All reviews for Efficient Home Solutions of Plano

Jordon Pool does a great job for us. It's nice working with an HVAC company that's not always trying to up-sell you things you don't need or memberships that amount to NOTHING. I left Milestone and went with Efficient Home Solutions and couldn't be happier. :)

The team did an incredible job taking care of my heating system. Never have I experienced such fast, professional service. Jordan arrived at my home two hours after speaking with David the owner — and on a Sunday morning in the midst of an ice/snow storm! Jordan was incredibly detailed and educated me about the situation. I found him ethical and appreciated how I wasn’t upsold on unnecessary items. Because I was so satisfied I did sign up for their maintenance service going forward. David called same day to discuss follow-up.

Very satisfied with EHS' work in servicing 2 of my 3 A/C units and replacing the third. Matthew went over the condition of the serviced units thoroughly, and put together a quote for replacing the 4 ton unit that was attractive enough for me to go ahead directly. The install team arrived 3 days later and had the new unit working in just over 2 hours. 4 stars instead of 5 only because the servicing documentation is inadequate. Matthew showed me the data he recorded but I would much prefer to have a list of tests and results for my own records.

Condenser was loud at start up. Liquid refrigerant at compressor was the cause. Installed crankcase heating band and a sealed contactor and the compressor no longer knocks at start uo. Thanks.

Everyone was polite and friendly while doing the work. My only disappointments were, I had to touch up the paint on the walls of the hallway, and no one ever came by to inspect everything once all of the work was complete to make sure everything was perfect - thus a 4 instead of a 5 rating. The personal follow-up could have made this a 5 star rating.

AVOID THIS COMPANY AT ALL COST! As a Veteran of The United States Marine Corp, we were taught Honesty and Integrity are values we are to exhibit at all times, sadly this company does not have either of these two traits. Seven years ago, I purchased a brand new Rheem A.C. unit from EHS (Efficient Home Solutions) and every year since, I’ve had to have it repaired. Again, last night this unit failed for the second time this year for the same part they just repaired. I called EHS last night for their “24/7 Emergency Service Call” that they advertise on their website, and was told by the owner David, that they couldn’t help me tonight; that the best they could do is 11AM-1PM the following day. After telling him of all the problems over the past seven years, his only comment was, “Well parts fail.”
I had to call another company out to fix the problem and they came out in less than an hour and fixed the problem. The contacter EHS installed failed and the new company tech suspects that it was due to EHS’s poor installation. One of the wires was more than likely loose and caused the wire to burn up. Seven years ago, the first tech EHS sent out was not very competent, and I requested another tech. They then sent out a tech named Michael. This technician was fantastic and every subsequent service call, I would only request him. Sadly, a few years ago he left the company, and this company has gone downhill in blinding speed. Please do yourself a favor and AVOID doing business with this company! They sold me a Lemon and I may have to seek legal counsel to see if I have any recourse. EHS should do what’s right and replace this entire unit, but I doubt they will do that!

They completely took advantage of my 82 year old mother by charging her over 5 times what it would cost to repair her heater. The repair stopped working the same day and the technician had to come out multiple times and could not answer any questions on why it was not working. I personally met with both David and Ben and they were rude and shouted and also told me to hush when speaking. They also fraudulently charged a service fee to my mom’s credit card when she never provided them a credit card number. Their explanation was an automated phone system because she was a repeat customer. None of the explanations made any sense. How can you charge a credit card if it is not provided? They keep your information for their benefit.

I contacted the company because I’ve had a serious problem with heavy dust in my home for years, and I wanted to solve it. The owner, David Rivera, came with one other and did a detailed assessment of my home and my system, with full understanding of my main issue: dust. After evaluation, they determined a series of actions that they assured me would rid my home of this issue. It was a costly solution, but they seemed professional at that time (before performing the work). I trusted their expertise and advice.
After the $15,000 investment on my part, there was no reduction of the dust. One of their solutions was to sanitize the attic after removing and cleaning and replacing filters and systems. Weeks after their work was completed, we found old, dirty filters from previous work discarded on the floor of the attic, disputing any possible “sanitation” efforts. Vents were left moldy or clogged with old dog hair. I gave it time, and the dust problem never resolved itself. I contacted the company multiple times to give them the chance to remedy the result. Once they cashed our check, they were not as responsive. Suddenly they were not the experts they had claimed, knowing full well why they were hired. They were interested in offering excuses and not in solving any problems. Additionally, I paid above and beyond the initial quote to enhance delivery to a vent in one of the rooms, and there was no change whatsoever after their work. In my bedroom, after all of this work had been performed, I still have to use my overhead fan with 2 desktop fans in order to cool the room. I asked for them to refund part of the huge sum I spent, but they refused. $15,000 later, nothing in my home has improved even subtly.
I would not recommend this company.