HVAC reviews in Pearland, Texas

They've always been very responsive/prompt. I trust them enough to leave the doors unlocked to let them work on things with no one home.

They replaced our exhaust inducer on our furnace and charged us $587 for just the part. Looked up the part on Amazon and other websites could have gotten for under $300.

They came in had no idea of what they were doing wouldn’t help us clear out the water of the basement! Charged us 300 to give us no answers and didn’t even know what the situation was when they got here. Do not recommend!

Left my yard a absolute disaster, left big ruts, did an awful job on back fill (did the bare minimum) didn’t even back fill the trenches, left a very low spot in the yard, have had standing water in now for 2 months, promise to come look at it never showed, spilt/leaked diesel or oil in multiple spots all over the yard killing the grass..... I do not recommend....

Plumbed an apartment and failed to hook the shower and washer drains to the main. However, this was done in an underground drain so concrete was poured over it and they stamped it approved and several months of the tenant taking showers cause the ground under the apartment to turn into a pool. Then the pool found away to the basement apartment hallways a ruined ceilings and carpets. My crystal experience was not “ Crystal Clear “

I've always used crystal for all of my needs here at Fast Tracks! There customer service has been great when helping me with my kennel and my home!!!

Horrible experience. Rude on the phone when scheduling an appt for radon. Then when I had water in my basement they had no clue what they were doing and fixed nothing. When someone else came out they couldn't believe what a terrible job they did. Said it looked like they had no clue what they were doing

Brice Hutt from Crystal did a great job helping my Mom and her neighbors with their flooding basements tonight. He was very prompt for an after hours call and did all he could to help with the situation. Much appreciated!

I'm only rating this as a one only because I can't give them a 0. They put off visit and came after hours charged 1.5 then came back the next day drove by didn't call or even knock at door to ask to move car out of driveway. Yep, you guessed it we got charged for 2 visits.

Zero stars wasn't an option.....TERRIBLE. Installed new tub, within month of using, the drain leaked into the basement. They didn't seal it properly. Now less than a year from install, the tub has a crack in the bottom. So now I will have to "patch" a brand new tub, because we have tiled around it and would not be able to tear it out without removing hundreds of dollars of tile work. Definitely stay away from them!

Left a huge mess, didn't clean up afterwards. Called and asked what the standard operating procedure was for employees cleaning up messes, was treated rather abruptly by who I think was the manager/boss, saying that he gets complaints either way. People complain when they leave a mess that doesn't get cleaned up, or they complain when they get billed $100 an hour for cleaning up.

Ultimately, this is a review of the customer service I received over the phone, which I considered to be rather hostile and defensive. I was not present at the time of repairs.

very poor placement of radon system and not leaving work sight clean when leaving. not putting thing back the way they found them. Such as having to replace all my floor in bathroom after they pulled it up and placed a radon system in basement bathroom when it could of been placed in laundry room. Very poor business do not recommend for anyone to use.

Fast, high quality service done expertly and affordably priced. Ordered a new AC and installed the new unit to replace broken AC unit in less than 48 hours. The best part, it cost less than the ballpark quoted. 5 stars!!

I called Monday morning to see if they could get my AC back up and working. They got it sorted, even with having to order a part from out of town, by Tuesday afternoon. The bill even came to be far less than what was originally quoted to me as a general ballpark. I couldn't have asked for more professional and quick service which was much appreciated on the hottest week in summer so far.

Andy and his team did great work on our Radon system. They scheduled us in a timely manner and were very responsive to any questions/issues we had. Will use them in the future!

Terrible communication. First time I stopped in someone was supposed to call me back same day. Didn't hear from them so I stopped back 2 days later and finally got the parts i needed. Then had someone come out to look and set up an appt for them to come fix it. They didn't show up or call to let me know. When I called I was told they hadn't got the part yet. No call to let me know they weren't coming.

Worst experience I ever had. For 2 months I tried to get them to come out and put a backflow valve into my sewer line and run a camera in my line. They kept putting me off and in the meantime my sewer backed up twice. When they came out on the last service call the plumber was very rude until i confronted him on it. Then when I called the following Monday to talk to Andy he was no better. Still did not have the back flow valve instock (don't think he ever ordered it) and instead of being apologetic was also rude. Bad attitude and bad customer service. I fired them. Would never recommend them to anyone,

We had a whole HVAC replacement and water filtration upgrade done by this company. Even before that, called them about 40+ year old AC that took a "break" on a 90+ day and they helped us out immediately. Responsive and knew their stuff to make our farm house comfier at an affordable rate. Our new go-to techs for plumbing, heating, and air.

Our furnace was not working again at the office (which I was told the last time you guys were here, as it is an older furnace) and someone was out within the hour and I had heat within 15 min. of them arriving. Brandon was super helpful and gave me lots of good information to give to my boss, since he was not in the office at the time that he came to fix the furnace. Thanks again for coming out so quickly and the GREAT service!!

Over the past few months we've had issues with our air conditioning not keep up during the heat. We've had 3 different employees from Crystal come out and look. Not one of them could find any sort of leak or anything wrong with our unit. We payed them hundreds of dollars in labor and service calls for them to do nothing. Today we had a employee from Star Refrigeration come out to take a look. They found the issue within 5 minutes. We will not be calling Crystal for anything from now on.

Furnace was turning off and on during one of the coldest days of the year. The on call after hours tech helped me troubleshoot the issue over the phone and saved me hundreds of dollars on a call that would have been for nothing. He even followed up with me later in the night to make sure everything was still working without ever charging me a dime. Great customer service!