Reviews of local pros in Prosper, Texas

We have used Tropix Pools and Outdoor Living for 8 years and we recommend them consistently to our friends and neighbors. Triston has been our tech for the majority of that time and has always taken excellent care of our pools.

Their pricing is very competitive and any service work we have needed has been explained thoroughly and completed on time.

If you chose to use Tropix, I think you'll be very pleased with their work.

We love our service with Tropix. They’re consistent, our pool looks great. And, when we had a little issue, they were quick to correct it and get us back in shape. We’ve been using them for almost 2 years.

We have been with Tropix Pools for 4 years. I have had the best experience with them. Triston is amazing! He always answers my text if I have any issues. They do a fantastic job cleaning and balancing the pool! I couldn’t be happier with the level of professionalism they always have. 5 stars for sure!

We’ve used Tropix for over 5 years and they always leave our pool sparkling! Our Tech, Tristan, is Amazing and takes care of every detail! We couldn’t be happier with the service!

We have been using Tropix Pools for weekly maintenace for the past 18 months and recommend their service. Communication is excellent, always a text "we are on our way" and a same day email follow up on the service and findings. For repairs, I've found them to have fair and transparent pricing and they do not "nickel and dime" you.

We have used Tropix Pools since 2018 for weekly maintenance and equipment repairs. They do excellent work. They are very reliable. We highly recommend them!

We have been using Tropix Pools for 8 years and receive the best service from them. Prior to using them, we had some issues with previous pool service and Tropix Pools stepped in, took care of the issue and we have never had another issue. Tristan is always on top of our filter cleaning as we have a lot of trees in our backyard. He keeps it looking great all year long and the pool is always ready to be used. Thank you Tropix Pools and especially Tristan for always keeping our pool in top shape. I would highly recommend them for your pool cleaning services and repairs.

Been using Tropix for over a year now for weekly maintenance. Ben does an excellent job servicing our pool while keeping it algae free in these hot summers. Highly recommend to anyone looking for a reliable pool company.

Phenomenal company. Andrew is great and always has a positive attitude. Recommended to all my friends with pools. Thank you!

Tropix has been servicing our pool for over 2 years now and they are fantastic. Never have to worry about maintenance schedules or when something needs attention. They are excellent communicators and respond promptly when questions arise. The office staff is great and even send me summarized yearly statements when requested. Highly recommend!

Tropix pool provides a great level of service! We are very happy with the service Donald provided this last week! They always show up and take care of us while answering questions we may have!

I've had great experiences with Tropix Pools. Great service and excellent contact management. Easy to schedule work with them and they are always prompt. I've had new equipment installed by them and had service work done. They have good people in the field and in the office working with customers. Prices are good also. Like the Terminator - "I'll be back". Thanks for a great experience.

John is our regular maintenance and service pool guy. He always does a great job and keeps our pool looking great. He answers all my questions to help me as an owner.

We absolutely love Tristen and how helpful Tropics has been in helping keep our swim school business running. Sending lots of love and smiles from the My Swim Buddy, swimmers and staff. Thank you Tristen and team.

Switched my pool maintenance service toTropix about a year ago & couldn’t be more satisfied! They have shown to be timely and responsive to all my pool needs. I particularly like receiving the weekly pool report containing the results of the chemical analysis along with pictures. Keep up the great job!

I only put one star because I could not put zero stars. They came out to my pool to clean my De filter and when the tech left I could not turn my pool off. They told me I need a new timer. I approved the work even though I’m pretty sure he did something to it. They came out and put a new timer on and when he left my pool pump would not turn on. They told me that it is because my wiring is wrong on my equipment. I asked so the pool was working when you came into my yard and now that it doesn’t work but you are blaming my equipment. I said yes you will need to get an electrician to find out what is wrong with your equipment. Needless to say, I fired them on the spot I have not been cheated by a company in quite a long time.
Not to mention the rudeness and the condescension from their office manager over the phone.
I paid $300 for an electrician to come out and look at what Tropix Pools did. I’ve added pictures of the ineptness of the tech. Those of you who know electricity will notice there’s no way in the world anything could work after he got through wiring it.
And those of you that know pool equipment will notice he actually disconnected my freeze guard and left a wire hanging in the box.

John does such a wonderful job at checking over our pool each week. He is a great person and very accurate in making sure that our pool is running properly.

I BIG YELP out to Tropix Pools!!
We have been using Tropix Pools for over 2 years now & went with their "no algae guarantee plan" & Wow! I am so glad we did! so when my 40 yr old and sometimes troublesome pool turned green with algae this week (probably from the ducks that had recently been nesting by my pool) Tropix serviced it 3 times this week to make it sparkling blue just in time for memorial day weekend! Jake & Charlie went out of their way to come back yesterday after I had a meltdown on the phone with Jake, the service manager - He listened to me & he honored our plan coming back out for a 3rd time bringing Charlie, another supervisor to assist. I was so impressed with their professionalism & determination to do whatever it took to make it right. Wow! they were like "The A Team!" They did not leave until every little bit of algae was vacuumed & brushed & treated with the necessary chemicals to make sure it stayed blue for this holiday weekend. I also want to acknowledge Mathew, my weekly pool tech who is new & still learning, but - I am so glad to have him as my tech. He is learning my old pool & has such patience, is so polite, kind & professional too!
My only regret is not letting Tropix Pool's install my latest variable speed pump purchase & my sand filter that I got from Leslie's pool supply 2 years ago & let them, Leslie's, do a sand change last summer BIG MISTAKE! Yes - they were a little less expensive, BUT- I have had issues from day 1 with this expensive equipment & they ( Leslie's) have still not resolved the problems with this equipment- & are now saying the sand filter & sand change is out of warranty! ( this actually started my melt down!)
I highly recommend letting Tropix Pool's to service & install any new equipment that you need for your pool because of their professionalism & business integrity. & No doubt they would have handled the problems with my equipment differently than Leslie's. When we decide to remodel our pool & replace the tile & decking - I will definitely let Tropix Pool's do the work.

I was looking for a pool builder back in April and decided to logon to Home Advisor and that's how I found Tropix pools. I had gotten 2 other estimates and for what I was getting, Tropix Pools came in within my budget for my Pool, outdoor kitchen and my pergola. From the date of the dig on June 28th, we were able to jump in on August 6th!!! The entire team has been awesome, Robert, Shawn, Rodney, Kevin! They came over all of the time to check to make sure everything was going well. Any issue that came up during construction and after, they resolved. I'm so happy with my backyard oasis and my family and I are super excited to make more memories at home! I highly recommend Tropix Pools! And they don't just build pools!

My pool boy did a fantastic job cleaning my pool. Great on the eyes too. Would 100% recommend this company to anyone looking for a nice view (of their clean pool) this summer.

Andrew does an excellent job. He is very kind and respectful which is rare for young people these days. Tropix is the best!