Reviews of local pros in Pasadena, Texas

Last December, GEI Plumbing replaced our water heater, and we were very satisfied with the service at the time. 5 months later, we noticed a leak on the cold water supply line. We reached out to the company, and Cynthia responded right away. She promptly contacted the lead technician, Adan, and scheduled a follow-up repair on the same day.

The issue was quickly resolved, and the repair was covered under their 1-year warranty. We truly appreciate their responsiveness, professionalism, and commitment to standing behind their work. Highly recommend GEI Plumbing for their excellent customer service and reliable workmanship!

Great service, called them at 10pm they where out and had everything working by 3pm the next day. Less than 24 hours. Price was right where I expected it to be. Sean was very professional, explained what was needed and did not try to sell me on things i didn't need. Definitely will keep there information on file for future calls.

I had a water heater that was not working, including giving a sulfuric smell to the water, which I have read online is very dangerous.

I scheduled an appointment with a larger repair company, but they had to change the appointment at the last minute to the next day, due to the long time that it would take to do the labor. Starting at 11:00 a.m., I called every company that I found on Google and several contractors I know, and none were available for same day repair. I called GEI Plumbing after 3:00 p.m., and they said that they would be able to do the work. They came out by 5:15, and had the entire water heater replaced and operational by 9:00 p.m., at a very reasonable price. They are LIFESAVERS, and I am very very happy to have found them. I cannot recommend GEI Plumbing highly enough!

The guys came in so quickly and fixed the gas pipe in no time. It was an exterior 1/2” house gas outlet sticking out from the brick wall. These guys took the old badly corroded black steel pipe out very artistically without breaking the bricks and installed a galvanized pipe through the hole. Very clean nice job! You can see the pictures of what they did.

Excellent service. Arrived same day as request, provided a two hour window. Professional manner and quality work. Complete estimate and no surprise invoice. Recommended.

Fernando &eric came to change out my water heater. They did an amazing job and perfect customer service!

They repaired the washer box quickly and cleaned everything up afterward. Super professional and got it done right the first time!

GEI Plumbing Services came through for us when we needed them the most. Their turnaround time was lightning fast and they were extremely easy to work with from start to finish. They answered every question I had and made sure I understood what was going on throughout the process. The work they performed was not only done correctly but exceeded all expectations. Highly recommended for anyone looking for reliable and professional plumbing services.

I needed drain cleaning and the plumbing repair specialist handled it well. The technician was friendly, knowledgeable, and made sure the drain was completely cleared before leaving. Very satisfied with the service.

Top-quality plumbing service. The technician was friendly, professional, and fixed the problem without delay. Everything is working great now.

If we have a zero, I will keep zero for him

We called 4 times and out of those 4 calls 2 were answered and some lady answered and hung up on my dad, rude.

Called and asked for a quote and literally got hung up on. Incredibly rude and unprofessional

Called for information and got hung up on twice ! Rude and unprofessional !!!! Just because you don't offer a service doesn't mean you just hang up on a potential customer ! Rude!!!!!

Great job on the plumbing repair, fellas. Your plumbers fixed up every single broken fixture in my home, and I really appreciate it!

Very rude I was calling to have them come out to give me an estimate for work I needed to have done and the guy hung up on me. When calling back he picked up the phone than hung it right back up

I had plumbing issues. The plumber install a new shower unit and also fix other problems and fix non-flushing toilet. They offered quick service and at a good price, Thanks!

I tried calling 3 times and left messages. I never got a call back. Finally on the 4th call a guy answered and he seemed irritated I called. I explained I was 5 blocks from him on Fairmont Pkwy and needed a backflow valve put in. He said he would call me back but 6 days later I still have not gotten a call back.

My mom lives in Pasadena ,Texas. On Christmas she called all in a panic because her toilet was backing up. Why on Christmas? I got online and found this plumbing company and they advertised emergency service. Well to my surprise they actually came out on Christmas day. They fixed the toilet, mom is happy, the price was good and all is now well. I took time to give my testimonial because they actually helped us out on Christmas Day. I'm impressed,

Their phone operators are not friendly or professional. Had schedule an appointment with them, I had have them a wrong area code to my number so my appointment was miss, my fault obviously. The were going to call the plumber and see if they could still squeeze me in and gave me the I'll call you right back... an hour later I called them. Talked to a different person. They told me it would later in the day which I could not do, we cordially reschedule for the next day triple checking to make sure the number was correct.
Next days come around my appointment is at 11. At 11 I still have no phone call so i call to confirm. They tell me the appointment is from 11-1 and I will receive a call before they come this way. 1:15 hits, no call. I called Deer park plumbing, they were able to fit me in last minute. By 1:30, still no call so i canceled the appointment, they didn't even ask why.
I understand delays and unexpected things happen. But I feel like they could have handled this more professionally, maybe it's was just a bad day and I'm over-reacting.

I wanted to express our genuine satisfaction with "TX Pasadena Plumbing CO" this is Not Your Average Plumber!!! those people are professional, responsive, and friendly. They are local, family owned and they really care about their business. They will come to help at anytime. We already use them twice for some general plumbing issues, and we will continue to spread the word about them to all of our neighbors and friends.