Constraction reviews in Princeton, Texas

They are consummate professionals. Well trained and fully equipped to react quickly to any property loss or damage situation. When my business suffered water damage, they responded immediately to my call and were onsite within a couple of hours with a complete remedy. Highly recommend.

Rosie and Jacob came in to do some demo work after a water loss. They were very thorough, professional, friendly, and went beyond what was expected or required. They make a great team and they are such hard workers. These two got as much work done in 2 days as it would’ve taken a week to do for others. I hope something like this never happens again but if it does, I want those 2 on my team. I would also recommend them to anyone.

We were part of the February freeze and ServePro took care of us from beginning to end. They packed us up, stored our household goods, removed everything including drywall and flooring in a large house and fixed it all up. Last week they moved us back in and we are loving being back in our home, better than ever.

The best part was that everyone was so positive and helpful. It was a huge job to pack us up, huge to demolish, huge to repair.... but there was never a complaint. Every day they showed up on time and cheerful. It was such an encouragement to have their positive spirit around.

I want to especially call out Chelsea, Rooster and Kayla who spent five days unpacking and setting up the house for me! We had great conversations and again, they were cheerful from start to finish and made it a great experience.

Thanks to all of you!

Servpro came out to address a bathtub overflow in my master bathroom where the water had been running for over 3 hours. They only removed the side parts of the tub and kickboards and did not fully inspect or address other areas outside the immidiate obvious areas where the water was showing, until I requested it. They left sections of my subfloor with 20-30% moisture under my vanity especially, drywall with up to 14%-18% moisture, and carpet with over 12% moisture. Despite my reports of water on the carpet, they did not check for additional moisture past the obvious wet area on the carpet.I also reported concerns about mildew, persistent odors, and the exposed underside of my house after they cut into the siding 10 days later, which extends to the ground due to the pier-and-beam foundation. While they did come covered my crawl space, I expressed concerns agai nof mildew and concerns about moisture still being present being told they couldnt smell anything. I have not received any documentation or photos from them still at this time. After waiting 10 days and being told a reconstruction contractor would contact me, I learned from Keith that they would not handle the reconstruction.Multiple unrelated general contractors and a third-party mitigation company have confirmed ongoing moisture and now mildew & mold concerns. Overall, Servpro's service was poor from the higher level as they even confirmed on 9/13 moisture was still present and higher then expected levels and told me to turn on a box fan to address, as well as their incomplete drying and ineffective mitigation have resulted in further damage.

We had water damage from a hot water heater that had broken and cause us many problems. The insurance company sent out a company that where not knowledgable in their own equipment or able to solving the problem. They ended up making matters worst and cause more damage to our Kitchen.
We had several problems with the pervious water reduction team. Then we got ServPro in and everything changes. Barbara Hover the marketing manager took us under her wing and got Eric Z. involued. A wonderful service technician.
Together the two of them turn our whole problem around. They kept in contact with me every step of the way. Eric was at our house everyday. Always on time and very knowledgeable. I can not say enough nice things about these two people. But they need a raise! Thank you Barbara & Eric and ServPro.

It was am amazing experience. After the flooding they removed all my area rugs. They cleaned them and returned them in a timely manner. Workers were friendly and informitive. All the rugs came back looking great and were returned to their right place. Thank you!

Jon Dietrich and Chris did an amazing job, quick and professional!! They knew exactly what needed to be done and provided assurance on the repair. Highly recommended!!! A++++ 5 Stars!!!! Thank you Jon!!!

Absolute best experience with remodel. These guys are fantastic! Extremely professional and meticulous down to the most minor details. I couldn’t have asked for a better group to help me out when I needed it most. Thank you Keith, Jason, Albert Stephen , Francisco and the entire group, you guys are the best!

SERVPRO of Northeast Collin County/Greenville has been excellent to work with!
This is the second time we requested their services, and they have been amazing to work with.
We have unfortunately run into many obstacles that we didn't foresee with both the house and with our insurance adjuster, but Jason and his team have been unbelievably accommodating to the situation.
Jason is our contractor and Shane handles the mitigations. Both Jason and Shane have been absolutely fantastic and have gone above and beyond in assisting us with our house.

We greatly appreciate everything you and your team have done for us.
- The Shurr Family.

A pipe in our laundry room busted during this last freeze. Our insurance contacted ServPro and they came out to look at the damage. It wasn’t as bad as we thought and they were able to take care of it very quickly! Mason & his crew were VERY professional and made the whole process run smoothly! Highly recommend for water damages!

Reached out to the office during this most recent rain storm of drying services. Seemed like I had just hung up the phone and there was a knock on the door. Shane was extremely polite and knowledgeable about the process. Also helped with the coordination with our insurance carrier which was a good send. Hope I won’t need them again but will definitely refer these fine people

Jerry and the crew did a wonderful job of cleaning our air conditioner ducts HVAC. They were courteous, on time and professional. I will use them again in the future.

Our house flooded. Servpro took care of the remediation, storing our things and the rebuild. It was a 9 month process but we spent 5 months of that wrestling with the insurance adjuster. Albert, who is the construction manager for ServPro is an absolute gem. We want to keep him. 😁 He is picky about things being done right and his subs all did excellent work. Highly recommend this franchise is ServPro.

If you are looking for an honest company who does a fantastic job….. look no further! I had Servpro clean up my bathroom water damage and fix my wall. I had mold growing behind the wall. The owner of the company (Keith) came personally and tested the wall. I was impressed. They provided top quality service from start to finish.
You can tell immediately that the owners are very honest, ethical people. I highly recommend them.

Servpro performed mitigation (cleanup, packing, troubleshooting) when my house imploded from a lightning strike. What a mess.

They were incredibly professional and skilled and hardworking. They helped guide me thru the process and were incredibly helpful.

My team included Jon (lead), Chris and Jerry. Highly recommended.

The Servpro crew working on our house led by Jon Diedtrich were all amazing. Jon and crew were friendly, empathetic about our situation with our house, and even playful with all our animals, especially our dogs. We had a situation with breakers the first nite and Jon himself came over at10:00 at nite to fix it himself. He was amazing. He stayed in contact via text every day with arrival times, etc. . Overall for phase 1 of our house repairs, I absolutely recommend Servpro, and especially compliment and recommend Jon Diedtrich. Shout out to him. He’s awesome at his job.

Servpro showed up quickly and went straight to work. Kim was very resourceful and answered all of my questions while being sure to alleviate any concerns I had about the process. Jerry and Jon worked efficiently and cleaned up after themselves when done. Excellent service from the Servpro team!

This guys were amazing. My house flooded and these guys came out in the middle of the night to help get the carpets dry. They left about 4 am and then came back at 11am same day to rip out damage carpets and baseboards. They work quickly and did a great job even though my house is in bad shape. These guys are our hero’s my husband and could not have done this on our own. Thank you.

Jerry, Carlos, and Chris came out immediately after some severe water damage. They expertly found all of the water and got the house dry again coming back each day. They briefed me on the progress each day and got my stress levels way down. Appreciate the speed and great customer service.

We had a fish tank flood our office and Jerry and his crew were out the same night to put up fans, air purifiers, and dehumidifier. They let us know what was going to happen next and were extremely knowledgeable and helpful. They made a bad situation more tolerable by being patient, helpful, and knowledgeable. I can’t say enough great things about Jerry and his crew.

Great team, Tyler was a great leader. Work was professional, good communication and great work! Clean up was very, very good!