HVAC reviews in Pasadena, Texas

Du-West is a very responsive HVAC company. The technicians are very professional and courteous. They take pictures of the system and share with the client. In addition, there is a detailed report of what was done and how. One suggestion is that the technician should wear new shoe coveralls after each home visit.

Du West is very competent, patient, professional and thorough. We love Lonnie and we trust him completely requesting him by name. Shawn came this time and did a good job.

Jed Ames came out for my a/c issues. He checked everything with a fine tooth comb and found no issues with my system. Explained to me the way the unit works. Stand up service from an honest technician. Just like Jim said, " When you want the best call, Du - West!"

Du-West Air Conditioning did an excellent job installing my new Daikin HVAC system. Jed Ames explained everything that was replaced and took pictures of all of the upgrades. He walked me through the app and showed me some of the features of the new system. I was very pleased with the work that Du-West did.

Ask for Jed! The most knowledgeable service professional I’ve met in a long time. Gives options to finance reasonably , so you can get the best service possible. Prevention and doing it by cleaning the units and catching something early saves money.

After damage occurred to our furnace and plenum in the attic during a roof replacement, Joe G with Du-West came out and repaired the damage and restored operation of the furnace. Du--West installed this hvac system a couple of years ago and provides any maintenance or repair when necessary. Very happy with our experience with Du-West.

Having a checkup of my ac/heating system to be sure it continues to run well and find small problems before they get big takes one detail off my plate. Makes my life run smoother and brings peace of mind on that front. Joe is pleasant a d does qualiy work.

Can’t say enough good things about the team that worked on our house. It was a large project and they ran into a number unexpected issues with the install. They never complained, they stuck to their price, and did an excellent professional job.

Du-West company was very professional in coming to my home taking the time to review our AC and Heating system. The tech did a lot of measurements, photos, equipment identification, and a lot of crawling into hot dark tight spaces. The tech also went over all the details for the new system to be installed and listened to our past experience and problems with the current old AC system. I believe Du-West will be our go-to HVAC for years to come.

We’ve been using Du West for 20 some odd years and they’ve never let us doubt honest and true to their word and if they think they can’t really do it right they tell you. I love DuWest and two guys that work for Du West one of his name is Jay and the other one’s name is Jed. We like them a whole bunch. A+

Today I have technician to check our AC unit, the compressor was low in freon and other technician have charged me 800dollars, just to informed that we have leak on the air ducts and I was informed today that there was no new ducts replaced, that really disturb me, because this is a person that I trust!!! I called Du-West and Mr. Aldo was very thoughtful and professional. He was very knowledgeable abut his job and I am glad that I finally met some ethical! He service our ac unit! Please be care with others company that they want to sell a new unit for thousands of dollars!!!

At first, I had doubt about the $59 fee, but once the technician and his colleague arrived, my skepticism vanished. They thoroughly explained the work needed for my unit and patiently answered all of my questions. Even providing insights into the Electrical system. They left me with a clear understanding of my systems functionality. After they were finished, I requested a tidy up, which they handled well. My only suggestion would be to ensure a thorough cleanup as it, there were bodies in the house. I highly recommend this company, particularly my technician. (Lonnie)

Mr. Lonnie Little, was the technician that came to check my yearly heating . He was very professional, and knowledgeable. He explained everything he had done. He cleaned up after his testing. Have used Du West for both secondly and will continue using them.

We have a 24/7 maintenance policy with DuWest and are extremely satisfied with their ease of appointment and prompt delivery of a scheduled service. DuWest serviceman Joe Gutierez was on time, very thorough while maintaining our furnace and AC equipment and thoughtful in advising us of his procedures and their outcome. It is of great credit to DuWest in employing exemplary servicemen like Joe. Also, we commend the office staff in scheduling.
Our regards,
Pat and Marian Carlson

Lonnie was great. Polite, professional, honest and answered all of my questions.

Du-West has given our home excellent hvac service for over 15 years. Dependably maintaining and servicing the older parts of our systems and installing new American Standard units when needed. I appreciate their knowledge, skills and honesty. The Technician who serviced our units this month, Cody Baker, did a great job! He identified & repaired a problem with the blower fan on one of our units and performed thorough seasonal inspections on both units.

My AC broke on a Friday. I went online and made an appointment with Du-West for Monday morning and they called at 8 AM to arrange. The technician arrived right on time. He was courteous and efficient. Found the problem and fixed it. Explained everything well. I appreciate the great customer service that Du-West gives.

Excellent service from Mr Little. We had him inspect our heater after another company told us it wasn't safe and wanted to charge thousands for a new system. The other company didn't even turn the heater on! Mr Little checked everything out in detail and determined that our heater is perfectly safe!! We will only use DuWest from now on!!

Moises addressed our heating system issue in a timely manner. We appreciate his assistance greatly.

Du West has been my ac,heating and plumbing repair go to company for several years now, I would not even think of going anywhere else. Their slogan "if you want the best call Du West" is a culture with this company. The office staff Danielle and Hannah are tru professionals and go out of their way to help you, Lonnie our service tech will repair you unit if possible and if replacement is needed does pro level work. Lonnie also takes the time to explain in detail what he recommends and we trust his diagnosis at our house. Thanks to the entire team at Du West.

DuWest does HVAC? Yes! I’m glad all the other companies that advertise on TV turned me down for Condominium service. DuWest is my new go to for AC service.