HVAC reviews in Prosper, Texas

Wow, just had Ryan and Garrett out from Matco to check behind another HVAC company's diagnosis of my four units. I was blown away with their knowledge, experience, and integrity, and caught the other guys pencil-whipping their test results to upsell me. Unfortunately, not all HVAC service companies are beyond reproach, but Matco stands out head and shoulders above the pond scum. Ten out of five stars!

I had a disappointing experience with Matco HVAC (JoAnna one of their customer service supervisor. Not the first time.), which started when I chose them because they were the HVAC company my builder used. I thought it would be a good idea to stay consistent and signed up for a maintenance agreement plan with them around 2021-2022.

In 2022, I requested a maintenance visit, and while the technician who came out was very polite and informed me that my house was still new, he suggested that I didn’t need to use one of my maintenance appointments just yet. Fast forward to 2024, I reached out to Matco to schedule a maintenance appointment and was informed that I would have to pay additional fees because their maintenance package prices had increased.

I was not happy with this as the agreement I signed up for was at a set price, and I expected it to be honored. If prices were going to change, it defeats the purpose of booking a maintenance package in advance. When I expressed my confusion and disappointment, the representative told me that I should’ve used my appointment sooner.

At that point, I requested a refund and decided not to do business with Matco HVAC again. I’ve received much better customer service elsewhere and will be taking my business to Berkeys in the future.

We recently used Matco to install an additional HVAC unit in our office warehouse building. They were prompt and thorough when responding with an estimate. They communicated with us and coordinated with other trades smoothly. The project was done on time, as promised. I would highly recommend them.

We have used Matco Services for way over 20 years. This Company is
A-one, never any problems at all. Always fast friendly service. The Office staff and Technicians are so attentive to your every need.
Richie, has come to our home on several occasions for service. He is so knowledgeable, explains everything to you. He is an exemplary employee for Matco Services.
We are very happy customers.

My air stopped working on the first really hot day of the year and it was a Sunday. I called 5-6 other companies and couldn’t get anyone out for several hours, if at all. Matco had someone out within the hour and fixed the issue. They’ve secured my future business with any hvac issues.

Garrett did an amazing job! He came out within an hour of calling and was able to figure out the problem and solve it quickly. He was the absolute best! Highly recommend him and MATCO.

Michael was great to work with! He was very timely and explained everything thoroughly. Especially during the heat of summer I was thankful that they took care of my air conditioning quickly and for an affordable price! Would highly recommend and will be using Matco again!

I had an excellent experience with Matco Services. From start to finish, their team was professional, knowledgeable, and incredibly efficient

My AC started acting up overnight - I needed the issue resolved same day. Matco responded within a few hours and had my house cooled back down a few hours after that. Jackson was great; very professional, respectful, and most importantly kept me updated throughout the process.

Yesterday we had one of our HVAC units replaced and several of our units repaired (capacitor's replaced). Jack, Wesley, and Juan's crew did an amazing job. They were were here bright an early, kept me updated the entire time, and work was completed before noon. They really did a great job working efficiently around the staff . We have had our maintenance with Matco for years, here at the office, and I have never been disappointed.

Amazing service, Garrett and Jackson came and serviced our building, after days of no heat during the winter storm, they came and fixed it that day. Highly recommend!!

My HVAC system was old and quickly passed away in the July 2025 heat. MATCO came out same day and quoted me different replacement units. They explained well how the age of my system was no longer repairable. I was asked thoughtful questions about how long I had been in my home, and how long I planned on being there, to help describe my options best. On install morning, 3 service techs showed up with new condenser, furnace and coil. My older house had a complicated conversion from 2 wire to 3 wire, to make my updated smart thermostat continue to work with new furnace. They installed the adaptor so I could keep my newer smart thermostat. Install went seamlessly and my new HVAC is definitely more powerful. Included in the first year post-installation is 2 services checks. Thrilled with the ease of working with MATCO.

I absolutely LOVE this company!!! Jackson, Garett, Pierce and Neil went over and beyond to help get our boiler back up and running! I couldn't be more grateful!! Thank you all for all the hard work! Our property really appreciates it!!

Honest!!!!!!!!!!! Amazing!!!!! 🥇🏆 Listen y’all, Richie with Matco was amazing!!!! We have had to deal with lots of a/c companies over the years with owning rentals and let’s be honest, lots of them tack on charges and fix problems that might not be there. Well not these folks. Richy was so honest with everything he did, and I just can’t express how refreshing it was when we came to pay our bill and us actually being shocked with the price but like in the best way, because it was so affordable 😃🎉. When you run across a good, honest, companies with quality workers like Richie, you have to share it! Picking a A/C company is tough, and our searching days are over, these are our people now! We look forward to years of working with them for all things maintenance and a/c 😊 thanks Richie, you did amazing! Thanks for the great experience and honesty!

I recently had Jackson Hollman from Matco services, come to service my AC unit, and I couldn't be happier with the service I received! From the moment he arrived, he was professional, courteous, and knowledgeable. he quickly diagnosed the issue, explained the repair options clearly, and provided a fair and transparent quote. The repair was completed efficiently and effectively, and he even took the time to answer all of my questions and provide helpful tips for maintaining my AC unit. Thanks to Jackson Hollman, my AC is now running perfectly, and my home is cool and comfortable again. I highly recommend him and Marco services for all your HVAC needs!

Garrett and Jackson came out and helped me get heating back in my home while it was extremely cold during the freeze. I’m very thankful for their quality service And how quick they We’re able to repair and restore heating to my home.

Santiago came out to my house a couple of weeks ago because of an A/C issue. He was so kind and knowledgeable, was able to answer all of my questions, and explained in detail exactly what the issue was. I highly recommended MATCO for all of your HVAC needs!!

I'm loyal to Matco for multiple reasons. From new unit installations to repair, everything is handled expertly and with kindness and concern for the customer. Santiago is an expert diagnostician, and Garrett has done both new installations and warranty work for my family.

Really enjoyed my service from Matco. AC went out right at bedtime they answered right away and gave me my options. Ended up coming out first thing in the morning and getting my squared away.

Garrett was fantastic on site. Explained everything very well and wasn’t pushy with any extra products, wanted me to fully understand everything.

Will 100% use them again and highly recommend. Go Local

Mr. Naib was excellent to work with. Trustworthy from the start - he worked with my needs and customized a plan for my house. Gave his time and attention to my circumstance. Working with AC was a stressful process until Naib’s company was recommended to me. He cares for the customer and provides excellent work. Thank you THT!

I recently had the pleasure of working with THT Air Solutions on a weekend, and I can confidently say that they provide top-notch service and expertise. From the moment I called to schedule an appointment, their team was professional, friendly, and efficient.

The technician Naib who came to my home was knowledgeable and courteous. He took the time to thoroughly inspect my AC and heating units, and he patiently answered all of my questions. He provided me with a detailed explanation of what needed to be done, and he walked me through the repair process step by step.

I was impressed with the quality of their work, and their attention to detail was exceptional. They went above and beyond to ensure that both my AC and heating units were working at peak performance. They even took the time to clean up after themselves, leaving my home spotless.

I highly recommend THT Air Solutions to anyone in need of AC or heating services. Their team is reliable, trustworthy, and dedicated to providing the best service possible. They truly exceeded my expectations, and I will definitely be using them for all of my future AC and heating needs.