HVAC reviews in Prosper, Texas

***Rating is for the owner, not techs***
I had my AC systems serviced about 2 years ago. The tech was very knowledgeable and got my systems running great.
This past winter one of my gas furnaces stopped working. It was a Sunday and I did not want to bother a technician if not needed so I tried to diagnose the issue and replaced the flame sensor and ignitor. Didn't work. I called Matco and they sent out a tech. He checked the same things and determined the control board was bad. As he was finishing up the owner shows up at my home (also the techs Dad, so probably just checking up on him). The owner, Matt, then tries to talk me into considering replacing the whole unit because it is old. At this point we don't know if the board will fix it or not. The board was $97 from Amazon. Why would I replace my HVAC unit and spend thousands of dollars when all I needed was a $97 board??? Matt left a really bad taste in my mouth. Literally. He does not care about me and what is best for me(he actually told me what is best for him is not best for me). Here is an idea... let's try the $97 board first before replacing the entire unit? Don't come to my house, see the yellow Supra in the driveway (company car, not mine) and try to talk to me like I have thousands of dollars burning a hole in my wallet. I want a company that will do everything possible to keep my current system running. Replacement should be the very last option, not a discussion point. Also, learn to read the room! In talking with me, you learned that I am a DIYer and the room next to us was unfinished and in the middle of a paint project. You think someone who does their own projects/repairs will just replace their HVAC because it's better for YOU!?! I will no longer use Matco for my HVAC needs. If you can avoid the salesman/owner, the techs are great.

EDIT: There you have it folks. Matco wants to sell you units you don't need, just because they are old. Also, the unit that was serviced was for the gas heat. Nothing to do with AC. So why buy a new HVAC based on the refrigerant type in winter when it is not in use??? Also, the unit that was serviced is newer and runs on 410a. The R22 unit is for the downstairs and works just fine.

My condensate lines both backed up and caused a flood down into my foyer. I google searched and found Matco, and I am thankful to find them. Service was exceptional from the first conversation with their office. James came by the same day and corrected both issues with the drain lines, quickly. I have had multiple contractors over the years address the same issue, but no one was able to resolve the issue permanently until Matco.

Great company, great service, and James was the most knowledgeable and capable technician that I have ever met.

I would highly recommend Matco, and I will be using them for all of my future needs.

Steve
Frisco

We have used Matco Services for many years and are so pleased with the service they provide. Consistency with trusted, quality work, customer service, and employee retention is so important. A familiar voice calls, a familiar face arrives, an honest assessment is given and a fair price is available for services. We love the scheduled maintenance check ups twice a year...a proactive approach that helps us avoid issues. We highly recommend Matco for your HVAC needs!!

My experience with Matco Services has been very exceptional!!
Their trust, professionalism, and knowledge about the services they offer is very valuable and comforting. I know when I call upon Matco I will be given a fair and honest recommendation for what is needed to replace or repair the equipment in my home.

Matco was amazing to work with. We called them about our upstairs unit not working. They came out the next day and repaired the issue. A few days later the downstairs unit had problems. We made the decision to go ahead and replace both units completely since they were 16 years old. They were here a couple of days later and only took 1 day to completely install 2 brand new systems. They even credited back the repair to apply to the new units. They were on time, professional and a pleasure to work with. I highly recommend Matco!

During the 90+ degree temps in mid-May, my 3 year old AC system quit working. Matco came out safe day for diagnostics, and determined I had multiple issues with the system.

The following day, they sent me a quote and estimated a significant delay to get parts to repair my existing system from the manufacturer. This was no fault of Matco. I could not wait weeks for AC, so Mike and Frank jumped through hoops to get me a replacement unit to get my system back up and running. They were able to install within a couple days, when everyone else I spoke to had multiple week waits due to the labor shortages.

I can’t thank Mike, Frank, and the Matco folks enough for getting my house livable again. I would recommend Matco to anyone in need of AC help.

We came home from a weekend trip to be welcomed by an 84' downstairs, ugh! Ritchie and Jack came out today, were friendly and professional, replaced a bad capacitor and in no time we were comfortable again. Thanks, guys, for efficient, competent service at a very reasonable price! (Also a shout-out to Santiago, who does a great job semi-annually inspecting our HVAC system, thanks, Matco!)

On 6/3/20 Matco services installed a new air conditioning system for me. From the company giving me the estimate to the completion of the install has been a wonderful experience. The company was on time, did an excellent job, and cleaned up everything, and removed the old system. If I could rate them on a 1 to 10 scale, I would give them an 11. I will use them again and will recommend them to everyone.

After two different companies not exactly good experiences. My neighbor referred me Matco Services. They answered immediately and sent Santiago. He made the diagnosis and explained the failure to me in detail. The best thing was that he solved the problem for good. I definitely recommend them and always ask that they send Santiago. In Texas it is important to have a reliable air conditioning technical service and I already found mine.

I have been customer of Matco since they acquired Berry’s Quality Service a few years ago. I was very pleased with Berry’s and was apprehensive about the change. However I have found Matco to be just as reliable, responsive, courteous and dependable.
They are always on time and every technician I have had is competent, courteous and helpful. Prices are competitive.
They have always responded quickly even on weekends. I heartily recommend Matco for all your ac and heating needs. Chris, my latest tech, was very helpful answering my questions and explaining what he was doing and why.

I couldn't be more happy with Matco Services. When our 20-year old furnace died, they came out the same day I called and gave me the options, prices, and recommendations. I decided to go with a new furnace, and they were able to install it the very next day. The were very professional and did a great job at a fair price.

MATCO helped us out several times including fixing a previous company’s incorrect work. They came out quickly and had the work done the same day! We are so grateful for the professionalism and quality work from MATCO!

We have been using Matco for years now. The service technicians are very professional, knowledgeable, and full of integrity. I know that they are going to do a fantastic job every time they show up and only do what is necessary and cost effective to get me up and running if my 20 year old system is having an issue. They don't push to "install an new system" and they never try to up-sale me anything. I can't say enough about this company. The owner Michael is just an absolutely fantastic person!

I had a problem with my heat not coming on. I called Matco and they were able to send someone out that day. The service man Santiago Salina came and he checked out the system. He was able to pin point the problem. It was the fan motor and he was able to get it to work by switching some wires but recommended I get a new motor because he couldn't say how long the motor that would last and being the winter is coming I decided to replace it. He checked on the price for me which I was OK with. So he got it order and within the week I was getting it done. Santiago is old school and will not do something unless he does it right. Thank you Santiago

I’m very please with Matco Services. We’ve used them to service our equipment for years now.

Our AC unit finally quit. Denny did a great job helping us find the correct unit for US. There was no pressure. He explaining how the equipment worked and is very knowledgeable about their equipment. They were very helpful with financing also.

Their install crew was very professional. They laid drop clothes down so not to mess up our carpet. Everything looks great and the new system is pretty awesome.

Denny came back after crew cleaned everything up and showed me how to work thermostat and set it up. He also went up and showed me the system and showed me everything I needed to know about that too.

Great job guys!!!!

Santiago did a great job checking and servicing my A/C units - thank you. He's very professional and personable! I appreciate Matco's service model where I get a reminder text the day before as well as a call to let me know the technician is on the way to my house 45 minutes before my scheduled appointment. Great Service - Highly Recommend! I also appreciate your 10% military discount.

The work performed by the individual Matco Services technicians on my AC and Heating Check-up was Excellent but, the coordination of communication between Matco and the Homeowner could have been better. There were more calls to the Home Office to understand what was going on than should have been necessary. Santiago, however, was very helpful in explaining everything he was doing and in diagnosing a real problem.

As a business owner it is essential that my heating and air conditioning are in top notch working order at all times. Matco Services never fails to exceed my expectations and keep everything running efficiently. And their service techs, Austin and Ryan were friendly, professional, and skilled. Excellent Service! Excellent company!

I learned very quickly that not all AC companies are created equal. I was highly impressed with how knowledgeable and professional Matco's employees were. All my questions and concerns were addressed efficiently and I felt I left with a more comprehensive understanding of how my unit worked. I highly recommend this company for all your air conditioning needs.

I needed routine maintenance performed on my unit that is 10 years old. I reached out to Matco and they were able to have a tech come out that same day. Garrett was great! he was knowledgeable, professional and overall was able to save me some money! Definitely recommend these guys - they do fantastic work and never once did I feel like I was being "sold" on any unnecessary services.

I have been a customer for 22 years with Matco Services and they have kept my 25-year old HVAC system running that whole time with visits in the Spring and visits in the Autumn to make sure it was well-tuned. It impressed me that they would always attempt to prolong the life of a very expensive essential need in our homes rather than pushing to sell a new appliance. When my system finally decided it was time to say goodbye a few weeks ago, Matco gave me options, prices and recommendations and made the replacement seamless. From Michael Hollman explaining the whole process and answering my long list of questions, to G1, G2, Santiago and Jackson working so hard to make sure my house is back to normal, I cannot say enough good things about this company. Whether it is for replacement, or to make your existing equipment last longer, I wholeheartedly recommend Matco.