Reviews of local pros in Princeton, Texas

I have had a pool for 8 years and have used several (too many) pool maintenance companies. The only regret I have with Splendid Dolphin is that I didn't find them sooner!
Consistent, proactive, responsive, everything you want from any company you rely on.
I cannot recommend them enough!

Splendid Dolphin is a must for any pool owner. I know it’s a lot of work and there are always unique challenges and repairs. And that’s why I am grateful for Splendid Dolphin. I’m picky and really like to delve into what is being done with my pool, so I really like communicating with them. It is evident that they really care through the quality of their work. They give detailed feedback about the health of the pool. And when things inevitably wear out, they have been fast and knowledgeable in getting the pool back up and running quickly. And each year, they remind us about things like winterizing.

Amazing service, Terry Thomas was very responsive. Called very late at night and was there first thing the next morning. Terry even vacuumed our office, he was so great. Thank you for the great service.

Our Company has had 3 unfortunate Events , one very large and two smaller but still needing immediate attention . We called on Keith & Violette Atkins and each and every time they exceeded our expectations ! Very fast response , immediately on the scene , put us at ease and continually updated and advised on the status of the work , what exactly was needed to completely eliminate the issues and constantly reassuring us during the cleanup ! More than anything their genuine caring and sympathetic attitudes gave us the reassurance needed at a very difficult time . Our biggest restoration effort was completed an entire week before scheduled completion allowing us to move forward and saving thousands of dollars in revenue . ServPro of Northeast Texas is a proven leader in this Industry and we will not even entertain calling any other Company when it comes to this type work . Outstanding in every aspect !
Keep their number handy you won't regret it !

This group came to my house after severely contaminated flooding ruined 100% of the interior. I never dreamed it would go so smoothly and would be so easy for me. I had been dreading it for months, and it couldn't have been better. It's just been a wonderful experience and I appreciate all of you so much!
I would give you more than 5 stars if I could!

Best customer service! I came home at 11pm from work to half of my house flooded because my cats decided to turn on the faucet in our guest bathroom while I was at work. No telling how long it had been on. I called them and they had a tech on his way by 12:30am as soon as I called they were already on their way! Great company and fast work!

Thank you for being great business partners in our community. Being part of the Greenville Chamber with you allows us to see your commitment to more than just your work. Thank you to your team for working so hard to help us when we had a major water mitigation issue at one of our campuses. Your team was reliable and professional.

Rosie and Kayla came in to do a post reconstruction in my kitchen and did an amazing job. They are hard workers but kept me informed on all they were doing. I am so glad these two women worked on my kitchen. If you have a choice you should ask for them. I highly recommend them.

We used Servpro for water cleanup and repair in our rental home. They worked well with our home insurance, did a great job with the cleanup and the repair. Communication with Jason was great and the work was done very well. I would recommend Servpro to get the job done!

We had a water heater leak and contacted Servpro for the cleanup. They were quick to come get us an estimate and scheduled us immediately. They were very professional and did an incredible job. They explained everything in detail and answered our many questions.

We had a kitchen issue. Shane, James, and Sergio came over and got right to work. They were amazingly professional and communicative. They explained everything they were doing ad they did it and got everything taken care of. They cleaned as they went, and we were amazed at how clean they left our construction space.

ServPro responded quickly during the bad storm of Feb 2021. They dried out my house from a broken water pipe and then coordinated the build back. Jason was responsive anytime I called or emailed, and did a fantastic job keeping the project moving! He communicated well with my insurance adjuster which helped keep everything going!

Called servpro and they were here quick. Jon, Jerry, and Chris were very professional, kind and understanding throughout the entire process. They quickly responded to any questions we had.

Great and quiet service! Martin's team was quick and very efficient.

The Servpro crew was at our house within a short amount of time after calling. The crew quickly got to work and was very thorough. The whole team was very knowledgeable and friendly. They were all very patient and understanding and answered every question I had and explained things as they were doing them. The whole crew, especially Terrence, went above and beyond my expectations.

They are consummate professionals. Well trained and fully equipped to react quickly to any property loss or damage situation. When my business suffered water damage, they responded immediately to my call and were onsite within a couple of hours with a complete remedy. Highly recommend.

Rosie and Jacob came in to do some demo work after a water loss. They were very thorough, professional, friendly, and went beyond what was expected or required. They make a great team and they are such hard workers. These two got as much work done in 2 days as it would’ve taken a week to do for others. I hope something like this never happens again but if it does, I want those 2 on my team. I would also recommend them to anyone.

We were part of the February freeze and ServePro took care of us from beginning to end. They packed us up, stored our household goods, removed everything including drywall and flooring in a large house and fixed it all up. Last week they moved us back in and we are loving being back in our home, better than ever.

The best part was that everyone was so positive and helpful. It was a huge job to pack us up, huge to demolish, huge to repair.... but there was never a complaint. Every day they showed up on time and cheerful. It was such an encouragement to have their positive spirit around.

I want to especially call out Chelsea, Rooster and Kayla who spent five days unpacking and setting up the house for me! We had great conversations and again, they were cheerful from start to finish and made it a great experience.

Thanks to all of you!

Servpro came out to address a bathtub overflow in my master bathroom where the water had been running for over 3 hours. They only removed the side parts of the tub and kickboards and did not fully inspect or address other areas outside the immidiate obvious areas where the water was showing, until I requested it. They left sections of my subfloor with 20-30% moisture under my vanity especially, drywall with up to 14%-18% moisture, and carpet with over 12% moisture. Despite my reports of water on the carpet, they did not check for additional moisture past the obvious wet area on the carpet.I also reported concerns about mildew, persistent odors, and the exposed underside of my house after they cut into the siding 10 days later, which extends to the ground due to the pier-and-beam foundation. While they did come covered my crawl space, I expressed concerns agai nof mildew and concerns about moisture still being present being told they couldnt smell anything. I have not received any documentation or photos from them still at this time. After waiting 10 days and being told a reconstruction contractor would contact me, I learned from Keith that they would not handle the reconstruction.Multiple unrelated general contractors and a third-party mitigation company have confirmed ongoing moisture and now mildew & mold concerns. Overall, Servpro's service was poor from the higher level as they even confirmed on 9/13 moisture was still present and higher then expected levels and told me to turn on a box fan to address, as well as their incomplete drying and ineffective mitigation have resulted in further damage.

We had water damage from a hot water heater that had broken and cause us many problems. The insurance company sent out a company that where not knowledgable in their own equipment or able to solving the problem. They ended up making matters worst and cause more damage to our Kitchen.
We had several problems with the pervious water reduction team. Then we got ServPro in and everything changes. Barbara Hover the marketing manager took us under her wing and got Eric Z. involued. A wonderful service technician.
Together the two of them turn our whole problem around. They kept in contact with me every step of the way. Eric was at our house everyday. Always on time and very knowledgeable. I can not say enough nice things about these two people. But they need a raise! Thank you Barbara & Eric and ServPro.

It was am amazing experience. After the flooding they removed all my area rugs. They cleaned them and returned them in a timely manner. Workers were friendly and informitive. All the rugs came back looking great and were returned to their right place. Thank you!