needed to be done, and we were reaching 3 weeks since Initial install. Communication was a HUGE problem with this company. We were told to remove everything out of our sons room so that the work could be done back on Nov 14. They finally came to do duct work on Dec 4, and the work is still not complete because we need someone to fix the drywall from their repair.
Then We noticed the unit was not keeping up so we had Dun-Rite back out once again, only to find out more work needed to be done.
They then had the audacity to hit us with a $1,800 bill for the duct work, when they had put that work in the initial quote around $18,500.

We tried to speak to management about all our concerns but ended up being hounded to pay for the duct work, the $1,800 we didn't owe. This company sure has poor communication between customers and their employees.

My husband spoke to a guy who claimed to be of management and if he is I sure hope someone above him is reading this because he was beyond unprofessional. He said they would like to part ways with us as clients, instead of writing all the wrong and trying to make things right this was the companies response. Cowardly actions I would say.

For those looking for a reliable service that provides the utmost customer care and communication, well this is NOT the business to go with. For the amount of money it cost for new AC/ repairs I am truly disappointed.

Sorry for the novel but people should know. If you go and check Better business Bureau you will see this company has had several complaints within last 6 months. Lesson learned. God bless and Good riddance.

He replaced two capacitors for $532. My family had a fit and said we were taken advantage of because we are elderly. Will not be using this company again. He also wanted to put in a quick start for $986 that we have been told since we do not need. Beware folks!

While the technician was very pleasant, he was unable to identify the location of an assumed leak. Instead of additional troubleshooting, he went straight to the entire system needs to be replaced with a very costly install. I suggest you avoid Dun-Rite for AC repair/troubleshooting. The experience was much more like a sales call than a maintenance visit.
I am very unhappy and do not recommend Dun-Rite.

I do not recommend using this company. In late spring, Dun-Rite recommend we replace our older AC unit, so we did. Less than two months after the new unit was installed, it began to run continuously and was unable to get the house lower than 78 degrees. We had a Dun-Rite technician come out and, he determined that there wasn’t enough coolant, so he added some. About a month later, the same problem persisted. Another technician came out and determined that it was an air flow problem, so they cut an additional vent in the wall to increase the flow. Needless to say, it did not work. Yet again, a technician came out. This time he determined that there was in fact a coolant leak.

There were three instances when they showed up without an appointment. Those were all during the workday, so of course we were not home. There was one instance when we had an appointment, and we had to cancel because it was 5PM, and they still hadn’t shown. Overall, Dun-Rite employees set foot on our property a total of 10 times over the span of 4 months before this problem was resolved.

I spoke with many different individuals from their office, and they were apologetic enough when there was a scheduling oversight. However, there seems to be a serious communication breakdown between their office and their techs. Add this to their tech’s failure to diagnose a coolant leak, and it makes for a very frustrating situation.

Problem don’t get fixed. Three week later when it’s freezing it happened again. Tech was nice. They’re trying. Might be more of a Trane product issue than the tech. Not sure. But when it goes out and it’s freezing, that’s no good.

Update—still not fixed. Next tech came and left with no warning, no time to say wait because calls go straight to voice mail. Wasting my time trying to get them to get a new expensive Trane system to work as well as a 20 year old cheap system.

I’ll update when they get it right but so far this is the worst service imaginable on an overpriced lemon.

I’ve used Dunrite since I bought my house in 2019 and never had concerns until today and I am extremely disappointed. I had an appointment window of 12-4pm, scheduled on 12/3. At 9:49am I received a text my service tech was in the way. I texted back with a screenshot of my confirmed time window. Then, I called to let them nobody was at the house or could be here since we planned on 12-4. I was told by the lady that answered that she didn’t know if they would be able to make it back so I may have to reschedule. I reiterated I had a confirmed appointment window beginning almost two hours later and that if I was required to reschedule because they wanted to come early and I wasn’t able to be there then I would take my business elsewhere. I am a very busy professional that has obligations outside the home and absolutely have to plan. I thought I had done that by ensuring someone would be at the house by noon. Again, she said she didn’t know if they could be there by noon. I said I understand that it’s a window and someone would be available at the house between 12-4 as scheduled and confirmed, and what I planned for. After the circular conversation several times. I said one more time that if they didn’t make it this afternoon as scheduled I would take my business elsewhere even though I’m a loyal long term customer thanked her and hung up. A little later I also emailed back on the email with that was sent when the appointment was made, though nobody responded to that either. Unfortunately, nobody ever showed up. With that, I will take my business to a more reliable company that can be trusted to keep a scheduled, confirmed appointment. As I take my business it means they lose three homes since I also have my mom’s condo and our home in Leonard as a part of my account as well. As I said, I am extremely disappointed and will not reschedule with them nor give them anymore money. I regret that I’ve given them so much already, including blowers on two units.