Plumbing reviews in New Braunfels, Texas

Harrison and his team were absolutely fantastic. I had a leak in my water line that needed to be replaced with a new copper pipe. Harrison handled all the digging and pipe work underground, making sure everything was neat and tidy with no mess left behind, either inside or outside. He even took care of a large sinkhole in my driveway that was caused by the leak. Harrison explained every step of the plumbing repair process to me, and the whole job was finished in just one day, so I had running water again quickly. I would definitely recommend their plumbing services to anyone in New Braunfels.

We had a plumbing emergency with overflowing toilets in our newly bought house here in New Braunfels. The plumbing team sent someone out on a Saturday night to take a look, and then had a crew back out first thing Sunday morning to figure out what was going on. They used a snake camera to show us the sewer line, which was completely underwater and causing all the trouble. Avery and John were both very knowledgeable and friendly, and they understood how stressful it was for us. They got the repairs scheduled for the next day, so we were able to use our bathrooms again quickly. We highly recommend this plumbing company for any emergencies or plumbing problems you might have!

We thought we could wait until the next day for a plumber, but the toilet kept overflowing, even after shutting off the water. It was already Saturday evening, but Landon showed up quickly once he heard about the issue. He cleared the clog from an outside pipe and got our toilet working again. We really appreciate that he came out after a long day, and we're thankful the plumbing problem was fixed so fast! It’s also helpful that the company sends you a photo of the plumber before they arrive, so you know who’s coming. Plus, the text updates with a location tracker made it easy to see when Landon would get here. Great service all around!

i called for help with my hot water not working, and the next day a plumber named john showed up right on time. he quickly found the problem and fixed it fast. since he finished so quickly, i asked if he could also repair a broken pipe under my kitchen sink, and he got that done in less than 10 minutes too. both repairs were handled super efficiently, and the price was very fair. a few years ago, another plumber charged me way more just to fix one pipe under the same sink, but this time i got two things fixed for a much better price. living in texas, quick and reliable service like this is a huge relief, especially when you need hot water during those hot days. i’m really happy with the service and would definitely recommend this plumbing company to anyone needing help.

i called a plumbing company because my heater wasn’t working, and i’m really glad i chose them. they showed up quickly and took a good look at my furnace, then told me the inducer motor had a crack and was letting water leak out. they let me know the part was still under warranty, and said as soon as they got it in, they’d come back and fix it up. avery was the plumber who helped me, and i couldn’t be happier with the service. i thought i’d have to wait a few days in the texas heat, but the very next morning avery called and said the new part was ready, and he’d be over that afternoon. he pointed out where the leak was and put in the new motor fast. before leaving, he double-checked that my heater was working great and the house was comfortable. avery was friendly, polite, and really knew what he was doing. i’m super grateful for such good plumbing service!

I started using this plumbing service in New Braunfels after my husband passed away. Landon came out to my house and helped me find the shut-off valves for my outdoor faucets, which I really appreciated. While he was there, Landon pointed out several plumbing problems in my home that were caused by the hard water in the area. Thanks to Landon's experience and knowledge, we were able to fix these issues before they turned into bigger and more expensive repairs. I will definitely keep calling them for any future plumbing work and highly recommend their services to anyone nearby.

Terry Family Plumbing came highly recommended by a remediation service I used after a heavy rain caused water to seep through a gap in my slab where an old pipe had been replaced a few years back. The water damaged all my kitchen base cabinets, the flooring, a small bathroom, and even soaked the walls about two feet up. Since I had already worked with this company before, I felt confident calling them again. Their team handled reconnecting all my kitchen and bathroom plumbing, including the dishwasher, and they also took care of replacing a lost well pump. When the water was turned back on, an old copper drain pipe hidden in the concrete slab cracked, sending water right back into the same area. Even though the pump installation had a small hiccup, John made sure everything was fixed quickly and fairly. By the end of the day, the team had everything reconnected and working smoothly. Later that same day, John found another old copper pipe leaking behind the fridge! They had to cut into the new drywall, but they patched it up neatly afterward. I really appreciate the hard work and honesty in the pricing when I got my final bill. The crew went above and beyond, and I kept telling them they were lifesavers for helping me get my rental back in shape.

Out of the blue, my water heater stopped working—something I hadn't dealt with since it was put in. I went online to find a plumber and luckily found this team. After getting in touch, my conversation with John was really helpful; he answered all my questions clearly. We set up an appointment for the next day. Their plumber, Landon, showed up right on schedule. He knew exactly what to do and got my water heater running again in just 15 minutes. The whole process was quick and smooth. I highly recommend this plumbing service for anyone needing fast and reliable help, especially in the Texas heat when hot water is a must.

Terry Family Plumbing did an outstanding job fixing our broken sewer line that ran underneath our driveway. From the start, they explained the possible repair options and what the costs would be, depending on whether they had to dig one hole or two. While working, Earl kept us updated about when the water would need to be turned off and what steps would happen next. They managed to complete everything with just one hole, which made things a lot easier for us. If I ever run into plumbing problems again, I’ll definitely call them first.

earl and landon were a breath of fresh air after i couldn’t get a response from two other plumbers. from the start, earl was quick to reply, efficient, and asked all the right questions about my plumbing needs. he even sent over the estimate late in the evening, showing just how dedicated he is. on the day of the work, landon arrived to kick things off and both guys got right to it—installing shutoff valves, putting in a new kitchen faucet, and hooking up my dishwasher. everything looks solid and works perfectly. we knew ahead of time that the water would need to be shut off for a bit, and they gave a clear estimate of how long it would take. sure enough, they finished right on schedule. the team really gave me the feeling that they’d take care of everything, and i can see why they have so many five-star reviews. i really appreciate the hard work and hustle you get from a local plumber here in texas, especially with how busy life gets. if you want reliable plumbing service, this is the crew to call.

I recently called Terry Family Plumbing to have my old water heater replaced since it was getting up there in age and I was worried about possible issues down the road. Even though my house is a bit outside the usual service area, Harrison was happy to come out and help. It wasn’t an emergency, but I was able to get an appointment within a week, and I’m sure it could have been sooner if I had needed it. Harrison answered all my questions and walked me through the differences between two 50-gallon water heater models. He seemed knowledgeable about both and helped me feel comfortable with my choice. I went with a Rheem model and was considering an extra warranty for a few more years of coverage. Harrison honestly explained that I probably wouldn’t need the extension, but also told me that sometimes new tanks can leak, though it’s rare. I asked if he could add an extra anode rod without the warranty, which would save some money, and he checked to see if he had one on hand—he did and was happy to help. In the end, I decided to go with the warranty for extra peace of mind, but I appreciated his willingness to help me save where possible. Once I made my decision, Harrison and Avery came out and installed the new tank quickly and made sure everything was tidy. When they put in the new water valves, one of them had a tiny bit of moisture—not even a real leak yet. Instead of ignoring it, Harrison swapped it out for a new valve and made sure everything was perfect before leaving. I recently heard about a friend who had to deal with a burst tank and a messy, overpriced installation from a big-name company. That made me even more thankful for the quality work and fair price I got. You can tell they care about doing the job right. Later that night, my wife noticed right away that the new tank made bath time better for her and the kids. I definitely recommend them for anyone needing plumbing help or a new water heater, especially if you want friendly service and a job done the right way.

the installation of my new combi boiler was just finished at my house in new braunfels. john and his partner landon were a great team and really knew their plumbing stuff. john made sure i understood everything and took time to answer all my questions, which made me feel comfortable through the whole installation. both john and landon worked really neatly and paid attention to all the small details. next time i need plumbing service, i’ll definitely ask for john again. it was a pleasure meeting them, and i would recommend their professional plumbing work to anyone looking for help in new braunfels.

We had some sewer pipe replacement work done a while back, so when our garbage disposal started leaking, I knew just who to reach out to for plumbing help. Earl came out right on time, exactly at noon, and was very friendly with great communication. He worked quickly but made sure everything was done properly. While fixing the garbage disposal, Earl also offered to check out other plumbing spots around the house. He shared what he found and explained our options in a way that made sense. He even noticed our faucet was loose and, even though I said I could handle it, he took care of it himself before leaving. That extra effort was much appreciated. We decided not to move forward with any additional services at this time since our main concern was taken care of, but we will definitely call again for any future plumbing needs.

Terry Family Plumbing did an amazing job! My water heater broke and started leaking all over the garage, right as I was trying to take a shower before work. There’s nothing like getting hit with freezing water first thing in the morning—definitely not the way I wanted to start my day! I was in a hurry and had no time to handle it myself, so I tried calling a few other plumbers, but none of them could fit me in. Then I reached out to Terry Family Plumbing, and Harrison was extremely helpful. Even though he was already busy, he came over, quickly shut off the water, and figured out exactly what kind of water heater I needed. He managed to come back after his other job and installed the new tank for me the same day. I really appreciate how he made my problem a priority and took care of everything so quickly. I highly recommend this company for anyone needing a reliable plumber—service like this is hard to find!

today harrison from terry family plumbing came out to my place in new braunfels. it was a real hot day, but he still worked hard and didn’t complain. he called first to let me know he was on the way, which i appreciated. he took out both of my old toilets and put in two new ones, and i went with the drake ii because it has a bit more bowl room. he checked my flange and said it looked good, then cleaned everything up and put down fresh wax. he also used some shims so the toilets wouldn’t rock, and swapped out the water hoses for new ones. i asked him to install some water hammer arrestors i bought online, and he did that, too. harrison worked steady for about two and a half hours, never slowed down, and made sure everything was just right before finishing up. plumbing stuff can make me nervous, but he told me if i noticed anything weird, just give them a call and they’d fix it right away. it’s nice to have that kind of backup, especially since water problems aren’t something i want to mess with myself. i’d rather let the pros handle it! so far, everything works great and i’m happy with the job.

Had Harrison come out a while back to check out what I thought was a slab leak in my plumbing. I was worried it would cost a ton and might mean re-piping the whole house. Other plumbers just said I needed a full re-plumb, but Harrison took the time to double-check everything and made sure the leak was really in the slab or not. We ended up cutting open the panel on the outside of my house to get to the bathroom pipes, but it was worth it. Harrison found the leak and got it fixed for a fair price. Later on, I had him come back to install a new water heater to replace our old one. If you need a plumber in New Braunfels, I definitely recommend Terry Family Plumbing. Don't wait, give them a call!

At first, I wasn’t sure about the cost to replace the gas line outside my house, but after seeing the work, it was definitely worth every penny. The gas company had shut off my gas because of a leak outside, so I needed quick help. I called Terry Family Plumbing and within two hours, Landon arrived. I only had to wait a single day before they came back to repair the broken line. They dug up my backyard and got the job done with care and speed—really impressive for just one day’s work. Landon and Harrison made sure everything was handled smoothly, and the lady in the office was also very helpful throughout the process. I’m really happy with the service and will recommend them to others in New Braunfels.

I first contacted a different plumbing company because they said they could come to my house quickly. My tankless water heater is pretty new and made by Rheem. When their plumber arrived, I explained that I saw water leaking from a pipe outside the heater. He looked inside the heater for barely two minutes and told me the water was coming from inside the unit, saying a part was broken and leaking. He immediately insisted the whole water heater needed to be replaced for $5,200. He stepped outside to speak with his boss, came back right away, and repeated that the only solution was to replace the entire heater. He also tried to pressure me by saying it could flood my house if I didn’t act fast. I told him I’d think about it and get back to them. That’s when I decided to call Terry Family Plumbing for a second opinion. I had to wait a few days for them to come out because they were busy, but it was well worth it. Harrison from their team arrived and really took his time to figure out the issue. He carefully inspected the water heater, took it partially apart, and traced where the water was leaking from. Harrison discovered that the water heater itself was perfectly fine—the real problem was that the builder had installed the piping incorrectly and not up to code. This caused back pressure, which made water flow back into the unit and leak outside. Harrison checked everything thoroughly, replaced an O-ring just to be sure, and made sure my unit was working perfectly. My problem was fixed without having to replace anything, and it cost nowhere near what the first company said. I’m so glad I called Terry Family Plumbing. They saved me a lot of money and showed they are honest and reliable.

We’ve been very happy with our plumbing services. Today, Avery and John came by to install some new faucets for us at a rental property. They arrived right on time and gave us helpful suggestions about which faucets would work best. Since we had a new guest arriving, they made sure to wear shoe covers and kept the place spotless, which we really appreciated. We always get different price options to choose from, and Earl gives us a call to clearly explain everything so we can make the best decision. The person who answers the phone is always friendly and cheerful, making the whole experience pleasant. Highly recommend these plumbers for anyone needing reliable service in Texas!

I recently had an excellent experience with a local plumbing company in New Braunfels. I ran into one of their plumbers, Harrison, while I was at Home Depot. Even though we only talked for a minute, I was immediately impressed by his professional blue uniform, friendly attitude, and the company’s clean blue service van outside. I explained my plumbing issue and showed him some photos on my phone. Harrison quickly understood what the problem was and explained the solution clearly. Before even coming to my house, he already had a solid plan for the repair. When he arrived, he got right to work installing new washing machine shut-off valves and finished the job quickly and professionally. Harrison was knowledgeable, polite, and made the whole process easy. I really appreciate the great service and highly recommend this plumbing company to anyone in New Braunfels needing reliable plumbing help. Five stars for sure! Remember, leaving honest reviews really helps good local businesses grow and serve our community better.

i had a really good experience from start to finish. i met landon at an expo in new braunfels and told him about a complicated plumbing issue with my in-ground pool. he got back to me within a few days, which was great. the problem was tricky and could have easily cost me a lot of money, but the plumbers were honest, quick, and really cared about doing a good job. they showed up on time, were polite, and clearly knew their way around all the pipes and fittings. they ended up saving me thousands of dollars and a lot of headaches. instead of replacing all the pipes, they just fixed one elbow joint that was causing the trouble. their honesty and skill really stood out. if you need a plumber in new braunfels, i highly recommend calling these guys for anything from small leaks to big plumbing jobs.