HVAC reviews in Pearland, Texas

I called and asked Andy how much they charge to clear a clogged sink. I was told $100 per hour, which included the equipment and everything. I asked how long he thinks it would take, and he said it all depends, but they could come out Monday between 8 am and 9am.
I got a call from the plumber at 7:51 asking when he could come out. I said right now, because we were all home.
Plumber arrives and I show him where the problem is, this was approx 8:05-8:09.At 8:09 I was in my office just 15 feet away from where the plumber was working and messaged my coworker via our work instant messenger that the plumber was here.
The plumber said that it was grease based on how greasy the snake was coming out, and I asked him how much I owed him. He said these are normally billed, but it shouldn't be much because he wasn't here long. I showed him out, yelled at my husband for pouring grease down the drain, and came back to my office to message my coworker to tell her they were done already. This message went through at 8:29. He was here no more than 20 min. I was thrilled and so impressed - I told all my friends and family how great and efficient and cheap they were.
I get the bill several days later for an hour and a half of work, plus drive time. I called and the lady had Andy give me a call back. I explained the issue, and his response was defensive and abrasive, "I don't know how a sewer call can take only 20 min. I'll call the plumber and call you back because that's what he billed us and that's what we paid him for."
I never got a call. Instead, I got a bill for an hour of time instead, plus drive time.
The customer service is atrocious, and their plumber is dishonest and sneaky to lie about the amount of time he was here, despite having time stamps on my instant messages to my coworker and my husband as a witness. I have filed a BBB suit, and Andy is still saying the plumber was here 1.5 hrs but they adjusted it anyway.
Additionally, had I known they had a minimum of 1 hour service charge (HAD THEY STATED IT WHEN I ASKED), I would have had the plumber stay and fix other plumbing issues I had to make up that hour, not have him leave after 20 min and still be billed the hour! NEVER AGAIN.

I had this company come out to my home earlier this year because when i have my heat on in the home, it automatically shuts off and blows a fuse when it hits 61 degrees. and because i have to go into the basement and change wires over from heat to AC depending on the time of year. I called Crystal heating and cooling because a friend recommended them. Brandon Knipper came out to my place. I turned the AC on and it ran. It didn’t shut off while he was there. He was at my place for 2 hours. In those two hours he was talking on his phone most of the time. At the end of the two hours he told me there are a lot of wires that are loose and I needed a new electrical strip that he will look into getting. I am handicap and it is extremely difficult to get in the basement. I have to go down there and switch wires over from the heat to air and back depending on the time of the year. Brandon did state he would fix all of this. A week later he called me and asked if the air conditioner was running still. I told him it was. The call ended. I called him back a few days later and if he got the electrical strip, and when he was going to fix the rest. He said, “I talked to you last week and you said it was running so I’m not fixing the rest” i wrote them a letter and Brandon called and said he told me all these things that he put in his report that he never said to me. He said he will come out and not charge me to look at the unit. We will see how that goes and i will update this so you know.

Terrible customer service!! Can I give a negative score? Our property flooded and our well needed some attention, there was some leaking from the cap and we needed to have our well shocked. Andy came out but after quite a bit of prying and trying was unable to get the cap off of our well, the leaking was much worse after his attempts. He was very frustrated that he wasted 200 gallons of product and made my wife feel like it was her fault that he couldn't get the cap off. He said he needed to bring a different truck and machine to take care of the problem. Well that has been several weeks ago now. My pump is still leaking like crazy, I have tried 2x to call to have them come back out to finish. Last time I talked to them (after holding for 10 min) , Andy said they may need to put a different type of cap on the well and it could cost me a couple hundred bucks. NEVER HEARD BACK FROM THEM. Called again today and after holding FOREVER, they told me that Andy was out and he would call me later. Seems to me like I am getting put off. I would not recommend this company to anyone!! Also, in the midst of all this they tried to dump me off on another company 'with more well experience' feels more to my wife and I that they are just not wanting to finish what they started!!!

Horrible service. They say it takes a week, you better triple it. Then double again it for all the load bearing studs they cut out and have to be replaced and failed inspections. But it gets better when they get done they send a bill for more than they should and refuse to answer to come fix the stuff they failed to install correctly like a heat pump with no thermostat. And after multiple attempts to try and reason with them on the bill they have their lawyer send a threatening letter! STAY AWAY! They are THE WORST IN THE BUSINESS!!

I’m happy with the plumbing repair service I received. The technician was professional, explained the issue clearly, and completed the repair efficiently. Everything has been working well since the visit. The response time could be slightly better, but overall it was a good experience , I recommend Crystal Heating - Water- Plumbing .

Awesome service, thank you so much. very professional appreciated

Quick turnaround and precise work! I give Green City a thumbs up for their service!

They give a price for a service and later on ,start offering an extended job a lot more expensive.

They showed up early. Walked me through the whole process show me before and after. Stayed professional explain everything to me. I really would recommend there service to anyone. I will continue to use them.

Great Experience, cleaned air ducts for the first time for a 50-year-old house and explained the whole process. Friendly and professional, would recommend.

Company has no business being in business if you don't keep your appointments. Twice now they had me waiting for technician to show. When I tried to get them to do something about it they said sorry maybe next time. Wouldn't deal with them ever unless it was free. My time waiting is just as valuable as you getting paid to do the job. No service, No customer Service.

Timely, honest and reliable. I’m so glad I followed my intuition and hired Green City as I’m new in the area and it’s quite challenging to find a good company with an online search. However, this experience made me a satisfied customer and I will most definitely spread the word once I get to know my neighbors ☺️

Great job on our air ducts! the technicians sealed the ductwork, repaired them and cleaned them fully within 2 hours. good work guys!

Thank you Mr. Woods! It's always a great pleasure working with you. Thank you for fixing my ac!
I am beyond grateful for your hard work & dedication! May God Continue to Bless You & Your Family Abundantly ❤️

Always reliable and on time

Outstanding AC &Heating company. Top of the line service and customer friendly

Best a/c company experience I’ve ever had. They are the only company I will use from now on.

Highly recommend Woods! Showed up on time, fixed the problem, extremely knowledgeable and great price.

He charged a great price and fixed it quick. So much respect for this man and his business!!

Woods installed a new AC in my home and they did a great job. Quick, professional and fair pricing. Highly recommend.

Billy did an amazing job! Was at the house within an hour after calling them. Glad I found them. Drain pan filled with water. Needed a couple repairs but Billy knew I could handle them (I’m sorta a do it yourselfer). So instead of charging me a huge bill, he told me how to do the repairs I could do myself. Amazing service!